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Pricing
What are Meridian Energy’s prices?
Are there any fees for switching to Meridian Energy?
Switching
Who tells my current electricity supplier that I wish to leave them?
Can I pay my electricity bill by Direct Debit?
How does Meridian Energy get the power to my house or business?
I do not have a copy of my bill or my ICP number, what do I do?
If I switch to Meridian Energy will there be any interruption to my power supply?
Can I be switched without my permission?
How does the switching process work?
Does it cost to switch to Meridian Energy?
Supply problems
Who do I contact if I have a problem with my supply?
Billing
I currently get a rebate from my lines company. Will this continue?
Can I get credit?
How frequently will I get billed?
Making payments
What are my payment options?
Can I send a cheque?
What are the benefits of Direct Debit?
How do I pay by Internet or phone banking?
Can I pay in person?
LevelPay
What if I am medically dependent on electricity?
What if I am having trouble paying my bill?
Meter reading
How can I send you my meter readings?
How do you estimate my bill?
Will you read my meter every month?
How can I tell if my bill is based on an estimate?
Who will read my meter?
General
Am I liable for any charges other than for the electricity I use?
What is the 'Loss Factor' on my invoice?
Can I be switched without my permission?
What's the difference between 'bundled' and 'unbundled' pricing?
Does my electricity bill include a fee for account management?
If I want to switch electricity suppliers, do I have to contact my existing supplier?
Do network charges vary between retailers?
What are network rebates, and how do they apply to me?
How do I know what kind of metering I have?
Will I get two bills (one from my supplier and one from my network company?)
What does the information on my invoice mean?
Generating electricity from water
What is New Zealand's largest hydro power station?
Where does Benmore's power go?
How long does it take to start a generator?
How do you make electricity from water?
Waitaki
Does Meridian Energy have an oil spill response programme?
Why does Meridian Energy provide recreational release flows in the Pukaki and Tekapo Rivers?
Why is it necessary to protect the lakeshores at Lakes Aviemore and Pukaki?
How is water managed through the chain of power stations on the Waitaki hydro scheme?
Manapouri
How many elvers do you transfer?
Does the freshwater discharge affect the low salinity layer in Doubtful Sound?
Why are Lakes Manapouri and Te Anau operated within their natural ranges?
How do we know that the minimum flow set for the lower Waiau River is adequate to support habitat in
Generating electricity from wind
What are the economic obstacles to greater wind power usage?
Who designed the Brooklyn Wind Turbine?
Are there environmental problems facing wind power?
How fast do the Brooklyn wind turbine blade's rotate?
Meridian Energy
Who is Meridian Energy and who owns the company?
Does Meridian Energy have a preference for renewable sources of electricity generation?
Why are you called Meridian Energy?
Why is Meridian Energy commited to working towards the goal of sustainability?
Problems and Complaints
Fixed Rate Plans
Is This The Best Plan For Me
Are There Any Fees Involved
What Is The Duration Of A Fixed Rate Plan
Can I Still Receive A Prompt Payment Discount With A Fixed Rate Plan
What Happens If I Move Premises/Location
What Happens When My Fixed Rate Plan Comes To An End
Is It Possible For Fixed Rates To Change Throughout The Duration Of The Plan
How Do I Sign Up
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Switching
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Can I be switched without my permission?
Can I be switched without my permission?
No. Any change to us is up to you because we have to obtain your authorisation before we can supply you with electricity.
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