Medically dependent
If you or someone at your property depend on electricity for critical medical support, please tell us urgently so we can make a record of it. We’d also appreciate it if you could tell us if your situation changes.
And because you can lose power for several reasons, such as bad weather, please make sure that you have arrangements in place to manage in case of emergencies.
Suffering from financial hardship
If you are having trouble paying your bill, or think you may have a problem paying your bill in the future, please tell us. We can discuss payment options and budget advice, or put you in contact with someone who may be able to help you such as Work and Income New Zealand (WINZ).
We also want to know if, for reasons of age, health, or disability, a power disconnection would cause serious hardship to you or someone at your property.
If you feel any of these reasons apply to you, call our team on 0800 496 496 between 7.30am and 7.30pm, Monday to Friday, excluding public holidays.
Click below to see our brochure:-
We want you to stay connected - April 2008 (PDF 99 KB)
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