We’ve made it as simple as possible to receive and pay your bills so just choose the way that suits you best.
Paying your bill
We have a range of options to make it easy for you to pay your electricity bill. The main ones are direct debit, internet and phone banking, by cheque, or in person at any Westpac or New Zealand Post branch.
Read more about your payment options.
You need to get in touch with us as soon as possible if you are having trouble paying your bill so we can work something out.
The best thing you can do if you’re having trouble paying your bill, or think you may have trouble paying your bill in the future is to talk to us.
We can discuss payment options and budget advice, or put you in contact with social agencies that may be able to help, such as Work and Income New Zealand.
It's a good idea to provide us with an alternate contact if you think you may have difficulties with your payments at some stage. An alternate contact can be a family member, friend or social agency who has agreed to help you if there is a payment or disconnection issue. Please call us if you would like to have an alternate contact registered on your account.