Got a high bill?

Here are the most common reasons for a bill being higher than normal. See if any apply to you.

• It's an estimated bill and may be incorrect. Send us a new reading within 5 days and we'll re-issue the bill.
• It's an actual reading following an unrealistically low estimated bill for the previous period.
• Colder weather has increased your use of heating.
• Warmer weather has increased your use of air conditioning/refrigeration.
• You have new appliances – like a heat pump.
• You've had visitors staying which has increased your use of hot water and appliances.
• Your hot water cylinder is leaking.
• You have other faulty appliances in need of repair.

Check out ways to lower your bills and save energy.