We’ve made it as simple as possible to receive and pay your bills so just choose the way that suits you best.
Paying your bill
We have a range of options to make it easy for you to pay your electricity bill. The main ones are direct debit, Internet and phone banking, by cheque, or in person at any Westpac or New Zealand Post branch.
Read more about your payment options.
You need to get in touch with us as soon as possible if you are having trouble paying your bill so we can work something out.
Want to make sure you never miss out on your prompt payment discount? Set up a text or email alert – or both. We'll send you an alert a few days before your payment is due to jog your memory. Simple and free. Just give us a call and we'll set it up.
We'll send an alert to your mobile and/or your email address at 9:30am two business days before your bill is due.
Texts come from short code number 2233 and emails come from myupdates@meridianenergy.co.nz.
Make sure you let us know if you change you mobile number or email address. Your text alerts will still go to your mobile phone if you're overseas, however you may get a forwarding charge from your phone service provider.
The best thing you can do if you’re having trouble paying your bill, or think you may have trouble paying your bill in the future is to talk to us.
We can discuss payment options and budget advice, or put you in contact with social agencies that may be able to help, such as Work and Income New Zealand.
It's a good idea to provide us with an alternate contact if you think you may have difficulties with your payments at some stage. An alternate contact can be a family member, friend or social agency who has agreed to help you if there is a payment or disconnection issue. Please call us if you would like to have an alternate contact registered on your account.