Please let us know if you have a medical condition that puts you at risk if there is a sudden electricity outage.
A Medically Dependent Consumer is a domestic consumer who is dependent on mains electricity for critical medical support, such that loss of electricity may result in loss of life or serious harm. Medical dependence on electricity could also be for the use of medical or other electrical equipment needed to support a person’s treatment regime, for example a ventilator or a dialysis machine.
If you or someone at your property is a Medically Dependent Consumer, please get in touch so we can update your account details. You can do this by calling us on 0800 870 820, between 7.30am and 7.30pm Monday to Friday. You and your health provider will also need to complete the Notice of Potential MDC Status form (PDF 183KB) or we can post a copy to you and you can return it to us at PO Box 2128, Christchurch.
If your situation changes and you are no longer a Medically Dependent Consumer, please let us know so we can update your account details.
A Vulnerable Consumer is a domestic consumer who is dependent on electricity for reasons of age, health or disability, and for whom disconnection of electricity poses a threat to their health or wellbeing and/or for whom it is genuinely difficult to pay their electricity bills because of severe financial insecurity, whether temporary or permanent.
If you or someone at your property is a Vulnerable Consumer, please let us know so we can discuss your situation and update your account details. You can contact us by calling 0800 496 999 between 7.30am and 7.30pm Monday to Friday.
If you’re having trouble paying your electricity bill, or you think that you may have a problem paying your electricity bill in the future, please call us on 0800 496 496. We can discuss payment options and budget advice, or put you in contact with social agencies that may be able to help, such as Work and Income New Zealand (WINZ).
If you believe that at some time in the future you may have difficulties with your payments or with communicating with us, you can provide us with one or more alternate contacts by calling us on 0800 496 496. An alternate contact can be a family member, friend, or social agency who has agreed to assist you if a payment or disconnection issue is pending. Please call us if you would like to have an alternate contact registered on your account.
You can contact our Customer Service Team at the numbers above. There is someone available to take your call between 7:30am and 7:30pm Monday to Friday, excluding public holidays.
You can also contact us by fax on 0800 497 498 or email us at email@example.com.