Power Outages:

We are aware of widespread outages in various networks in the North Island caused by severe weather conditions. Lines companies are working hard to restore power. We apologise for any inconvenience. If your condition is life threatening, please contact emergency services on 111. Learn more

My account › My bill

My bill

Get things done with your bill, or get information about your bill.

Sign up to receive bills by email

Every email bill we send means one less bill in the mail for our customers. They're easy to manage and store electronically too. Sign up here.

Reading your bill

This diagram explains how to find everything on your bill.

Send a meter reading

We aim to physically read your meter every second month in urban areas, and every three to six months in rural areas. If you send us a meter reading we can invoice you for actual use every month. Sending a reading is also useful if you're moving house.

Check you're on the right plan

Every now and then it's good to confirm you're on the right plan for your energy usage.