How to pay if you have multiple connections or bills

If you have multiple connections then you will have either account level or summary billing and you can pay your bills using any of the channels above. But there are a few things you need to know.

Paying by direct debit — when we’ll debit your bills

Bills will be debited 14 days after the bill was raised. For example, if we raise a bill on the 11th of the month, we’ll debit your account on the 25th of the month (or on the next business day if that day falls on the weekend or public holiday).

Paying by any other channel

You have two options.

  • Pay each bill with its payment slip on the due date.
  • Pay one amount for all your bills (‘Statement closing balance’). Pay by the first due date. If you pay online, email us a remittance with your customer and account numbers. If you pay by cheque, attach all the payment slips.

What’s the best account structure and billing option for you?

Read the different billing options: One-to-one, Statement, Summary billing