When you should send us your reading

If we’ve sent you an estimated bill, and you want a bill with your actual power use
If you’ve received an estimated bill, please send us the new reading within five business days. As long as we receive the new reading within seven business days of the date of the bill, we’ll send you an amended bill for the actual power you’ve used.

If you don’t want to receive an estimated bill
You can take your own meter readings instead of getting estimated bills. To find out when to send us your actual reading, please contact us.

If the meter reader visited, but couldn’t get to your meter
If the meter reader can’t access your meter, they’ll leave you a ‘no access’ card. Send it back with your readings, or use one of the methods below.

If your bill was higher than you expected
If you get a higher-than-expected estimated bill, please check your own meter reading. When we estimate your bill, we look at your previous electricity use and seasonal variations. Please send us a reading so we can provide an accurate, up-to-date bill, and help you monitor how much electricity you’re actually using. If we receive the new reading within seven business days of the date of the bill, we’ll send you an amended bill for the actual power you’ve used.