What does Pick Your Own Payment Date mean?
You can choose the date each month that you want to pay your electricity bill with Meridian. We’ll then send you the bill 14 days before that date.
What does the date refer to?
This is the date your bill is due for payment. Any direct debit or recurring credit-card payments will automatically be paid on the new scheduled payment date.
How do I change the payment date I have scheduled?
You can change the date of your payment using our payment-date form.
Can I choose any day of the month?
Yes, you can choose any day of the month as your preferred payment date, with just a few exceptions. If you choose the 29th, 30th, or 31st, your payment date may fall on the first day of the following month during “short months” (i.e., months that are 30 days or less).
Also, for customers who choose a date between the 1st and 14th as their preferred payment date, your payment date may be extended by a few days in months following short months (this is due to requirements of our billing system).
What happens if the payment date falls on a public holiday or weekend?
Your payment will automatically default to the next business day.
I am not currently set up to receive email bills, but I want to pick my own payment date.
Pick Your Own Payment Date is only for customers who receive bills by email. You can sign up to Pick Your Own Payment Date once you have completed our bills-by-email-or-post online form.
I am currently on a payment plan or have money outstanding on my account. Can I sign up for Pick Your Own Payment Date?
You will only be eligible for Pick Your Own Payment Date once you have paid any outstanding debts and signed up to direct debit or recurring credit-card payments.
Once I sign up for Pick Your Own Payment Date, when will I receive my next bill?
If you have a bill that’s due within 14 days of your new selected payment date, your next bill will not be sent until the following month, when your new payment date will start. This bill will be for a longer period than usual so it may be higher than your standard bill.
If you have a current bill with a due date that’s more than 14 days after your new selected payment date, then you will receive your next bill in time for the next scheduled payment date.
What happens if I have a Pick Your Own Payment Date set up, but I don’t want to get email bills or pay by direct debit or recurring credit card any more?
Once you contact us to let us know about your change in preferences, we’ll switch you back to being billed as normal (that is, after your meter is read, not on a date you select).
How will this affect my Prompt Payment Discount (PPD)?
There will be no change to your current PPD arrangements. You will receive your PPD if you pay your balance in full by the due date.
Do I have the same amount of time to pay?
Yes, your bill will continue to be sent 14 days before the due date. The due date will now be the date you selected as your preferred payment date.
What if this doesn’t work for me?
You can change the date of your bill using our online form, or contact us and we’ll switch you back to being billed as per normal (that is, you’ll be billed after your meter is read, not on a date you select).