Fixed Energy Plan - terms and conditions

Pricing

  • Fixed Energy Plan (FEP) terms and conditions

    These terms and conditions apply to all new fixed energy plans that start on or after 3 August 2016

    1. Any terms and conditions set out in any offer to you ("Offer") form part of Meridian's Fixed Energy Plan ("Plan") terms and conditions. The terms and conditions of the Plan are additional to, and should be read in conjunction with, our Standard Terms and Conditions for the Supply of Electricity ("Standard Terms"). In the event of inconsistency between the Plan terms and conditions and our Standard Terms, the Standard Terms shall prevail, except that the first sentence of clause 12.6 of our Standard Terms (which deals with changes to rates) will not apply to the fixed Meridian charges payable by you.

    2. Our Fixed Energy Plan applies only to the electricity you purchase from us. It does not apply to export electricity that we purchase from you unless you agreed to an export Fixed Energy Plan before 26 February 2013 (in which case they apply until the Expiry Date of that plan).

    3. The charges applicable to your Fixed Energy Plan are set out in our Offer. Subject to paragraphs 4, 5 and 6 below, only the rates set out under the "Meridian charges" section in our Offer are fixed. The other charges contained in our Offer, including the "Network charges" and the "Electricity Authority Levy Charge", are not fixed and may be changed during the term of the Plan, provided we have advised you of that change in accordance with our Standard Terms.

    4. If the amount of Goods and Services Tax ("GST") that applies to your rates changes during the term of the Plan, we may change the quoted rates to reflect that change to GST, provided we have advised you of that change in accordance with our Standard Terms.

    5. Meridian may recover any additional governmental or regulatory charges that it incurs during the term of the Plan and which are not otherwise provided for in paragraphs 3 and 4 above, provided we have advised you of the change in accordance with our Standard Terms.

    6. If, for any reason, the information that Meridian has relied on to set the charges for you under this Plan is incorrect (for example, if the meter set-up referred to on your previous retailer's bill differed to your actual set-up), Meridian may adjust your charges, as Meridian considers necessary.

    7. If you are entitled to a prompt payment discount it will be shown on your invoice. A prompt payment discount will only be available if we receive full payment of the specified amount shown on your invoice from you by the due date shown on your invoice.

    8. Start Date: The Plan will start on the Start Date. "Start Date" means the date outlined in our Offer to you.

    9. Expiry Date: The Plan will expire on the Expiry Date, unless it terminates at an earlier date in accordance with these terms and conditions. "Expiry Date" means the date outlined in our Offer to you.

    10. Meridian will endeavour to offer you the option of either moving on to a variable pricing plan or accepting the terms and conditions of a new Fixed Energy Plan (“New Fixed Energy Plan”), prior to and with effect from the Expiry Date ("New Offer").

    11. You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you fail to advise us of which option you accept by the date set out in the New Offer, you will be deemed to have accepted the terms and conditions of the New Fixed Energy Plan.

    12. If we have not made you a New Offer prior to the Expiry Date, we agree to continue to supply electricity to you under the terms and conditions of this Plan and paragraph 11 will only apply from the date at which we contact you with a New Offer.

    13. Relocation: Meridian's Fixed Energy rates differ between Network regions and meter configurations, and are not available in some Network regions and/or with some meter configurations. This means that if you move premises before the Expiry Date the following will apply:

    (a) if Meridian makes a Fixed Energy plan available at your new location, you may remain on the Plan, however the rates that will apply will be the rates applicable at that new location, as at the Start Date of the Plan. You will be charged at the rates applicable to your new location from the date that Meridian is recorded on the Registry as the retailer of the Installation Control Point(s) ("ICP(s)") located at your new premises ("Transfer Date").

    (b) if Meridian does not make a Fixed Energy plan available at your new location, then before you relocate you must either:

    (i) accept and agree to a new plan, in which case the Plan will terminate on the Transfer Date and your new plan will apply to electricity we supply to your new premises after that date; or

    (ii) switch to a different electricity retailer, in which case the Plan will terminate on the date your new electricity retailer is recorded on the Registry as the retailer at the ICP(s) located at your new premises and Exit Fees will apply in accordance with paragraph 14 below (unless paragraph 15 applies).

    14. Termination: The Plan will terminate if:

    (a) you terminate the Plan by notifying us by calling 0800 496 777 or emailing service@meridianenergy.co.nz, in which case the Plan will cease to apply:

    (i) if you switch to another electricity retailer, on the date that your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or

    (ii) if you remain with Meridian but switch to another plan, from the date you accept and agree to the terms and conditions of the new plan.

    (b) you move premises as described in paragraph 13 above and do not remain on the Plan. In these circumstances the Plan will cease to apply on the date determined in accordance with paragraph 13;

    (c) you advise another electricity retailer that you wish to switch your electricity supply. In these circumstances the Plan will cease to apply on the date your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or

    (d) the lines company's price category for your ICP(s) changes (which means that the basis on which we have set your energy price has changed), or the capacity or metering configuration of the Serviced ICP(s) changes, and Meridian determines, at its sole discretion, that it no longer wishes to make the Plan available to those ICPs. In these circumstances Meridian will give you at least 30 days' written notice of the date on which the Plan will cease to apply and will advise you of the alternative plans and rates available to you after that date.

    15. These terms and conditions apply to all new Fixed Energy Plans that start on or after 3 August 2016. They replace any previous agreement(s) we have with you

     

  • Fixed Energy Plan (FEP) terms and conditions

    For customers who joined before 3 August 2016 (effective from 3 September 2016)

    1. Any terms and conditions set out in any offer to you ("Offer") form part of Meridian's Fixed Energy Plan ("Plan") terms and conditions. The terms and conditions of the Plan are additional to, and should be read in conjunction with, our Standard Terms and Conditions for the Supply of Electricity ("Standard Terms"). In the event of inconsistency between the Plan terms and conditions and our Standard Terms, the Standard Terms shall prevail, except that the first sentence of clause 12.6 of our Standard Terms (which deals with changes to rates) will not apply to the fixed Meridian charges payable by you.

    2. Our Fixed Energy Plan applies only to the electricity you purchase from us. It does not apply to export electricity that we purchase from you unless you agreed to an export Fixed Energy Plan before 26 February 2013 (in which case they apply until the Expiry Date of that plan).

    3. The charges applicable to your Fixed Energy Plan are set out in our Offer. Subject to paragraphs 4, 5 and 6 below, only the rates set out under the "Meridian charges" section in our Offer are fixed. The other charges contained in our Offer, including the "Network charges" and the "Electricity Authority Levy Charge", are not fixed and may be changed during the term of the Plan, provided we have advised you of that change in accordance with our Standard Terms.

    4. If the amount of Goods and Services Tax ("GST") that applies to your rates changes during the term of the Plan, we may change the quoted rates to reflect that change to GST, provided we have advised you of that change in accordance with our Standard Terms.

    5. Meridian may recover any additional governmental or regulatory charges that it incurs during the term of the Plan and which are not otherwise provided for in paragraphs 3 and 4 above, provided we have advised you of the change in accordance with our Standard Terms.

    6. If, for any reason, the information that Meridian has relied on to set the charges for you under this Plan is incorrect (for example, if the meter set-up referred to on your previous retailer's bill differed to your actual set-up), Meridian may adjust your charges, as Meridian considers necessary. If this occurs, you may terminate this Plan early and paragraph 15(a) below will apply.

    7. If you are entitled to a prompt payment discount it will be shown on your invoice. A prompt payment discount will only be available if we receive full payment of the specified amount shown on your invoice from you by the due date shown on your invoice.

    8. Start Date: The Plan will start on the Start Date. "Start Date" means the date outlined in our Offer to you.

    9. Expiry Date: The Plan will expire on the Expiry Date, unless it terminates at an earlier date in accordance with these terms and conditions. "Expiry Date" means the date outlined in our Offer to you.

    10. Meridian will endeavour to offer you the option of either moving on to a variable pricing plan or accepting the terms and conditions of a new Fixed Energy Plan (“New Fixed Energy Plan”), prior to and with effect from the Expiry Date ("New Offer").

    11. You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you fail to advise us of which option you accept by the date set out in the New Offer, you will be deemed to have accepted the terms and conditions of  the New Fixed Energy Plan.

    12. If we have not made you a New Offer prior to the Expiry Date, we agree to continue to supply electricity to you under the terms and conditions of this Plan and paragraph 11 will only apply from the date at which we contact you with a New Offer. In this event, as you would have completed the full term of this Plan, no Exit Fees will apply in relation to this Plan.

    13. Relocation: Meridian's Fixed Energy rates differ between Network regions and meter configurations, and are not available in some Network regions and/or with some meter configurations. This means that if you move premises before the Expiry Date the following will apply:

    (a) if Meridian makes a Fixed Energy plan available at your new location, you may remain on the Plan, however the rates that will apply will be the rates applicable at that new location, as at the Start Date of the Plan. You will be charged at the rates applicable to your new location from the date that Meridian is recorded on the Registry as the retailer of the Installation Control Point(s) ("ICP(s)") located at your new premises ("Transfer Date").

    (b) if Meridian does not make a Fixed Energy plan available at your new location, then before you relocate you must either:

    (i) accept and agree to a new plan, in which case the Plan will terminate on the Transfer Date and your new plan will apply to electricity we supply to your new premises after that date; or

    (ii) switch to a different electricity retailer, in which case the Plan will terminate on the date your new electricity retailer is recorded on the Registry as the retailer at the ICP(s) located at your new premises and Exit Fees will apply in accordance with paragraph 14 below (unless paragraph 15 applies).

    14. Early Termination: If you terminate the Plan and switch to a different electricity retailer before the Expiry Date you may be charged an Exit Fee for each ICP serviced under the Plan ("Serviced ICP(s)") unless paragraph 15 applies. The fee will be applied to your final electricity invoice for each Serviced ICP. "Exit Fee" means:

    (a) if the Start Date of your Plan was a date prior to 1 May 2012, an exit fee of $75 per ICP or as otherwise outlined in your Offer; or

    (b) if the Start Date of your Plan was a date prior to 1 May 2012 and your pricing changed on or after 1 May 2012 (for example, if you moved to a new property or if you changed from a standard plan to a low user plan or if your network company has reclassified your price category), the exit fee as notified to you; or

    (c) if the Start Date of your Plan was a date on or after 1 May 2012, the exit fee outlined in your Offer.

    15. Exceptions to obligation to pay Exit Fee: If, under our Standard Terms, we:

    (a) change the rate you are on because you no longer meet our criteria for that rate and clause 2.2 of our Standard Terms does not apply (see clause 12.5 of the Standard Terms);

    (b) change our payment options and you are disadvantaged by that change (see clause 12.18 of the Standard Terms);

    (c) transfer any or all of our rights and obligations under our Standard Terms to a third party (see clause 20.2 of the Standard Terms);

    (d) change our Standard Terms and you are disadvantaged by that change (see clause 20.7 of the Standard Terms); or

    (e) breach a material term of our Standard Terms or breach any term of our Standard Terms persistently, you will not be required to pay an Exit Fee if you terminate the Plan and switch to a different electricity retailer within 30 days of our action and tell us that your decision to do so was because of our action.

    16. Termination: The Plan will terminate if:

    (a) you terminate the Plan by notifying us by calling 0800 496 777 or emailing service@meridianenergy.co.nz, in which case the Plan will cease to apply:

    (i) if you switch to another electricity retailer, on the date that your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s) and paragraph 14 will apply if this date occurs prior to the Expiry Date (unless paragraph 15 applies); or

    (ii) if you remain with Meridian but switch to another plan, from the date you accept and agree to the terms and conditions of the new plan.

    (b) you move premises as described in paragraph 13 above and do not remain on the Plan. In these circumstances the Plan will cease to apply on the date determined in accordance with paragraph 13;

    (c) you advise another electricity retailer that you wish to switch your electricity supply. In these circumstances the Plan will cease to apply on the date your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s) and paragraph 14 will apply if this date occurs prior to the Expiry Date (unless paragraph 15 applies); or

    (d) the capacity or metering configuration of the Serviced ICP(s) changes and Meridian determines, at its sole discretion, that it no longer wishes to make the Plan available to those ICPs. In these circumstances Meridian will give you at least 30 days' written notice of the date on which the Plan will cease to apply and will advise you of the alternative plans and rates available to you after that date.

    17. These terms and conditions apply to existing Fixed Energy Plans with effect from 3 September 2016. They replace any previous agreement(s) we have with you