Business power for medically dependent customers

If you’re medically dependent on electricity

Does your Meridian business account also cover power for a home? And is someone there medically dependent on electricity? Or could their health or wellbeing be harmed by a power cut?

We want to know. We’ll make a note on your account, and try to keep your power on unless something happens that’s beyond our reasonable control. (However, we can’t prevent things like power cuts, so you need backup power.)

You need to tell us if you’re medically dependent.

You and your doctor or health provider need to complete the form below.

Complete this form:  Medically dependent confirmation form (PDF 274KB) or ask us to post a copy to you

You can send the form back to us using our contact form, or directly to PO Box 2128, Christchurch.

If losing power could cause you harm, or you’re having trouble paying

If you are having trouble paying your electricity bills, or think you will soon, get in touch. If you’re in hardship because you genuinely don’t have enough money, we can help.

Do you rely on mains electricity for reasons of age, health or disability? Does someone in your household? Would disconnecting electricity threaten health or wellbeing? Or are you in hardship and having trouble paying your power bills? This is called being a ‘vulnerable customer’. If that’s you, please let us know. We’ll talk about your situation, make a note on your account, and give you advice about payment options to help you maintain your power supply.

And you can give us a way of reaching you through someone else — an alternate contact.

An alternate contact can be a family member, friend, or social agency. They need to have agreed to help you if you’re:

  • having difficulty understanding the information we give you
  • having trouble paying
  • facing disconnection of your electricity.

You can give us more than one name to contact. If you would like us to record an alternate contact on your account, get in touch.

You still need a backup power supply

Your power supply is not guaranteed, even if you have told us you depend on electricity for medical treatment or your health.

Power cuts happen for many reasons, such as bad weather or unplanned emergency repairs.
Make sure you have alternative power. For example, have backup battery power or a generator. And make sure you have family or friends you can contact to help if the power goes off.