Why send us a meter reading?

If we’ve sent you an estimated bill, and you want a bill with your actual power use

If you’ve received an estimated bill, please send us the new reading within 5 business days. As long as we receive the new reading within seven business days of the date of the bill, we’ll send you an amended bill for the actual power you’ve used.

Do you have more than one meter on your property?

Read all of them, and send us all the readings at once.

If you don’t want to receive an estimated bill

You can take your own meter readings instead of getting estimated bills. To find out when to send us your actual reading, please contact us.

If the meter reader visited, but couldn’t get to your meter

If the meter reader can’t access your meter, they’ll leave you a ‘no access’ card. Send it back with your readings, or use one of the methods below.

If your bill was higher than you expected

If you get a higher-than-expected estimated bill, please check your own meter reading. When we estimate your bill, we look at your previous electricity use and seasonal variations. Please send us a reading so we can provide an accurate, up-to-date bill, and help you monitor how much electricity you’re actually using. If we receive the new reading within seven business days of the date of the bill, we’ll send you an amended bill for the actual power you’ve used.

How to contact us and send us your reading

Whichever option you use to send your reading, please remember to include its date and your account number. If you have more than one meter, make sure you send us readings for all meters at once.

How to read your meter