Super Friendly pack terms and conditions

Effective 26 May 2014 for new customers and 1 July 2014 for existing customers

  1. Tariff must be a Non Fixed Rate Plan only.
  2. The customer is entitled to a discount of 10%.
  3. The Super Friendly Pack permits customers to use electronic media only, for bill delivery and payment.
  4. Bills will only be available online and/or by email (pdf).
  5. The customer agrees to pay their bill only by electronic methods, which are Direct Debit Variable, Direct Credit, internet or phone banking, or recurring credit card. Payments over the counter at NZ Post or Westpac, or by cheque are not permitted.
  6. Any “one off” credit card payments (including when closing accounts or paying credit arrears) will incur a fee of 3% per transaction, unless made online.
  7. Where possible all communications to a customer will be by electronic means as indicated in the general terms and conditions.

The following sets out the General Terms and Conditions associated with the acceptance and use of the residential Packs.

  1. These terms and conditions apply in addition to, and should be read together with, Meridian’s existing Standard Customer Terms and Conditions.
  2. In choosing a Pack the customer agrees to behave in accordance with the rules for that Pack (specifically bill delivery options and bill payment method).
  3. Meridian reserves the rights to review customer adherence to chosen Pack rules and apply fees.
  4. Electronic communications – Meridian will undertake reasonable endeavours to deliver all communications electronically where this is a selected feature of a Pack. Meridian reserves the right to support or substitute electronic communications with paper options where it deems necessary.
  5. When a customer selects a Pack or option to receive their bill by email (PDF), the customer undertakes to keep Meridian updated with a valid email address.
  6. This offer is not available to any customer with a Prepay meter/plan.
  7. Rewards offered in any Pack are subject to change. Meridian is not liable for the performance of any additional product given away or supplied as part of a Pack (e.g. magazine subscription).
  8. Any reward provided as part of a Pack is not redeemable for cash and cannot be exchanged or transferred and only one reward will be provided per customer account.
  9. Customers are not eligible for any reward if moving from one Pack to another.