Be aware of hoax calls

Meridian Energy is asking customers to be vigilant for scammers after a number of reported hoax phone calls from people claiming to be from Meridian.

The hoax calls have been located in Canterbury and Auckland from a man claiming to be from Meridian and asking for personal details, including credit card number details.

Meridian follows a strict process for customers whose electricity account is in arrears. All customers phoned about their overdue electricity account have received a number of letters from us prior to any phone call. We certainly never phone asking for money out of the blue.

If you receive a call from people saying they are from Meridian or a network company threatening disconnection unless an amount is paid, hang up and call your local Police station to report the phone call. Please also let us know you have had a hoax call by phoning us on 0800 496 496 (Meridian Energy customer contact centre).