Frequently Asked Questions
As part of our transition to a fairer and simpler pricing model, Meridian is introducing some new plans.
The first of these new plans is our variable rate plan – Simple Flexi. We have recently contacted our customers on variable rate plans to let them know about this change.
We hope that this new plan will make things easier and simpler for you. Thank you for choosing to be with Meridian.
Q: Why have you changed my plan?
This change is part of Meridian’s move to a fairer and simpler pricing approach. If you are a variable customer you will now be on our new variable plan – Simple Flexi.
You will now have a lower unit rate and your guaranteed discount will be replaced with this new rate. You’ll see your new lower rate on “The detail” section of your December or January bill.
Q: Why are you getting rid of PPD?
We believe that prompt payment discounts are unfair to our customers who sometimes struggle to pay their energy bills on time. All of our customers are better off for this change and they will now receive a new lower rate. This change is also a positive for our loyal customers who may on some occasions miss their payment date.
Q: How much better off will I be?
You will be no worse off for this change. We’re now lowering your unit rate down, replacing your discount with a new lower rate.
Q: What happens if I am a customer on a fixed plan?
If you’re currently on a fixed plan, you won’t be affected by this change until your plan expires. You’ll then get the option of changing to the plan that best suits you.
Q: Now that you’ve made this change to replace PPD, are you planning on increasing prices to recoup the cost?
We are constantly reviewing our prices and from time to time we may need to adjust our prices to make sure we are competitive in the market. If you’re keen to avoid future price changes, it’s easy to switch to our Fixed Plan products.
Q: So, does this mean I don’t get a penalty if I don’t pay? Won’t you just get a big debt book?
If you’re a residential customer there’s no penalty. We still expect the vast majority of our customers will pay their bills on time. Replacing the PPD means that on the rare occasions when they don’t, or more to the point can’t, they aren’t unfairly impacted for the delay in their payment and we don’t hurt people on a tight budget by putting them even further behind with their payments.
If your bill remains unpaid you will enter our usual credit cycle.
Q: My neighbour isn’t a Meridian customer. Is this just for Meridian customers?
Yes, this is a Meridian initiative and if they would like to join Meridian to benefit, they can give us a call on 0800 496 496 or sign up easily online.
Q: What else could you offer me to save power and money?
We have a range of online tools and services to help you take control of how much power you use and get things done on the go. Our online tools offer a sophisticated but convenient way to keep tabs on your energy consumption.
- Track how much power you’re using and how much it costs.
- Stay on top of your energy usage with our weekly or monthly power use update emails.
- No more bill surprises — set up an email alert to give you a heads up if you’re tracking towards a bill that might be higher than usual.
- Explore our power use graphs to get insights into when you’re using the most power, and how much it’s costing you.
Q: What is the average residential customer monthly bill and PPD?
Average monthly bill: $190
Average monthly PPD: $20
During winter this gets as high as:
Monthly bill: $255
Monthly PPD: $27