Since your new bill looks a little different, we’ve included some pointers below so you can check out what’s changed.

This new bill is for customers who’ve been upgraded to our new app. The app isn’t quite ready for everyone, so you might not have access yet. We’ll let you know when you do, so if you haven’t heard from us, hold tight and we’ll be in touch soon.

How to read your bill email

Email Bill Explainer

 

 

 

  1. You’ll need your account number when you talk to us about your account or pay by internet/phone banking. 
  2. The opening account balance shows the amount of your previous bill.
  3. Account payments show any payments you’ve made since your last bill.
  4. The billing charge is the total charge for the period covered on this bill.
  5. Closing account balance shows the total amount owing including any arrears from previous bills.
  6. Total amount owing on account is the total amount to pay and the due date.
  7. The usage summary gives you a quick overview of your usage and charges for the bill period.
  8. This is the address and ICP we’re supplying electricity to. The ICP is the unique number of the connection point between your property and the power line.
  9. The average daily supply graph shows the average daily amount of electricity (in kilowatt hours) used each month. For example, on this bill the person used an average of 20kWh per day in December.
  10. Meter readings includes your meter number and type, along with your previous and current readings. The quantity is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us.
  11. Faults and emergencies shows the Meridian phone number you should call for any metering faults or emergencies, any time of the day or night.

 

 

How to read your bill

  1. You’ll need your account number when you talk to us about your account or pay by internet/phone banking. This replaces your customer number.
  2. The opening account balance shows the amount of your previous bill.
  3. Account payments show any payments you’ve made since your last bill.
  4. The billing charge is the total charge for the period covered on this bill.
  5. Closing account balance shows the total amount owing including any arrears from previous bills.
  6. Total amount owing on account is the total amount to pay and the due date.
  7. Faults and emergencies shows the Meridian phone number you should call for any metering faults or emergencies, any time of the day or night.
  8. This is the address and ICP we’re supplying electricity to. The ICP is the unique number of the connection point between your property and the power line.
  9. This is the name of your pricing plan.
  10. This shows your meter number and type.
  11. The rate is the price of a unit of electricity (including GST). The rate now includes the Electricity Authority (EA) levy, which was previously shown as a separate charge. Find out more about the EA levy here.
  12. The quantity is how many units of electricity (in kilowatt hours) you’ve used since your last bill.
  13. This is the cost of the electricity you've used – multiplying the rate by the quantity.
  14. Daily charge is a standard charge applied regardless of how much electricity you use.
  15. The total tax invoice is the total amount to pay, including GST.
  16. This shows if your current reading is an estimate or an actual.
  17. Meter readings includes your meter number and type, along with your previous and current readings. The quantity is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us.
  18. Faults and emergencies shows the Meridian phone number you should call for any metering faults or emergencies, any time of the day or night.

PDF Bill Explainer

PDF Bill Explainer2

PDF Bill Explainer3

 

 

 

 Contact infos 2

 

 

 

Got a question?

We're here to help. Call us on 0800 496 326 from 08:00am to 6:00pm, Monday to Friday excluding public holidays, or Contact Us and we'll get back to you within 2 working days.