Experiencing a power outage?

There are 29 regional network companies throughout New Zealand that take power from the National Grid (Transpower) to your home, business or farm. From time to time these network areas experience power outages for a number of reasons including scheduled maintenance work or a fault on the network. If you have lost power at your property, try to find out if a neighbour is also affected. If this outage affects others in your local area then you are experiencing a network area outage. 

You can find out more about outages by contacting your network company or by visiting their website, you will find a list of these below. If you are unable to find out more about your outage via these channels or you believe that the outage has caused a dangerous or hazardous situation, you can contact us.   

Staying safe

If you are experiencing an outage, there are some things that you can do to stay safe:

• disconnect all electrical equipment (e.g. computers),
• switch off potentially hazardous equipment (e.g. heaters).

As a general reminder, keep in mind that your power supply can be interrupted for several reasons, such as bad weather. Please make sure you have arrangements in place to manage in case of emergency such as a survival kit. And, for your own safely, please treat all sockets as 'live' at all times.

Medically dependant?

If someone in your household is medically dependant on electricity, or depends on electricity for reasons of age, health or disability and if disconnections poses a threat to health or wellbeing, please contact us as soon as possible. More information for medically dependant customers is available here.

Remember, being registered as a Medically Dependent Consumer doesn’t guarantee you an uninterrupted supply of electricity. Please make sure you have alternative arrangements available. This could include battery power or generator back-up and/or a roster of family or friends who are available to help.

Network companies

Please see clause 7 of our Standard Terms and Conditions for the supply of electricity to read more about electricity interruptions.