Experiencing a fault or power outage?
We will give you at least four business days' notice of planned interruptions, unless the interruption is urgently required, in which case we will give as much notice as possible. If you have unexpectedly lost power at your property it could be due to either a widespread outage in your area or a localised fault at your own property.
If you live in one of the following network areas please call the network company to report your fault or outage.
- Counties Power - 0800 100 202
- Eastland Networks - 0800 206 207
- Electra - 0800 567 876
- Mainpower Wigram - 0508 607 080
- Northpower - 0800 10 40 40
- Top Energy - 0800 867 363
- Vector - 0508 832 867
- WEL Network - 0800 800 935
If your network area is not listed above please call us on 0800 496 496 if you experience a power outage or fault. If you call between 7.30am-7.30pm Monday-Friday your call will be dealt with by our Energy Centre, outside of these times it will be handled by our out-of-hours service.
Lines down or a dangerous/hazardous situation?
Phone your network company immediately to alert them to the situation. For your safety please treat all electrical lines or wires, at all times, as live and therefore deadly. If you cannot get through to your network company call Meridian on 0800 496 496.
Medically dependent without power?
If someone in your household is medically dependent on electricity, or depends on electricity for reasons of age, health or disability, and if disconnection poses a threat to their health or wellbeing, please contact us as soon as possible. Read our non-emergency information for medically dependent customers. During a power cut, use your backup battery or generator if you have one, if you don’t have backup power then please contact a family member or friend who has power, or if none of these options are available please go to your nearest hospital.
Staying safe during a power cut
During a power cut, we recommend that you:
- Disconnect all sensitive electrical equipment such as computers
- Switch off potentially hazardous equipment such as heaters
- Treat all sockets as live at all times for your own safety
Being prepared for emergency power cuts
Keep in mind that your power supply can be interrupted due to a number of events and weather situations so we suggest you stay prepared with a well stocked emergency survival kit.
Far North - Top Energy
Northland - Northpower
North Shore - Vector (United Networks)
Auckland - Vector (United Networks)
Counties - Counties Power
Thames, Coromandel and South Waikato - Powerco
Hamilton and Waikato - WEL Networks
Waipa - Waipa Networks
King Country - The Lines Company
Tauranga - Powerco
Rotorua and Taupo - Unison
Eastern Bay of Plenty - Horizon Energy
Gisborne and East Coast - Eastland Energy
Taranaki / Wanganui
Taranaki and Wanganui - Powerco
Hawke's Bay - Unison
Central Hawke's Bay - Centralines
Southern Hawke's Bay - Scanpower
Wellington and Districts
Kapiti and Horowhenua - Electra
Manawatū - PowerCo
Wairarapa - PowerCo
Wellington - Wellington Electricity Lines
Marlborough - Marlborough Lines
Nelson - Nelson Electricity
Tasman - Network Tasman
Buller - Buller Electricity
West Coast - Westpower
Canterbury and Districts
North Canterbury - Mainpower NZ
Kaiapoi - Mainpower NZ
Wigram - Mainpower NZ
Christchurch and central Canterbury - Orion New Zealand
Mid-Canterbury - EA Networks
South Canterbury - Alpine Energy
Otago and Districts
North Otago - Network Waitaki
Dunedin - Aurora Energy
Central Otago and Queenstown - Aurora Energy
South East Otago - Otago Power
Invercargill - Electricity Invercargill
Southland - The Power Company
Please see clause 7 of our Standard Terms and Conditions to read more about electricity interruptions.