Terms and conditions

Customer terms and conditions

Standard Terms and Conditions These new terms and conditions will apply to new customers from 4 November 2014 and to our existing customers from 4 December 2014 (PDF 558KB)

Standard Terms and Conditions - These terms and conditions apply to customers who joined before November 4 2014 (PDF 289KB) 

Service Fees 

Direct Debit Terms and Conditions

LevelPay - Terms and Conditions 

OnSite Renewable Generation Terms and Conditions

Corporate Customer Electricity Supply Agreement (PDF1.43MB)

Offers and competitions

Ecostore kit offer and 3-night Deluxe Mystery Break for two draw

Update Your Details Terms and Conditions

Usage survey terms and conditions

Moving Survey Terms and Conditions

Launch into Spring with $100 Off Your First Bill - Terms and Conditions.

Launch into Spring Terms and Conditions

Website Survey Terms and Conditions

Winter Energy Challenge Terms and Conditions

Ecostore 20% Discount Terms and Conditions 

Residential pricing

Really Simple Pack Terms and Conditions 

Super Friendly Pack Terms and Conditions 

Choices Pack Terms and Conditions 

Fixed Rate Plan - Terms and Conditions 

Fixed Rate Plan – Terms and Conditions before 26 February 2013

Agribusiness pricing

No-nonsense Pack Terms and Conditions

Mates Rates Pack Terms and Conditions 

Land Pack Terms and Conditions

Fixed Rate Plan - Terms and Conditions 

Fixed Rate Plan – Terms and Conditions before 26 February 2013

Fixed Energy Plan - Terms and Conditions 

Fixed Energy Plan - Terms and Conditions before 26 February 2013

Business pricing

Partner Premium Pack Terms and Conditions

Straight Up Pack Terms and Conditions

Super Friendly Pack Terms and Conditions

Business Fixed Rate Plan Terms and Conditions

Fixed Rate Plan – Terms and Conditions before 26 February 2013

Fixed Energy Plan Terms and Conditions 

Fixed Energy Plan - Terms and Conditions before 26 February 2013

Business Online Terms of Use

Supplier terms and conditions

Supplier Terms and Conditions (PDF 19.46KB)

Website terms of use

Meridian Terms of Use 

MyMeridian Terms of Use effective from 1 July 2014. We have updated our Terms of Use to cover online credit and debit card payments via MyMeridian, which will be available soon.

Powervision Trial Terms of Use