Legal and privacy
General
Standard Terms and Conditions for the Supply of Electricity - Effective from 16 March 2026 (for new customers) and 1 May 2026 (for existing customers)
Mobile App terms and conditions
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)
Commercial Electricity Supply General Terms and Conditions (dated 7 November 2019) (Download)
Terms and conditions up to 1 May 2026 for existing customers
Policies
Privacy Policy
Effective from 16 March 2026 (for new customers) and 1 May 2026 (for existing customers)
Responsible Disclosure Statement
Payments and fees
Direct Debit terms and conditions
Credit card - recurring payment terms and conditions
Credit card - one-off payment terms and conditions
Plans, Offers and Add ons
Current Plans, Add ons, Offers and Eligibility Criteria
Customer benefits
OEM Audio 10% discount offer terms and conditions
Ecostore 15% discount offer terms and conditions