Meridian Energy is asking customers to be vigilant for scammers after reports of hoax phone calls from people claiming to be from Meridian.
If you receive a call from people saying they are from Meridian asking for your credit card or bank account details and you do not have an outstanding account with Meridian, please do not give out any of your personal information. Hang up and call us directly on 0800 496 496 (Meridian Energy customer contact centre).
If power lines are down or you see other dangers, keep well clear. Treat all electrical lines and wires as if they are live and deadly.
Tell your network company immediately. If you can’t reach them, call us on 0800 496 496
During a power cut, do these things to reduce risk:
unplug sensitive electrical equipment like computers
unplug potentially dangerous equipment like heaters
treat all sockets as if they’re live.
Use your backup plan if your health depends on your power supply
Do you rely on mains electricity for medical care? Are you elderly or disabled? Would disconnecting electricity cause serious harm, or threaten the health or wellbeing of you or anyone in your household? If an outage occurs, put your backup plan in action. If you have a backup power supply like a battery or a generator, switch to that. If you don’t, then contact a family member or friend who has power. If you can’t do that, go to your nearest hospital.
We’ll tell you about planned outages — but be prepared
When power cuts are planned, for example to work on power lines, we will give you at least four business days’ notice. If the cut is required more urgently, we’ll give you as much notice as possible.
Because so many things can cause a power cut, keep a well-stocked emergency kit.