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Has your power gone out?

Report it to your network company, or ring us on 0800 496 496, 24 hours a day.

A power cut could be due to a widespread outage, or a localised fault at your place.

The first thing to do is to contact either your network company or ring us on 0800 496 496, 24 hours a day to report your power outage.

Because so many things can cause one, keep a well-stocked emergency kit.

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Medical dependency 

If someone in your household requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection poses a threat to their health or wellbeing, it’s important you let us know by completing and returning a medical dependency form. 

You and your doctor or health provider need to complete the form below and return it to us

Download it here (PDF 183KB), or ask us to post a copy to you.

Once completed, send it back to us

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 Planned outages

Sometimes, we'll need to schedule a power outage in order to carry out maintenance work. To minimise any inconvenience to you and give you as much time as possible to make alternative plans, we'll give you at least four business days' notice before any planned power outage.  

If the outage is required more urgently, we’ll give you as much notice as possible.

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What to do in an outage

The first, and most important, thing you should do during an outage is to stay safe.

  • If power lines are down or you see other dangers, keep well clear. Treat all electrical lines and wires as if they are live and deadly
  • Unplug potentially dangerous equipment like heaters
  • Tell your network company immediately. If you can’t reach them, call us at any time on 0800 496 496

You may also lose power due to an overloaded circuit or faulty appliance. You can reset the power by checking your switchboard and flicking any switches in the ‘off’ to the ‘on’ position. If that doesn’t reset the power (and you can’t easily identify the cause of the problem) then call us to register a fault. Never attempt to pull fuses or switches from your meter board – this must only be done by an experienced electrician.

If you ever feel your health is at risk due to a power outage call emergency services or get to a hospital.

Not a Meridian customer? 

See how much your power will cost.

If you’re interested in becoming a Meridian customer, you can use our price estimator tool to get an idea of how much you’ll pay and the rates for your address.

Switch to Meridian

If you want to become a Meridian customer, you can fill out our join form. It'll take you less than 10 minutes.

Doing our bit after the quakes

In November 2016, a 7.8 magnitude struck New Zealand, particularly affecting the Kaikoura, Christchurch and Wellington regions.
Naturally, we wanted to do our bit to help:

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Grocery vouchers

Through Facebook, we donated $2,000 worth of grocery vouchers to people, families and organisations in need.

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Torches

We sent over 1,000 wind up torches to those most affected in Kaikoura, with an additional 4,442 to residential and agribusiness customers in the Hurunui, Marlborough, Upper Hutt and Porirua areas

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Credits

Customers who lived in the area serviced by the Mainpower network were the most affected through power outages and/or being displaced from their homes.

To help our impacted customers, we credited their power bill the equivalent of a month’s worth of daily charges: $45 for each small-to-medium business and $30 for each residential customer.

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From Kathy at Farmlands -

"I just wanted to say a HUGE THANKYOU for all the torches and chocolate that you sent up to Kaikoura. It has been a tremendous time for all of us, but to see the faces light up when I pass over a torch and chocolate, is very rewarding. Such a huge gesture on your part and we are so grateful as a lot of people on the countryside were very traumatised, especially the elderly. Well done for the rapid response."