Has your power gone out?
Call us on 0800 496 496, 24 hours a day, or report it to your network company.
Reporting a power outage
A power cut could be due to a widespread outage, or a localised fault at your place.
The first thing to do is report your power outage. You can do this by either contacting your network company or calling us on 0800 496 496, 24 hours a day.
Because so many things can cause one, keep a well-stocked emergency kit.
Medical dependency
If someone in your household requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection poses a threat to their health or wellbeing, it’s important you let us know by completing and returning a medical dependency form.
You and your doctor or health provider need to complete the form below and return it to us
Download it here (PDF 183KB), or ask us to post a copy to you.
Once completed, send it back to us
Planned outages
Sometimes, a power outage will be planned in order to carry out maintenance work. To minimise any inconvenience to you and give you as much time as possible to make alternative plans, we'll give you at least four business days' notice before any planned power outage.
If the outage is required more urgently, we’ll give you as much notice as possible.
What to do in an outage
The first, and most important, thing you should do during an outage is to stay safe.
- If power lines are down or you see other dangers, keep well clear. Treat all electrical lines and wires as if they are live and deadly
- Unplug potentially dangerous equipment like heaters
- Tell your network company immediately. If you can’t reach them, call us at any time on 0800 496 496
You may also lose power due to an overloaded circuit or faulty appliance. You can reset the power by checking your switchboard and flicking any switches in the ‘off’ to the ‘on’ position. If that doesn’t reset the power (and you can’t easily identify the cause of the problem) then call us to register a fault. Never attempt to pull fuses or switches from your meter board – this must only be done by an experienced electrician.
If you ever feel your health is at risk due to a power outage call emergency services or get to a hospital.
See how much your power will cost.
If you’re interested in becoming a Meridian customer, you can use our price estimator tool to get an idea of how much you’ll pay and the rates for your address.
Switch to Meridian
If you want to become a Meridian customer, you can fill out our join form. It'll take you less than 10 minutes.