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Terms and conditions

For agribusiness customers

Direct Debit Terms and Conditions

These terms apply to direct debit payments, if you choose this option.

Please find the downloadable version here.

In these terms and conditions Initiator means Meridian Energy Limited.

  1. You may ask your bank to reverse a direct debit up to 120 calendar days after the debit if:
    1. You don’t receive a written notice of the amount and date of each direct debit from the initiator, or
    2. You receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.
  2. You may ask your bank to reverse a direct debit up to 9 months after the date the initiator sent the first direct debit under the authority if you are not reasonably satisfied that the authority authorised your bank to debit your account with the amount of the direct debit.
  3. The initiator is required to give you a written notice of the amount and date of each direct debit no less than 10 calendar days before the date of the debit.
  4. For weekly/fortnightly variable payments, the initiator is required to give you a written notice of the amount and date of each direct debit no less than 2 business days before the date of the debit.
  5. For notice no later than the date of the debit, the initiator may only send a direct debit if you have asked the initiator to send it and agreed the amount of the direct debit. The initiator is required to give you a written notice of the amount and date of each direct debit no less than the date of the debit.
  6. The initiator is required to give a written notice of the amount and date of each direct debit in a series of direct debits no less than 10 calendar days before the date of the first direct debit in the series. The notice is to include the dates of the debits, and the amount of each direct debit.
  7. If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give you a second notice of the amount and date of the direct debit.
  8. If the initiator proposes to change an amount or date of a direct debit specified in the notice, the initiator is required to give you notice no less than 30 calendar days before the change.

OnSite renewable generation terms and conditions

Generating electricity on your premises and exporting electricity into the network

(Effective from 8 April 2013)

These renewable generation terms and conditions govern the relationship between Meridian Energy Limited and you relating to you generating electricity on your premises and exporting electricity into the network.

These terms are in addition to and form part of your agreement with us that is recorded in our Standard Terms and Conditions for the Supply of Electricity. We may change these terms in the same way that we can change our standard terms.

When you can generate electricity

You may generate electricity, or allow electricity to be generated, on your premises only while all of the following criteria are met:

  • Your premises are connected to a network where Meridian is a retailer of electricity.
  • We supply electricity to you as a Meridian customer under our standard terms and you are on one of our renewable generation pricing plans.
  • The electricity you wish to generate and export into the network is to be generated by generation equipment that is:
    • located on your premises; and
    • capable of generating no more than 10 kilowatts (kW) unless otherwise agreed with us.
  • You have provided us with a copy of your network connection approval from your lines company and you comply with it at all times. (To obtain a network connection approval, you will need to contact your lines company. Please contact us if you would like us to advise you who your lines company is.)
  • You have an export meter at your premises that complies with our operational requirements and the Code.
  • Your generation equipment is not being operated in a manner which, in our opinion, is likely to cause damage or injury to property or any person.
  • We have agreed to your generation equipment sending electricity into the network (which we may do or decline to do at our sole discretion).

Our obligations

We are not obliged to perform our obligations under these terms if:

  • you no longer meet one or more of the criteria in clause 2.1; or
  • you breach any of your obligations under these terms or our standard terms.

Meters

If you do not have an export meter at your premises at the time you apply to us to generate electricity on your premises, we will arrange for one to be installed. You may not install an export meter or arrange to have one installed.

We will ensure an appropriate export meter is installed and charge you for that installation.

Your and our rights and obligations under our standard terms relating to meters also apply to the export meter. References to "meter" in our standard terms shall be read as including "export meter" and references to electricity usage shall be read as including your electricity generation.

Our prices for exported electricity

We will pay you for your exported electricity in accordance with your agreed exported electricity pricing plan plus GST (if any).

If you contact us, we can provide a copy of your exported electricity pricing plan (which may be the standard exported electricity plan for your area).

We may change the price we pay you for your exported electricity, in the same way we change rates, fees and charges under our standard terms.

Any line charges rebates received by us from the lines company relating to your exported electricity will not be passed on to you, as these are factored into our prices.

Invoices and payment for exported electricity

Because it is difficult for us to estimate your exported electricity, we will only pay you for your actual exported electricity which we have determined:

  • by reading your export meter (which we may do physically or remotely and will do in accordance with our standard terms); or
  • on the basis of an export meter reading that we receive from you that was taken and provided to us within seven days of the date of our invoice to you for your electricity supply, in which case we will send you a new invoice for your actual exported electricity.

We will provide you with an invoice showing the amount you are entitled to be paid for your actual exported electricity. We will provide that invoice to you at the same time that we invoice you for your electricity supply based on an actual meter read. We will also tell you whether, in aggregate, you have to pay us or we have to pay you.

If you are entitled to a payment from us for exported electricity, we will pay that amount on the due date on our invoice by a method of our choosing. For example, we may:

  • credit your electricity account; or,
  • pay you by direct credit to your nominated bank account

You must promptly tell us if your GST registration status changes at any time while you are generating electricity on your premises and exporting that electricity into the network.

Compliance with laws

You are responsible for ensuring that you comply with all legal requirements (including under the Code) and industry standards concerning the installation and use of the generation equipment, except that we will ensure that your export meter complies with the requirements of the Code. For example, if there are resource consents required to operate, or local environmental standards governing generation equipment, you are responsible for securing all necessary consents and complying with all ongoing requirements.

Consumer Guarantees Act

The Consumer Guarantees Act does not apply to these terms to the extent that you are receiving services from us for use in a business. If the Consumer Guarantees Act applies to these terms, nothing in these terms limits your rights under that Act.

Problems with lines or equipment

We are not responsible for problems with the electrical lines or equipment that affect your generation equipment or your ability to send electricity into the network (except that we are responsible for ensuring that your export meter complies with the Code). If you have problems with electrical lines or equipment for which a lines company or Transpower is responsible, please contact that company.

Definitions and interpretation

Terms in bold in these terms which are not defined below have the meanings given in the "Definitions" section of our standard terms. In these terms, unless the context otherwise requires:

  • code means the Electricity Industry Participation Code 2010, as amended or substituted from time to time.
  • exported electricity means electricity generated on your premises and sent into the network.
  • export meter means metering and other equipment installed at your premises that is used to measure exported electricity.
  • generation equipment means any equipment used for the generation of electricity
  • network connection approval means written approval from a lines company that permits you to connect, and maintain connection of, your generation equipment to the network and to send electricity from your generation equipment into the network.
  • standard terms means Meridian's standard terms and conditions for the supply of electricity.
  • terms means these renewable generation terms and conditions.

If there is any inconsistency between these terms and our standard terms, these terms will prevail.

Service Fees

Information about service fees including disconnection and reconnection can be found on our fees page.

Plans

Super Saver Plan

Fixed Rate & Fixed Energy plan

1. This plan is available from the 26 November 2018 until further notice for:

a. new customers who join Meridian; or
b. existing customers who wish to switch to the Super Saver Plan. This plan is not available for existing customers who are on a Fixed Rate Plan.

2. To be eligible for this plan, you must meet the following criteria: 

a. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information); and
b. Meridian must accept you as a customer.

3. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity

4. The Super Saver Plan is a Fixed Rate or Fixed Energy Plan, 

a. Fixed Rates under the Super Saver Plan are available if:

  • you are a residential consumer as listed on the national electricity registry; and
  • you sign up to a two or three year Fixed Rate Plan. 

b. Fixed Energy Rates under the Super Saver Plan are available if:

  • you are a small-to-medium business customer; and 
  • you sign up to a two or three year Fixed Energy Plan. 

5. If you receive Fixed Rates under the Super Saver Plan, you’ll also be subject to the Fixed Rate Plan (FRP) terms and conditions.

6. If you receive Fixed Energy Rates under the Super Saver Plan, you’ll also be subject to the Fixed Energy Plan (FEP) terms and conditions.

7. If you receive a credit or gift as part of your offer, the relevant offer terms and conditions, will apply under our residential terms and conditions or our business terms and conditions as applicable.

8. If you join or switch to the Super Saver Fixed Energy Plan on or after 17 May 2019 you will also be subject to the Exit Fee terms and conditions

9. If you choose to receive your bill by email (PDF), you undertake to keep Meridian updated with a valid email address.

10. If you choose to receive paper bills by post, this will incur an administration fee per invoice. Details of these fees can be found on our fees page.

11. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

12. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Everyday Economy Plan

Fixed Rate & Fixed Energy Plan

1. This plan is available from the 26 November 2018 until further notice for:

a. new customers who join Meridian; or

b. existing customers who wish to switch to the Everyday Economy Plan.

2. To be eligible for this plan, you must meet the following criteria: 

a. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information); and

b. Meridian must accept you as a customer.

3. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity

4. The Everyday Economy Plan is a Fixed Rate or Fixed Energy Plan,

a. Fixed Rates under the Everyday Economy Plan are available if:

  • you are a residential consumer as listed on the national electricity registry; and 
  • you sign up to a two year Fixed Rate Plan.

b. Fixed Energy Rates under the Everyday Economy Plan are available if:

  • you are a small-to-medium business customer; and
  • you sign up to a two or three year Fixed Energy Plan. 

5. If you receive Fixed Rates under the Everyday Economy Plan, you’ll also be subject to the Fixed Rate Plan (FRP) terms and conditions.

6. If you receive Fixed Energy Rates under the Everyday Economy Plan, you’ll also be subject to the Fixed Energy Plan (FEP) terms and conditions.

7. If you receive a credit or gift as part of your offer, the relevant offer terms and conditions, will apply under our residential terms and conditions or our business terms and conditions as applicable.

8. New customers will receive their bill by email (PDF), you undertake to keep Meridian updated with a valid email address.

9. Only existing customers may continue to receive bills by post, this will incur an administration fee per invoice. Details of these fees can be found on our fees page.

10. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

11. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Simple Flexi Plan

Variable Rate Plan

1. This plan is available from the 26 November 2018 until further notice for:

a. new customers who join Meridian; or

b. existing customers who wish to switch to the Simple Flexi Plan.

2. To be eligible for this plan, you must meet the following criteria: 

a. You must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information); and

b. Meridian must accept you as a customer.

3. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity

4. The Simple Flexi Plan is a Variable Rate Plan, which means all rates under this plan can be changed at any time. We will give you 30 days’ notice in advance of any increase in our rates, fees or charges, together with our reasons for that increase. If our rates, fees or charges are increasing by more than 5% (and the increase is reasonably likely to have a material effect on consumers) then we will give you an individual notice of that increase in writing.

5. If you receive a credit or gift as part of your offer, the relevant offer terms and conditions, will apply.

6. If you choose to receive your bill by email (PDF), you undertake to keep Meridian updated with a valid email address.

7. If you choose to receive paper bills by post, this will incur an administration fee per invoice. Details of these fees can be found on our fees page.

8. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

9. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Smart Value Plan

Fixed Rate & Fixed Energy plan

Simple Flexi Plan

Fixed Rate & Fixed Energy plan

1. This plan is available from the 26 November 2018 until further notice for:

a. new customers who join Meridian; or

b. existing customers who wish to switch to the Smart Value Plan.

2. To be eligible for this plan, you must meet the following criteria: 

a. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information); and

b. Meridian must accept you as a customer.

3. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity

4. The Smart Value Plan is a Fixed Rate or Fixed Energy Plan, 

a. Fixed Rates under the Smart Value Plan are available if:

  • you are a residential consumer as listed on the national electricity registry; and
  • you sign up to a two year Fixed Rate Plan. 

b. Fixed Energy Rates under the Smart Value Plan are available if:

  • you are a small-to-medium business customer; and
  • you sign up to a two or three year Fixed Energy Plan. 

5. If you receive Fixed Rates under the Smart Value Plan, you’ll also be subject to the Fixed Rate Plan (FRP) terms and conditions.

6. If you receive Fixed Energy Rates under the Smart Value Plan, you’ll also be subject to the Fixed Energy Plan (FEP) terms and conditions.

7. If you receive a credit or gift as part of your offer, the relevant offer terms and conditions, will apply under our residential terms and conditions or our business terms and conditions as applicable.

8. If you choose to receive your bill by email (PDF), you undertake to keep Meridian updated with a valid email address.

9. If you choose to receive paper bills by post, this will incur an administration fee per invoice. Details of these fees can be found on our fees page.

10. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

11. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Pricing

Fixed Energy Plan (FEP) terms and conditions

These terms and conditions apply to all new fixed energy plans that start on or after 3 August 2016

  1. Any terms and conditions set out in any offer to you ("Offer") form part of Meridian's Fixed Energy Plan ("Plan") terms and conditions. The terms and conditions of the Plan are additional to, and should be read in conjunction with, our Standard Terms and Conditions for the Supply of Electricity ("Standard Terms"). In the event of inconsistency between the Plan terms and conditions and our Standard Terms, the Standard Terms shall prevail, except that the first sentence of clause 12.6 of our Standard Terms (which deals with changes to rates) will not apply to the fixed Meridian charges payable by you.
  2. Our Fixed Energy Plan applies only to the electricity you purchase from us. It does not apply to export electricity that we purchase from you unless you agreed to an export Fixed Energy Plan before 26 February 2013 (in which case they apply until the Expiry Date of that plan).
  3. The charges applicable to your Fixed Energy Plan are set out in our Offer. Subject to paragraphs 4, 5 and 6 below, only the rates set out under the "Meridian charges" section in our Offer are fixed. The other charges contained in our Offer, including the "Network charges" and the "Electricity Authority Levy Charge", are not fixed and may be changed during the term of the Plan, provided we have advised you of that change in accordance with our Standard Terms.
  4. If the amount of Goods and Services Tax ("GST") that applies to your rates changes during the term of the Plan, we may change the quoted rates to reflect that change to GST, provided we have advised you of that change in accordance with our Standard Terms.
  5. Meridian may recover any additional governmental or regulatory charges that it incurs during the term of the Plan and which are not otherwise provided for in paragraphs 3 and 4 above, provided we have advised you of the change in accordance with our Standard Terms.
  6. If, for any reason, the information that Meridian has relied on to set the charges for you under this Plan is incorrect (for example, if the meter set-up referred to on your previous retailer's bill differed to your actual set-up), Meridian may adjust your charges, as Meridian considers necessary.
  7. If you are entitled to a discount it will be shown on your invoice. 
  8. Start Date: The Plan will start on the Start Date. "Start Date" means the date outlined in our Offer to you.
  9. Expiry Date: The Plan will expire on the Expiry Date, unless it terminates at an earlier date in accordance with these terms and conditions. "Expiry Date" means the date outlined in our Offer to you.
  10. Meridian will endeavour to offer you the option of either moving on to a variable pricing plan or accepting the terms and conditions of a new Fixed Energy Plan (“New Fixed Energy Plan”), prior to and with effect from the Expiry Date ("New Offer").
  11. You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you fail to advise us of which option you accept by the date set out in the New Offer, you will be deemed to have accepted the terms and conditions of the New Fixed Energy Plan.
  12. If we have not made you a New Offer prior to the Expiry Date, we agree to continue to supply electricity to you under the terms and conditions of this Plan and paragraph 11 will only apply from the date at which we contact you with a New Offer.
  13. Relocation: Meridian's Fixed Energy rates differ between Network regions and meter configurations, and are not available in some Network regions and/or with some meter configurations. This means that if you move premises before the Expiry Date the following will apply:
    a) if Meridian makes a Fixed Energy plan available at your new location, you may remain on the Plan, however the rates that will apply will be the rates applicable at that new location, as at the Start Date of the Plan. You will be charged at the rates applicable to your new location from the date that Meridian is recorded on the Registry as the retailer of the Installation Control Point(s) ("ICP(s)") located at your new premises ("Transfer Date").
    b) if Meridian does not make a Fixed Energy plan available at your new location, then before you relocate you must either:
    • accept and agree to a new plan, in which case the Plan will terminate on the Transfer Date and your new plan will apply to electricity we supply to your new premises after that date; or
    • switch to a different electricity retailer, in which case the Plan will terminate on the date your new electricity retailer is recorded on the Registry as the retailer at the ICP(s) located at your new premises and Exit Fees will apply in accordance with paragraph 14 below (unless paragraph 15 applies).
  14. Termination: The Plan will terminate if:
    a) you terminate the Plan by notifying us by calling 0800 496 777 or emailing service@meridianenergy.co.nz, in which case the Plan will cease to apply:
  • if you switch to another electricity retailer, on the date that your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or
  • if you remain with Meridian but switch to another plan, from the date you accept and agree to the terms and conditions of the new plan.

    b) you move premises as described in paragraph 13 above and do not remain on the Plan. In these circumstances the Plan will cease to apply on the date determined in accordance with paragraph 13;
    c) you advise another electricity retailer that you wish to switch your electricity supply. In these circumstances the Plan will cease to apply on the date your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or
    d) the lines company's price category for your ICP(s) changes (which means that the basis on which we have set your energy price has changed), or the capacity or metering configuration of the Serviced ICP(s) changes, and Meridian determines, at its sole discretion, that it no longer wishes to make the Plan available to those ICPs. In these circumstances Meridian will give you at least 30 days' written notice of the date on which the Plan will cease to apply and will advise you of the alternative plans and rates available to you after that date.

15. These terms and conditions apply to all new Fixed Energy Plans that start on or after 3 August 2016. They replace any previous agreement(s) we have with you.

Deferred Capacity Charge Plan

1. Other terms and conditions: The terms and conditions of the Deferred Capacity Charge Plan (“DCC Plan”) are additional to, and should be read in conjunction with, Meridian’s Standard Terms and Conditions for the Supply of Electricity, Meridian’s Fixed Energy Plan terms and conditions and any other terms and conditions agreed with Meridian. In the event of inconsistency between the DCC Plan terms and conditions and our Standard Terms and Conditions, the Standard Terms and Conditions shall prevail.

2. Eligibility Criteria: To be eligible for the DCC Plan you must be:

  • on a Meridian fixed energy plan;
  • on a Meridian fixed energy plan;
  • an Ashburton Trading Society, trading as Ruralco (“ATS”) account holder and must pay your Meridian invoices through your ATS Account as approved by ATS from time to time (“ATS Meridian Account Holder”); and
  • on an eligible Electricity Ashburton pricing code.

3. Cancellation of DCC Plan: Once you have signed up to the DCC Plan, it will continue to apply until the expiry or termination of your fixed energy plan, or until the termination of the DCC Plan in accordance with clause 8 below. When the DCC Plan terminates in accordance with clause 8, clauses 9 - 10 will apply.

4. ATS as billing agent: You acknowledge that as an ATS Meridian Account Holder, ATS has been appointed as Meridian’s billing agent in relation to all amounts due by you to us. Meridian may revoke ATS’s appointment as its billing agent and instruct you to pay Meridian directly.

5. Capacity Charges: Your network company, Electricity Ashburton, charges capacity charges (“Capacity Charges”) throughout the year. Under this DCC Plan, Meridian will defer payment of your Capacity Charges during the period of 1 May, until 31 August ("DCC Period”) in accordance with these terms. The standard billing period runs from 1 September, until 30 April (“Summer Period”).

6. DCC Period: During the DCC Period, Meridian will defer the payment of Capacity Charges incurred during that DCC Period and your Meridian invoice will not include a Capacity Charge amount. However, you will still accrue Capacity Charges during the DCC Period and be liable to pay such charges in accordance with clauses 7, 9 and 10 below. Subject to clauses 9 and 10, the Capacity Charges incurred during the DCC Period will not become due and payable to Meridian until the Summer Period.

7. Summer Period: During the Summer Period, your invoice will include a Capacity Charge component, and this component will be higher for the whole Summer Period (when compared to a standard plan that does not defer Capacity Charges), to account for the Capacity Charges deferred during the DCC Period.

8. Termination: The DCC Plan will terminate if:

  • You switch your account from Meridian to another electricity retailer;
  • You switch one or more of your sites from Meridian to another electricity retailer;
  • You cease to meet the eligibility criteria in clause 2;
  • ATS instructs Meridian to cease electricity transactions through your ATS account; ore. In Meridian or Ashburton Trading Society’s reasonable opinion either believe that you are unlikely to be able to pay your current and/or future Meridian invoices.  We will provide you with reasons in writing if this occurs.

    If the DCC Plan is terminated, Meridian may terminate your fixed energy plan, and you must either accept and agree to a new plan or switch to a different electricity retailer.

9. Wash up amount: On 31 March each year, or if the DCC Plan is terminated, Meridian will calculate a wash-up amount reconciling the amount of the Capacity Charges network component paid on the DCC Plan with the amount that would have been paid if you were on a standard plan without deferred Capacity Charges (“Standard Plan”). If, after this calculation, Meridian determines that you have paid:

  • less than you would have on a Standard Plan, your next invoice will include a charge for this amount; or
  • less than you would have on a Standard Plan, your next invoice will include a charge for this amount; or
  • more than you would have on a Standard Plan, Meridian will credit an amount equal to that amount on your next invoice.

10. If this DCC Plan is terminated in accordance with clause 8 above, or in accordance with any other terms agreed between you and Meridian, Meridian will calculate the wash-up amount in accordance with clause 9 and this amount, and any other unpaid amounts, will become immediately due and payable to Meridian.  As soon as practicable after termination of the DCC Plan, you will receive a Meridian invoice relating to all due amounts, including any wash up amount.  If on termination Meridian owes you an amount, this will be credited to your account.

11. Cancellation of DCC Plan: Meridian reserves the right at any time to cancel the DCC Plan and not offer it in future years.  Meridian will give you one month’s written notice (which may be via letter or email) of such cancellation. As soon as practicable after Meridian’s cancellation, you will receive your Meridian invoice relating to all amounts incurred prior to cancellation. 

Fixed Rate Plan (FRP) Terms and Conditions

These terms and conditions apply to all new fixed rate plans that start on or after 14 February 2022

  1. Any terms and conditions set out in any offer to you ("Offer") form part of Meridian's Fixed Rate Plan ("Plan") terms and conditions. The terms and conditions of the Plan are additional to, and should be read in conjunction with, our Standard Terms and Conditions for the Supply of Electricity ("Standard Terms"). In the event of inconsistency between the Plan terms and conditions and our Standard Terms, the Standard Terms shall prevail, except that the first sentence of clause 12.6 of our Standard Terms (which deals with changes to rates) will not apply to the Fixed Rates payable by you.
  2. Our Fixed Rate Plan applies only to the electricity you purchase from us. It does not apply to export electricity that we purchase from you unless you signed up to an export Fixed Rate Plan before 26 February 2013 (in which case it applies until the Expiry Date of that plan).
  3. The charges applicable to your Plan are set out in our Offer. Subject to paragraph 4, 5 and 6 below, the rates set out under the "Fixed Rate" section in our Offer are fixed during the term of the Plan. The Electricity Authority Levy charge set out in our Offer is not fixed and may be changed during the term of the Plan, provided we have advised you of that change in accordance with our Standard Terms.
  4. If the amount of Goods and Services Tax ("GST") that applies to your rates changes during the term of the Plan, we may change the quoted rates to reflect that change to GST, provided we have advised you of that change in accordance with our Standard Terms.
  5. Meridian may recover any additional governmental or regulatory charges that it incurs during the term of the Plan and which are not otherwise provided for in paragraphs 3 and 4 above, provided we have advised you of the change in accordance with our Standard Terms.
  6. If, for any reason, the information that Meridian has relied on to set the charges for you under this Plan is incorrect (for example, if the meter set-up referred to on your previous retailer's bill differed to your actual set-up), Meridian may adjust your charges, as Meridian considers necessary.
  7. If you are entitled to a discount it will be shown on your invoice.
  8. Start Date: The Plan will start on the Start Date. "Start Date" means the date outlined in our Offer to you.
  9. Expiry Date: The Plan will expire on the Expiry Date, unless it terminates at an earlier date in accordance with these terms and conditions. "Expiry Date" means the date outlined in our Offer to you.
  10. Meridian will endeavour to offer you the option of either moving on to a variable pricing plan or accepting the terms and conditions of a new Fixed Rate Plan (“New Fixed Rate Plan”), prior to and with effect from the Expiry Date ("New Offer").
  11. You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you fail to advise us of which option you accept by the date set out in the New Offer, you will be deemed to have accepted the terms and conditions of the New Fixed Rate Plan.
  12. If we have not made you a New Offer prior to the Expiry Date, we agree to continue to supply electricity to you under the terms and conditions of this Plan and paragraph 11 will only apply from the date at which we contact you with a New Offer.
  13. Relocation: Meridian's Fixed Rates differ between Network regions and meter configurations, and are not available in some Network regions and/or with some meter configurations. This means that if you move premises before the Expiry Date the following will apply:

a) if Meridian makes a Fixed Rate plan available at your new location, you may remain on the Plan, however the rates that will apply will be the rates applicable at that new location, as at the Start Date of the Plan. You will be charged at the rates applicable to your new location from the date that Meridian is recorded on the Registry as the retailer of the Installation Control Point(s) ("ICP(s)") located at your new premises ("Transfer Date").

b) if Meridian does not make a Fixed Rate plan available at your new location, then before you relocate you must either:

  • accept and agree to a new plan, in which case the Plan will terminate on the Transfer Date and your new plan will apply to electricity we supply to your new premises after that date; or
  • switch to a different electricity retailer, in which case the Plan will terminate on the date your new electricity retailer is recorded on the Registry as the retailer at the ICP(s) located at your new premises.

14. Termination: The Plan will terminate if:

a) you terminate the Plan by us by calling 0800 496 496 or emailing service@meridianenergy.co.nz, in which case the Plan will cease to apply:

  • if you switch to another electricity retailer, on the date that your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or
  • if you remain with Meridian but switch to another plan, from the date you accept and agree to the terms and conditions of the new plan.

b) you move premises as described in paragraph 13 above and do not remain on the Plan. In these circumstances the Plan will cease to apply on the date determined in accordance with paragraph 13;

c) you advise another electricity retailer that you wish to switch your electricity supply. In these circumstances the Plan will cease to apply on the date your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or

d) the lines company introduces a new network charge applicable to your ICP(s) or the lines company's price category for your ICP(s) changes (which means that the basis on which we have set your energy price and/or other charges has changed), or the capacity or metering configuration of the Serviced ICP(s) changes, and Meridian determines, at its sole discretion, that it no longer wishes to make the Plan available to those ICPs. In these circumstances Meridian will give you at least 30 days' written notice of the date on which the Plan will cease to apply and will advise you of the alternative plans and rates available to you after that date.

15. These terms and conditions apply to all new Fixed Rate Plans that start on or after 14 February 2022. They replace any previous agreement(s) we have with you.

Exit Fee terms and conditions

These terms and conditions apply to all new and existing customers who join or switch to a Super Saver Fixed Energy Plan on or after 17 May 2019

1. These terms and conditions form part of Meridian's Fixed Energy Plan ("Fixed Energy Plan") terms and conditions. Any terms and conditions set out in any offer to you ("Offer") form part of the Fixed Energy Plan terms and conditions.

2. Early Termination: Subject to clauses 3 and 4, if you terminate your Fixed Energy Plan or you close any individual Installation Control Point serviced under the Fixed Energy Plan ("Serviced ICP”) before the expiry date outlined in our Offer to you (“Expiry Date”), Meridian will charge you the greater of:

 a. an exit fee of $300 per ICP ("Exit fee"), for each Serviced ICP; or

 b. if you received a credit, an amount equal to the value of the credit.

Exceptions to obligation to pay Exit Fee:

3. You will not be charged an Exit Fee if:

 a. you terminate the Fixed Energy Plan within 5 days of the start date outlined in our Offer to you;

 b. you terminate the Fixed Energy Plan within 30 days of the Expiry Date;

 c. you terminate the Fixed Energy Plan because we change the rate you are on because you no longer meet our criteria for that rate and clause 2.2 of our Standard Terms does not apply (see clause 12.5 of the Standard Terms);

 d. we change our Standard Terms and you are disadvantaged by that change (see clause 20.7 of the Standard Terms) and you terminate your Fixed Energy Plan and switch to a different electricity retailer within 30 days of our change and tell us that your decision to do so was because of our change; or

 e. we breach a material term of our Standard Terms or persistently breach our Standard Terms, and you terminate your Fixed Energy Plan and switch to a different electricity retailer within 30 days of our breach and tell us that your decision to do so was because of our breach.

4. In accordance with the Fixed Energy Plan terms and conditions, Meridian will endeavour to offer you the option of either moving on to a variable pricing plan or accepting the terms and conditions of a new Fixed Energy Plan (“New Fixed Energy Plan”), prior to and with effect from the Expiry Date ("New Offer"). You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you fail to advise us of which option you accept by the date set out in the New Offer you will:

 a. be deemed to have accepted the terms and conditions of the New Fixed Energy Plan; and

 b. not be charged an Exit Fee if you terminate the New Fixed Energy Plan before the expiry date of the New Fixed Energy Plan.

 

Offers and competitions

Dairy Women's Network Giveaway - February 2022

1. The competition is open to all 2022 Dairy Women’s Network (DWN) members that meets the eligibility criteria set out below and enter via the online join form using the link on the Dairy Women’s Network Quarterly Focus: February 2022 email sent by DWN.

The Prize:
2. There is one prize which includes:

  • 1 pair of R.M. Williams boots up to the value of $650 RRP
  • $500 voucher for either Swanndri or Stoney Creek
  • $250 Meridian account credit
  • 1 block of Whittaker’s chocolate and
  • 1 pair of Meridian socks

3. If any part of the prize is unavailable, Meridian may reserve the right to substitute the prize (or that part of prize) with a prize which Meridian considers to be of equal value and/or specification.

Eligibility:
4. You are eligible to enter the competition once.
5. Entry needs to be completed via the online form via the DWN Quarterly Focus: February 2022 email. No other forms of entry will be considered.
6. By entering this competition, you agree to these terms and conditions.

The draw:
7. One winner will be randomly selected from the entries received via the online form between Thursday, 10 February and midnight Monday, 28 February 2022. The winner will be notified on or before Thursday 3 March 2022.
8. Meridian will attempt to contact the winner by email and/or phone within 48 hours of the prize be drawn. If contact is not made by the winner within 5 business days, the prize will be deemed to have been forfeited and a redraw will take place.
9. Winners must be or become a Meridian customer. However, winners can transfer the entire or part of the prize to a Meridian customer.
10. Meridian and the judge’s decision is final, and no correspondence will be entered into.
11. The prize cannot be exchanged for cash.
12. Meridian reserves the right to use the prize winner’s name and photographs/video footage for publicity purposes without payment or other compensation.
13. Employees and contractors of Meridian and their immediate families are not eligible to enter the prize draw.
14. Employees of Meridian, their agents and immediate family members are not eligible to enter the prize draw.
15. Meridian, its employees and agents, will not be liable for any loss or damage whatsoever which is suffered except for any liability which cannot be excluded by law.
16. Meridian reserves the right to extend, cancel or amend the offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
17. When collecting personal information Meridian complies with the Privacy Act 2020. By entering this competition, you agree that we can use your personal information for the purposes of conducting this competition and also to provide you with promotional material about our products and services. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity (which is available here). You have the right to correct any information we have collected about you. If you have any privacy queries you can contact us here.

Welcome/Join Credit – Rural Partner

New Meridian Rural Partner customers only

  1. Join Meridian and, subject to these terms and conditions, receive a credit of an amount to be determined by Meridian to be applied to your account (inc GST) ("Credit").
  2. The Credit is only available to new Meridian customers and is not available in conjunction with any other Meridian offer or pricing plan, unless Meridian agrees otherwise at its discretion.
  3. In order to be eligible for this offer, you must meet the following criteria:
    1. you must be a residential or business consumer as listed on the national electricity registry;
    2. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian's Standard Terms and Conditions for the Supply of Electricity for more information); and
    3. you must be a current registered member of Meridian rural supply partners – Ruralco, Farmlands, PGG Wrightson or Farmsource, and pay through the rural supply partner.
  4. On becoming a customer, you will be subject to Meridian's Standard Terms and Conditions for the Supply of Electricity, the “Rural Partner” offer Terms and Conditions and the Fixed Energy Plan Terms and Conditions or the Fixed Rate Plan Terms and Conditions (as applicable).
  5. If you choose our fixed plans (including Everyday Economy, Smart Value and Super Saver Plan) we will charge your final bill with an amount equal to the value of this credit if you cease to be a Meridian customer before the expiry date of your fixed plan. If you close any of your individual sites or switch any to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit you received for the particular site/s.
  6. If you choose our variable pricing plan (Simple Flexi Plan) we will charge your final bill with an amount equal to the value of this credit if you cease to be a Meridian customer within 12 months of joining on the variable pricing plan. If you close any of your individual sites or switch any to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit you received for the particular site/s.
  7. The offer is not transferrable, refundable or redeemable for cash.
  8. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
  9. Nothing in these terms is intended to exclude, restrict or modify a consumer's right under the Consumer Guarantees Act 1993.
  10. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.
  11. These terms are governed by and are to be construed in accordance with New Zealand law.

Competition: Win a 2017 UBCO 2x2 Electric Farm Bike

Switch to Meridian through Farm Source by 31 March.

  1. The prize draw is open to all Farm Source shareholders who join Meridian through Farm Source in the period 1 March to 30 March 2022 (Eligible Entrant). 
  2. The Prize is a 2017 Ubco 2x2 Electric Farm Bike (original value $6,999 RRP) (the Prize). 
  3. Each Eligible Entrant will receive one entry into the prize draw only.
  4. The winning entry will be drawn on Friday 15 April 2022 (Draw).
  5. Meridian will attempt to contact the winner by telephone, email and/or letter. If contact is not made within 21 days of the prize draw, they will be deemed to have forfeited their prize and a redraw will take place (Redraw).
  6. The bike will be delivered to the winner’s address as shown on their Meridian account.
  7. The Prize is awarded in its current state. Meridian is not responsible for any visible or hidden defects in the product nor for any damage suffered during delivery of the Prize or arising from the winner’s use of the Prize.
  8. Meridian makes no representations or warranties regarding the Prize.
  9. The Prize is not transferable and cannot be exchanged for cash.
  10. The Draw and any Redraw are final and no correspondence will be entered into.
  11. Meridian reserves the right to use the winner’s names and photographs for publicity purposes.
  12. Employees of Meridian and their immediate families are not eligible to enter.
  13. Meridian, its employees and agents will not be liable for any loss or damage whatsoever which is suffered except for any liability which cannot be excluded by law.
    Meridian reserves the right to extend, cancel or amend the offer at any time without notice to you.
  14. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
  15. When collecting personal information Meridian complies with the Privacy Act 2020.

PGG Wrightson Moving campaign competition 2022

Win one of 5 x $20,000 Max Rewards Points. Must be a Max Rewards member
  1. The prize draw is open to all PGGW Shareholder dairy farmers who join Meridian, or move to a new farm and retain Meridian as their electricity supplier, from 1 April and 30 June 2022.
  2. The Prize: One of Five x $20,000 Max Rewards Points
  3. Eligible entrants will receive one entry into the prize draw only.
  4. Five entries will be drawn on or before Friday 8 July 2022 and each winner will receive one $20,000 Max rewards points on their account. Max Rewards Points terms and conditions apply.
  5. Meridian will attempt to contact the winners by telephone, email and/or letter. If contact is not made within 21 days of the prize draw, he/she will be deemed to have forfeited their prize and a redraw will take place.
  6. Prizes are not transferable and cannot be exchanged for cash.
  7. The judge’s decision is final and no correspondence will be entered into.
  8. Meridian reserves the right to use the prize winners’ names and photographs for publicity purposes.
  9. Employees of Meridian and PGGW and their immediate families are not eligible to enter the prize draw.
  10. Meridian and PGGW employees and agents will not be liable for any loss or damage whatsoever which is suffered except for any liability which cannot be excluded by law.
    Meridian reserves the right to extend, cancel or amend the offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
  11. When collecting personal information Meridian complies with the Privacy Act 1993. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

  

Moving Day offer 2022

For dairy farmers only. Applies to dairy farmer customers who sign up prior to 14 April 2022.
  1. This offer is available to dairy farmers who join Meridian, or move to a new farm and retain Meridian as their electricity supplier, between 1 April and 30 June 2022 (promotional period).
  2. There are two offers available.
    1. Dairy farmers who have a dairy shed or irrigation pump will receive a $400 account credit for each of the dairy shed and/or irrigator Meter/ICP connected to Meridian. All other Meter’s/ICPs on connected to Meridian will receive a $200 credit per Meter/ICP.
    2. Dairy farmers who do not have a dairy shed will receive a $200 account credit for each Meter/ICP connected to Meridian.
  3. In order to be eligible for this offer you must meet the following criteria:
    1. you must join/or move your electricity with Meridian during the promotional period;
    2. you must be a dairy farmer; 
    3. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian's Standard Terms and Conditions for the Supply of Electricity for more information). 
  4. The account credits will be applied to your first Meridian bill for the relevant ICPs after you join or move.
  5. The offer is not transferrable, refundable or redeemable for cash.
  6. This offer expires 30 June 2022.
  7. If you choose one of our fixed plans we will charge your final bill with an amount equal to the value of the credit if you cease to be a Meridian customer before the expiry date of your fixed plan. If you close the dairy shed or switch it to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit.
  8. If you choose our variable pricing plan or Simple Flexi Plan we will charge your final bill with an amount equal to the value of this credit if you cease to be a Meridian customer within 12 months of joining on the variable pricing plan. If you close the dairy shed or switch it to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit.
  9. Meridian reserves the right to amend the terms of, extend, or cancel, this offer at any time.
  10. This offer cannot be used in conjunction with any other offer.11. When collecting personal information Meridian complies with the Privacy Act 1993. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy queries you can contact us.

Mooving Campaign 2022 - Dairy Farmers only

Offer: Mooving farm credit (applying to dairy farmer customers that sign up, or move premises, on or after 14 April 2022)
  1. The offers described in paragraph 2 are available to dairy farmers who join Meridian, or move to a new farm and retain Meridian as their electricity supplier, between 1 April 2022 and 30 June 2022 (promotional period).
  2. There are two offers available.
    1. Dairy farmers who have a dairy shed or irrigation pump will receive a $400 account credit for each of the dairy shed and/or irrigation pump Meter/ICP connected to Meridian. All other Meters/ICPs connected to Meridian will receive a $200 credit per Meter/ICP.
    2. Dairy farmers who do not have a dairy shed will receive a $200 account credit for each Meter/ICP connected to Meridian.
  3. In order to be eligible for this offer you must meet the following criteria:
    1. you must join Meridian during the promotional period, or move premises within the promotional period and remain a Meridian customer;
    2. you must be a dairy farmer; 
    3. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian's Standard Terms and Conditions for the Supply of Electricity for more information). 
  4. The account credits include GST and will be applied to your first Meridian bill for the relevant ICP after you join or move.
  5. The offer is not transferrable, refundable or redeemable for cash.
  6. This offer expires on 30 June 2022.
  7. If you choose one of our fixed plans we will charge your final bill with an amount equal to the value of the credit you have received if you cease to be a Meridian customer before the expiry date of your fixed plan. If you close any of your connections (i.e. Meters/ICPs), or switch any of them to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit relating to that connection.
  8. If you choose our variable pricing plan or Simple Flexi Plan we will charge your final bill with an amount equal to the value of the credit you have received if you cease to be a Meridian customer within 12 months of joining on the variable pricing plan. If you close any of your connections (i.e. Meters/ICPs), or switch any of them to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit relating to that connection.
  9. Meridian reserves the right to amend the terms of, extend, or cancel, this offer at any time.
  10. This offer cannot be used in conjunction with any other offer, unless Meridian agrees otherwise at its discretion.
  11. When collecting personal information Meridian complies with the Privacy Act 2021. Our privacy terms are currently contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.
  12. These terms are governed by and are to be construed in accordance with New Zealand law.

Ruralco Brooklyn Block 2022

Ruralco Instore Days competition

Promotion: 

(1) Meridian Golden Ticket – register and get a Brooklyn Block of chocolate and a chance to win an account credit; and

(2) Prize Draw – a chance to win an account credit.

1.  The promotion is open to all persons that attend the Ruralco Instore Days between 7 and 8 July 2022 and register using the registration form (“Entrant")

2.  The prizes:

a) for the Golden Ticket promotion: $50, $100 or $200 Meridian credit vouchers; and

b) for the prize draw promotion: $400 Meridian credit voucher

Golden Ticket

3.  Entrants will receive only one Brooklyn Block of chocolate that may contain a Golden Ticket for an account credit for a specified amount.

4.  If an Entrant receives a Brooklyn Block of chocolate that contains a Golden Ticket and:

a) the Entrant is an existing Meridian customer, they may request the credit to be loaded onto their account by Meridian staff at the Ruralco Instore Days or call 0800 496 444 before 31 December 2022; or

b) the Entrant is not an existing Meridian customer, they may register to become a Meridian customer and request the credit to be loaded onto their new account by Meridian staff at the Ruralco Instore Days before 31 December 2022.

Prize draw

5.  Entrants will only receive one entry into the draw.

6.  Meridian will draw one winner from Entrants, at random, on Thursday 14 July 2022. The Entrants drawn on this day shall be the winner of the prize draw (“Winner”). Meridian will contact the Winner by phone or email within 7 days of the draw. If the Winner does not reply to, or otherwise contact, Meridian within 21 days of being contacted, they will be deemed to have forfeited their prize and a redraw will take place.

7.  If the Winner is a Meridian customer, or if they are not a Meridian customer but they register to become a Meridian customer, the Winner may request the credit to be loaded onto their account by Meridian staff at Ruralco Instore Days or call 0800 496 444 before 31 December 2022.

8.  Subject to clause 6, the Winner drawn from Entrants will be final and no correspondence will be entered into with any Entrants.

General

9.  Prizes cannot be exchanged for cash.

10. Meridian reserves the right to use the prize winners’ names and photographs for publicity purposes.

11. Employees of Meridian and their immediate families are not eligible to enter the prize draw.

12. Meridian, its employees and agents will not be liable for any loss or damage whatsoever which is suffered except for any liability which cannot be excluded by law.

13. Meridian reserves the right to extend, cancel or amend the promotion at any time without notice to you. Meridian may also vary this promotion at any time by posting revised terms and conditions on our website.

14. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Privacy Policy. If you have any privacy queries you can contact us here 

“Rural Partner” Offer

Meridian works closely with the country's top rural supply companies to offer electricity pricing, services and terms tailored for their members. As a member, you'll receive a special discount with your pricing if applicable and pay your electricity bills through your rural supply company.

  1. Customers must be a current registered member of Meridian rural supply partners – Ruralco, Farmlands, PGG Wrightson or Farmsource, and pay through the rural supply partner.
  2. The Rural Partner customer is entitled to a discount as set out in the relevant agreement between Meridian and its Rural Supply Partner.
  3. Meridian encourages the use of electronic means for bill delivery therefore Electricity bills will be delivered by email only (PDF).
  4. The following sets out the General Terms and Conditions associated with the acceptance and use of the “Rural Partner” offer.
  5. These terms and conditions apply in addition to, and should be read together with, Meridian’s existing Standard Terms and Conditions for the Supply of Electricity and Meridian’s Fixed Energy Plan Terms and Conditions or Fixed Rate Plan Terms and Conditions (as applicable).
  6. In choosing the “Rural Partner” offer the customer agrees to behave in accordance with the rules for the offer (specifically payment via supply partner).
  7. Meridian reserves the right to review customer adherence to chosen offer rules and apply fees and/or remove discount where necessary.
  8. Electronic communications – Meridian will undertake reasonable endeavours to deliver all communications electronically where this is a selected feature of an offer. Meridian reserves the right to support or substitute electronic communications with paper options where it deems necessary.
  9. When a customer selects to receive their bill by email (PDF), the customer undertakes to keep Meridian updated with a valid email address.
  10. Any reward offered as part of the “Rural Partner” offer is not redeemable for cash and cannot be exchanged or transferred and only one reward will be provided per site.
  11. Rural Partner Customers are not eligible for any reward if moving from one rural supply partner to another. 

UBCO 10% Meridian customer discount terms and conditions

    

  • Meridian is making available to all Meridian customers with a current electricity account, a 10% discount on any new UBCO 2x2 electric bike purchased after 23 July 2018.
  • The discount applies to the purchase of a new UBCO 2x2 electric bike and is not valid on any other UBCO items or in conjunction with any other offer or any UBCO promotion. For the avoidance of doubt, if UBCO are running another offer on the UBCO products that offer will apply over this one. 
  • The discount is off the manufacturers full recommended retail price (RRP) of the product in New Zealand. No other discounts will apply.
  • Customers can access the discount by presenting their Meridian bill at one of UBCO's selected dealers. 
  • All customers are deemed to have accepted the offer by presenting their bill to a selected dealer to receive the discount.
  • UBCO's standard terms and conditions apply for all purchases made.
  • Meridian, its employees and agents will not be liable for any loss or damage whatsoever which is suffered except for any liability which cannot be excluded by law.
  • Meridian reserves the right to extend, cancel or amend the offer at any time. Meridian is not responsible for any third party acts or omissions.
  • hen collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Deferred Winter Payment terms and conditions

 

  1. Other terms and conditions: The terms and conditions of the Deferred Winter Payment Plan (“DWP Plan”) are additional to, and should be read in conjunction with, Meridian’s Standard Terms and Conditions for the Supply of Electricity and any other terms and conditions agreed with Meridian. In the event of inconsistency between the DWP Plan terms and conditions and our Standard Terms and Conditions, the Standard Terms and Conditions shall prevail.
  2. Eligibility: To be eligible for the DWP Plan, you must be an NZ FARM SOURCE Account Holder and you must pay your Meridian invoices through your NZ FARM SOURCE Account as approved by NZ FARM SOURCE from time to time (“NZ FARM SOURCE Meridian Account Holders”) and be a Fonterra Supplier.
  3. NZ FARM SOURCE as billing agent: You acknowledge that as an NZ FARM SOURCE Meridian Account Holder, NZ FARM SOURCE has been appointed as Meridian’s billing agent in relation to amounts due by you to us (“Due Amounts” – see clause 4 below).
  4. Due Amounts: Due Amounts means the total of all electricity charges, network charges and any other charges in any billing period owed by you to us, minus any distributed generation payments or customer refunds or any other amounts owed by us to you. The DWP Plan applies to all Due Amounts.
  5. Billing during standard period: Except for during the DWP Period:
    • you will receive an invoice from us on or around the 15th of each month relating to Due Amounts in the previous billing period (“Meridian Invoice”) this must be paid to NZ Farm Source by the 20th day of the following month.
  6. Billing during DWP Period:
    • The Deferred Winter Payment period runs from June to September (“DWP Period”).
    • During the DWP Period, you will receive an Information Only Invoice stating that the amount outlined on the Information Only Invoice is not payable to NZ FARM SOURCE until the completion of DWP Period which is on or before 20 November of that year.
    • Subclauses above are subject at all times to clauses 8 and 9 below.
  7. All accounts: If you hold more than one account with Meridian, these DWP Plan terms and conditions apply individually to each separate parent account structure so you must sign up each parent account individually. The DWP Plan applies to all electricity connections (ICPs) you may have with us under the same parent account.
  8. Cancellation OF DWP: Once you have signed up to the DWP Plan, it will apply every year until you notify Meridian that you no longer wish to be on the DWP Plan or Meridian’s agreement with NZ FARM SOURCE ends subject to clause 11. Once you cancel your DWP Plan, DWP will no longer apply and NZ FARM SOURCE will continue to act as our billing agent. You will then be billed in accordance with the standard billing arrangement set out in clause 5.
  9. Switching from Meridian and/or NZ FARM SOURCE:
    • a. Full switch away from Meridian: If you switch your account from Meridian to another electricity retailer during the DWP Period, subject to subclause (e) below NZ FARM SOURCE will continue to act as our billing agent in relation to the part of the DWP Period that you were a Meridian customer. As soon as practicable after you switch, you will receive your Meridian Invoice relating to all Due Amounts incurred by that parent account prior to your switch. You must pay your Meridian Invoice by the due date stated on the Invoice.
    • b. Partial switch away from Meridian: If you switch one or more electricity connections within an account from Meridian to another electricity retailer during a DWP Period but one or more electricity connections under that parent account remain with Meridian, you will not be invoiced for any Due Amounts relating to Due Amounts incurred at those electricity connections until the end of the DWP Period.
    • c. No longer an NZ FARM SOURCE Account Holder: If you cease to be an NZ FARM SOURCE Account Holder during the DWP Period, DWP will no longer apply and subject to subclause (e) below NZ FARM SOURCE will continue to act as our billing agent in relation to the part of the DWP Period that you were an NZ FARM SOURCE Account Holder We may agree that you pay your electricity account through another partner buying group of Meridian however any previous Due Amounts must be paid in full to NZ FARM SOURCE prior to your new buying group becoming our billing agent. Alternatively, we will invoice you directly for any future Due Amounts.
    • d. Customer changes in circumstances: If in Meridian or NZ FARM SOURCE’s reasonable opinion either believe that you are unlikely to be able to pay your current and/or future Meridian Invoices, then we may cancel your DWP Plan. We will provide you with reasons in writing if this occurs. As soon as practicable after this, you will receive your Meridian invoice relating to all Due Amounts incurred. You must pay your invoice by the due date stated on the Meridian Invoice.
    • e. Meridian may invoice directly: If any of the situations in subclauses (a), (c) or (d) occur, Meridian and NZ FARM SOURCE may agree that Meridian will invoice you directly for any Due Amounts incurred during the DWP Period.
  10. Signing up during a DWP Period: If you sign up to the DWP Plan during a DWP Period, Meridian does not guarantee that the DWP Plan will apply to any Due Amounts due in the month you sign up.
  11. Cancellation of Deferred Winter Payment: Meridian reserves the right at any time to cancel the DWP Plan and not offer it in future years. Meridian will give you at least one month’s written notice (which may be via letter or email) of such cancellation. Subject to clause 9(d), Meridian may not cancel your DWP Plan during the DWP Period. As soon as practicable after Meridian’s cancellation, you will receive your Meridian Invoice relating to all Due Amounts incurred prior to cancellation.
  12. NZ FARM SOURCE no longer billing agent: Meridian reserves the right, in accordance with its agreement with NZ FARM SOURCE, to rescind NZ FARM SOURCE’s appointment as our billing agent. If this happens we will notify you and will require that you make payment of all Due Amounts, including any amounts incurred during the DWP Period, on the date stated in our next invoice to you. We may continue to offer you the benefits of this DWP Plan. We will also invoice you directly for any future Due Amounts.
  13. Other offers: being on the DWP Plan may affect your ability to accept other offers from Meridian.