Level out your power bills with LevelPay
With LevelPay you know what to expect from your power bill, no matter the season.
Take the surprise out of your power payments
LevelPay enables you to spread your power payments evenly across the year. This makes it easier for you to budget for your power by knowing exactly how much you’ll be charged.
Instead of paying higher bills in winter and lower bills in summer, you pay the same amount each week, fortnight or month. So, the credit you build up in summer goes towards your higher winter bills.
You still pay for the power you use, but by levelling out the payments across the year it can make your winter, or summer, power bills easier to manage.
How does LevelPay work?
1. We look at how much power you’ve used in the past to estimate how much we think you’ll use in the next twelve months.
2. We take this estimated figure figure and divide it into equal payments that you can choose to pay weekly, fortnightly, or monthly.
3. Every three months we review your account to ensure that your payments are covering the power you’re using.
Why choose LevelPay?
Manage your high power bills
With LevelPay there are no surprise power bills because we’ve levelled out your payments into a monthly average.
Easy budgeting all year round
You pay the same amount every week, fortnight or month making budgeting easy as you always know how much you’ll be paying for power.
Never get behind on your payments
We track your power use throughout the year to ensure your regular payments are keeping up with the power you’re using. So, you’ll never end up with a big bill or getting behind on your payments.
Frequently asked questions for new LevelPay Customers
How does Meridian calculate what my LevelPay payments will be?
We look at how much power you’ve used in the past, as well as how much you might use in the future, and work out how much you’ll need to pay weekly, fortnightly or monthly. The longer you’ve been with us, the more accurate your amount will be.
Does being on LevelPay mean I can use as much power as I want and still pay a set amount?
No, with LevelPay you still pay for the power you use. If you use more power than expected, we will contact you to arrange an increase in your regular payments to ensure that your payments are covering your actual power use.
What happens if I use more or less power than anticipated?
We review your account every three months to check if your regular payments are on track to cover the power you’re using. If it needs to be increased or decreased, we’ll contact you by email to let you know and give you 10 days’ notice. By reviewing your account regularly, we make sure that you never end up getting a big bill at the end, so you don’t have to worry about getting behind on your payments.
I use less power in the summer than winter or vice versa. Is this factored in?
Yes, it is. We understand that during some months you will use less power compared to other months. For example, if you typically use less power in summer, this means your monthly payments during summer will be higher than your actual power usage. The excess money you pay in summer will act as credit to balance out the amount you pay in winter. This is because with LevelPay, the bills you pay in winter will be lower than the amount of energy you actually use.
How can I ensure that I don’t get behind on my bill?
We review your account every three months to check how you’re tracking and to see if your regular payments are on track to meet the power you’re using. If it needs to be increased or decreased, we’ll contact you by email to let you know and give you 10 days’ notice.
How can I track how much power I’m using?
If you have a smart meter you can check your usage anytime using the Meridian App to see if you’re using more power than you normally do for the time of the year. If you don’t have a smart meter and would like to discuss getting one get in touch.
How will I know if my payments need to be increased or decreased?
We review your account every three months to check if your regular payments are on track to cover the power you are using. If it needs to be increased or decreased, we’ll contact you by email to let you know and give you 10 days’ notice.
What happens if I miss a payment?
Any missed payments will need to be made up within 14 days to ensure you can stay on LevelPay. If you need to talk about your payments, please get in touch – we’re here to help.
Will I still get a power bill each month?
Yes, you will however you’ll continue to pay your regular LevelPay payment amount instead of the monthly total shown on your bill.
What happens if I decide to cancel my LevelPay?
We’ll change your account back to regular monthly billing. At which time you’ll be provided with a final LevelPay bill that will be due within 14 days. A payment arrangement may be possible if you need more time to pay the outstanding balance. If you want to leave LevelPay, please get in touch and we can organise this for you.
Frequently asked questions for existing LevelPay customers
Why are my regular payment amounts changing?
We review your account every three months to see how much power you use and to make sure you’re paying the right amount to cover your bills. Changes in power usage often happen if the circumstances at home change. This could be something like when people move in or out of your home or you change how you heat your house. It’s easy in the Meridian App to keep track of your usage and payments.
I see I’ve got credit showing, have I been overpaying?
It's normal to see that you have a credit in the summer months. This will be absorbed over the winter season when you use more power. We review your account every three months to see if the amount you are paying needs to be adjusted. If we see you have a large credit, we’ll work with you to either reduce the regular amount.
What happens if I miss a payment?
Any missed payments will need to be made up within 14 days to ensure you can remain on LevelPay. If you need to talk about your payments, please get in touch – we’re here to help.
I see an overdue balance on my bill. Do I need to pay this?
No, you don’t need to pay this. It's common to have an arrears balance in winter and a credit balance in summer, but this balances out across the next 12 months. However, if you cancel LevelPay or decide to leave Meridian, you’ll be provided a final LevelPay bill that will be due within 14 days. A payment arrangement may be possible if you need more time to pay the outstanding balance.