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LevelPay

Life’s full of surprises, but some things – like your power bill – are better when they’re predictable.

Take the surprise out of your power bill

While you can’t control everything, with LevelPay you can control your power bills. Levelpay takes the worries out of your bill by allowing you to pay a set amount when it suits you. You’ll know exactly what’s around the corner and those unexpectedly large bills will be a thing of the past.

LevelPay lets you even out your bill over an entire year. Instead of paying higher bills in winter and lower bills in summer, you’ll pay a set amount every time. You get to make sure it works for your budget, which means you choose when you pay. Whether it’s weekly, fortnightly or monthly if it suits you, it suits us. 

Why LevelPay?

  • Never forget to pay

    With automated payments set up, you never have to worry about accidentally missing a bill. It’s that easy!

  • Budgeting made easy

    LevelPay means you know how much you need to pay each time, so it’s easy to plan ahead.

  • Pay your way

    Choose what method you want to use for your payments, whether it be direct debit, credit or debit card or internet transfer. The choice is yours.

The nitty gritty

Once you’re set up with LevelPay, it’s all breezy from there. We calculate your payment amount based on your previous actual power use and a prediction of future use over a rolling 12-month period. This is reviewed regularly to make sure that your payments are covering the amount of power you’re using. If it looks like you need to pay more or less, we’ll be in touch.

Request LevelPay

FAQs

Who can go on LevelPay?

LevelPay is available for all residential customers with one property. It must be your primary residence. If you’re a business customer or have more than one property, please contact us to discuss your payment options. 

How does Meridian calculate what my LevelPay payments will be?

We look at how much power you’ve used in the past, as well as how much you might use in the future, and work out how much you’ll need to pay weekly, fortnightly or monthly. The longer you’ve been with us, the more accurate your amount will be. 

I’m new to Meridian so how will you calculate my amount?

We’ll ask you questions about how much power you used on average with your previous company. This information helps us work out the average for you to pay. We’ll keep an eye on your bills and let you know if your regular amount needs to increase or decrease. We recommend you keep an eye on your bills too. 

Why are my amounts changing?

We regularly review how much power you use and make sure you’re paying the right amount to cover your bills. Changes in power usage often happen if the circumstances at home change. This could be something like when people move in or out of your home or you change how you heat your house. You can also keep an eye on your payments and usage in the Meridian app.  

What if I want to leave LevelPay?

We’ll change your account to our standard monthly billing and payment cycle, where you’ll need to pay the full amount 14 days after you get your monthly invoice. If you want to leave LevelPay, please contact us and we can organise this for you. 

What if I’ve been overpaying?

We expect that you’ll have a credit in the summer months, but this will be absorbed over the winter season. We regularly keep an eye on your account and adjust the amount you’re paying but if you have a large credit, we’ll work with you to either reduce the regular amount you’re paying or, in some cases, we may be able to give you a refund and start fresh. 

What happens if I miss a payment?

Any missed payments will need to be made up within 14 days to ensure you can stay on LevelPay. If you need to talk about your payments, please get in touch – we’re here to help.  

Why is the amount I owe in credit?

Because LevelPay is worked out across the year, it’s expected that your account will be in credit over the summer when you use less power than in winter. This credit will be used to cover higher bills. 

What if I have overdue balance on my bill?

Don’t worry, you don’t need to pay this. It's common to have an arrears balance in winter and a credit balance in summer, but this balances out across the next 12 months. 

LevelPay

Introduction

The terms and conditions of the LevelPay Plan are additional to, and should be read in conjunction with, our  Standard Terms and Conditions for the Supply of Electricity. In the event of inconsistency between the LevelPay Terms and Conditions and our Standard Terms and Conditions, the Standard Terms and Conditions will prevail.

Eligibility 

In order to be eligible for LevelPay you must meet the following criteria: 

  • Be a residential customer and the premises you set up on LevelPay must be a residential property. 
  • Not have an overdue balance on your Meridian account (unless Meridian waives this requirement in its sole discretion). 

If you join LevelPay on or after 22 February 2021, you must have elected to receive all communications from Meridian via email. If you join LevelPay before 22 February 2021 and you receive postal communications, you may continue to receive your communications via post. However, if you then change to email communications, you must continue to receive your communications from Meridian via email to be eligible for LevelPay. 


LevelPay payments 

LevelPay payments can be paid by direct debit from your nominated bank account. You can also pay by credit/debit card if you have access to the Meridian app*. Please refer to our  Direct Debit Terms and Conditions or  Credit Card – recurring payment Terms and Conditions, which apply to your LevelPay payments.  

We set your LevelPay payment amount based on the information we have about your electricity usage. If circumstances arise where your usual electricity usage is likely to change, your LevelPay amount may need to be recalculated. If this is the case, please let us know. 

Each month you will receive your normal electricity bill. You are liable for all electricity charges billed to your account irrespective of whether your LevelPay payment covers the amount billed. 

You can choose to make LevelPay payments weekly, fortnightly or monthly. 

On the agreed payment date, we will deduct the agreed amount from your nominated bank account by direct debit or credit/debit card. 

You need to ensure that you have sufficient funds in your nominated bank account or debit/credit card to meet the LevelPay payments. If a payment is dishonoured you may at Meridian’s discretion, need to make up the payment within 14 days of the due date. 

If your payment is dishonoured, you may be removed from LevelPay and transferred to our standard monthly billing and payment cycle. You will be liable to pay any amounts owing. 

If you are on LevelPay and receive a network rebate, this may be refunded to you upon request, in accordance with our Standard Terms and Conditions. 

You are not permitted to cancel, skip or make additional payments. 


Review of LevelPay payments
 

We will review your LevelPay payment regularly to check whether the payment amount suitably covers your electricity usage, or whether it needs to increase or decrease. 

We reserve the right to change your payment amount. If a change needs to be made following a review, we will contact you to let you know at least 10 business days before the new payment amount is due to be deducted from your nominated bank account or credit/debit card. 

You are not entitled to decrease your LevelPay payment unless a review is carried out and we agree to the reduction or if one is recommended on the Meridian app*. 

If you adjust your payment via the Meridian app*, you agree to the new payment amount you’ve selected. 

Moving house 

If you move house, you can transfer your LevelPay arrangement to the new house, provided it is your primary residence. If you don’t have access to the Meridian app*, you need to contact Meridian to let us know that you’d like to continue to stay on LevelPay. 

Since your LevelPay payment amount will be based on the usage at your previous house you need to be aware that this could mean it’s not quite right for your new house and may need to be adjusted. We'll check this during our regular reviews and let you know if we need to change your payment amount. 

Cancellation of LevelPay 

If you no longer wish to be on LevelPay please contact us to request removal. You can cancel your LevelPay arrangement up to three business days before the next scheduled payment is due to be paid from your bank account or credit/debit card. Otherwise, cancellation will be effective immediately after the next payment date. 

If you cancel your LevelPay arrangement and have money owing on your account, you must pay this by the due date set out in your most recent invoice. 

If you cancel your LevelPay arrangement and you have a credit amount on your account, this will go towards future power bills. If we remove you from LevelPay due to dishonoured payments, you may have a three month stand down period before you are eligible for LevelPay again. 

*Not all customers have access to the Meridian app – we’re working on making this available for everyone. If you’re not sure, please give us a call on  0800 496 496.