Important information for Flick customers

From 22 July 2025, Flick Electric becomes part of the Meridian Energy whānau. We’re currently working hard in the background to match you with a plan that suits your situation. Once this has been confirmed you will receive an email from us with your new pricing and plan. In the meantime, you'll remain on your current rate with Flick. 

We’ll begin moving Flick customers over to Meridian from 22 July 2025. There are quite a few of you, so we’ll be doing this in stages to make sure everything goes smoothly. Before your power plan is switched to Meridian, we’ll send you an email with your new rates and the plan we’ve matched you to, so you’ll always be across what’s happening.

No, we are taking care of it all in the background. You'll receive an email in the coming weeks from Meridian letting you know what your new plan is. Once you’ve received this, you’ll also get a welcome email from Meridian letting you know your account has been switched over.

Yes, you can move to another retailer at any time.

You’ll get a welcome email from Meridian once your account has been transferred. This email will include your new account number. Until then, your power supply will remain with Flick. You don’t need to do anything, we’re handling the switch for you.

We’re taking the time to match you with a plan that best suits your needs. If you’re not happy with the plan that we have chosen for you once the switch to Meridian is complete, our team of energy experts is here to help. Just have your account number handy, it’ll be in your welcome email and we’ll work with you to find a better fit.

Your account will move no sooner than 12 business days after receiving your transition email. You’ll get a welcome email confirming the switch date and your new Meridian account number. 

You’ll receive a welcome email when your move to Meridian is complete. This will likely be within 12-25 working days of receiving your plan detail email.

Not at all. Your electricity supply will continue as usual during the transition.

Once your account transfers to Meridian, your Flick contract ends and Meridian’s terms and conditions will apply. You’ll receive at least 12 business days' notice before the change takes effect.

It’s likely because our records show you have more than one property or ICP with Flick. Each property is treated separately, so you’ll receive a separate email for each one. 

If you think this might be a mistake, please get in touch — we’ll be happy to check it out for you. 

We appreciate your proactiveness but for now there’s nothing you need to do, we are taking care of it all for you in the background and you will receive an email once your move is complete.

Your specific rates will be included in your welcome email from Meridian. If you’d like to change plans after receiving that, you’ll have the option to do so once your move is complete and you receive your welcome email from us.

You’ll receive 12cents/kWh for solar exported. The buy-back rate is variable during the term and subject to change with 30 days notice.

If you are GST registered, it may affect the amount we pay you for energy exports. Learn more.  

Yes. Once you receive your welcome email and account details from Meridian, you can choose to change plans here.

You’ll be able to make changes once you receive your welcome email from Meridian. Until then, your account is still being set up in our system, so hang tight — we’ll let you know as soon as everything’s ready. 

Our Simple Flexi Plan has no fixed-term contract. Your rates may change from time to time, but we’ll always give you 30 days’ notice. If you’d like to switch to a Fixed Energy Pricing Plan after the transfer takes place, contact us.

Terms, conditions and eligibility criteria apply.

You’ll move to the Simple Flexi Plan initially, but once your Meridian account is live, you can switch to a Fixed Energy Pricing at any time if preferred.

Yes. Meridian has a team specifically for business customers. You’ll get access once your account moves to Meridian.

Please contact Flick on 0800 435 425 (Monday – Friday, 9am-4:30pm).

Any credit that you have with Flick will be transferred to your new Meridian account.

For now, Flick.

Once you have received your final bill from Flick any balance left once that bill has been paid will be transferred over to Meridian. You will receive an email from us with the final balance that will be transferred over to Meridian this will be reflected on your first bill.

No. You’ll receive a final bill from Flick, and then all future bills will come from Meridian. There will be no overlap or double-charging.

You will receive your first bill around 30 days after you receive your welcome email from Meridian confirming your account has been switched over.

See here for all information about your bill and how you can pay.

Yes. Meridian bills monthly by default. If you prefer to make weekly or fortnightly payments, you can sign up for Meridian’s LevelPay service once you have your account number. Find out more about LevelPay here.

Sign up for LevelPay once you get your Meridian account number. It spreads your power costs across the year and lets you make smaller, regular payments.

Any credit from your Bill Smoother balance will be transferred to your new Meridian account.

LevelPay lets you spread your payments evenly throughout the year for easier budgeting.

You can join LevelPay once you receive your welcome email from Meridian with your account  number on it.
 
Budget for your power bill with LevelPay | Meridian Energy 
Please note that eligible payment methods for LevelPay are direct debit or direct credit 

You can pay by:

 - Direct debit (recommended to avoid fees) 
 - Internet banking or phone banking 
 - Credit/debit card (0.76% processing fee applies) 
 
Find out more on how to pay your bill here 

Yes. Your existing direct debit details will transfer to Meridian, and payments will continue as normal once your first Meridian bill is issued.

Pay by:

 - Direct debit (automatically transferred from Flick) 
 - Internet banking 
 - Phone banking 

Avoid using a credit/debit card unless needed (a 0.76% fee applies). 

If you’ve set up a payment plan to settle an overdue balance with Flick, don’t worry — it will be transferred to Meridian when your account is opened with them. You won’t need to set up a new arrangement, and your existing payment plan will continue as agreed.

You don’t need to do anything additional for this, your redirection will be automatically transferred to Meridian when your account moves over to us.

We'll send you an email before we switch your account from Flick to Meridian that outlines your new plan and pricing information.

Probably! Flick and Meridian have different pricing structures however, we’re doing our best to match you to a Meridian plan that suits your setup and usage.

If you’re looking for a TOU plan, our mates at Powershop are a great option.

For a free and independent price comparison visit powerswitch.org.nz

Meridian offers solar customers two options. You can be on the Freedom Plan and get 12cents/kW for solar exported, or you can go on Meridian's three-year Solar Plan that offers 17cents/kW for solar exported plus a $300 credit. If you would like to go on the three-year plan you can do this once you receive your welcome email from Meridian with your account number. 
 
Solar power plan for your home | Meridian Energy 

Eligibility depends on a few factors. To join the Smart Hot Water programme, you’ll need to:

 - Be on Meridian’s Freedom Plan
 - Live in an area supported by a participating energy network company.
 - Have an eligible smart meter at your property.

You can read the full eligibility criteria in our Smart Hot Water terms and conditions.

We’ll check your eligibility automatically. If you are eligible, we’ll be in touch after your switch to Meridian is complete and we may automatically add you to participate in Smart Hot Water.  Remember you'll then have the option to opt by emailing us at support@meridianenergy.co.nz Please allow up to 2 business days so we can process your request.

You’ll receive a $10 credit on your bill each month you’re on the programme. Credit will be applied to your account in the first week of each month for the period month. If you cancel at any time during the month, you will not receive the credit for that month. 

Smart Hot Water temporarily pauses power to your hot water cylinder at certain times of the day. These interruptions are short and managed so that your daily hot water needs continue to be met.

Meridian’s terms and conditions will take effect once your account officially transfers. This won’t happen for at least 12 business days after you receive the initial email.

Meridian’s terms and conditions will apply to you unless you decide to switch power providers. For a free and independent comparison of power plans, head to powerswitch.co.nz

Flick’s Terms and Conditions
While you are still a Flick customer, Flick's terms and conditions apply. Flick commits to giving reasonable prior notice before changing terms and conditions or rates. 

Meridian’s Terms and Conditions
Meridian’s terms and conditions specify that we will give 30 days’ notice of any increase in rates or changes to our terms and conditions which may be detrimental to you. These terms will apply once your switch from Flick to Meridian is complete.

What this means for you
Meridian’s terms and conditions will take effect on the date your account officially transfers to Meridian unless you decide to switch power providers.  We will start transferring customers from the 18th of August, so if you'd prefer not to move to Meridian at all and switch to another provider, then we recommend doing this before the 18th of August.

For a free and independent power comparison visit powerswitch.org.nz

You’ll receive a welcome email from Meridian once your account is ready. This email will include your account number and how to access the Meridian app and customer portal.

Once your Meridian account is active, you’ll receive a final bill from Flick. After that, all billing will be managed by Meridian.

You may receive emails about your account, but Meridian will never ask for your credit card or bank details via email. If you’re ever unsure, contact Meridian directly.