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• Pay for all or part of your bill.
• Set up a monthly amount to pay your balance each month.

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Note: all amounts shown on your bill include GST. 

1. You’ll need your account number when you talk to us and if you’d like to pay your bills via internet banking.
2. The opening account balance shows the amount of your previous bill.
3. Account payment will show any payments you make since your last bill.
4. The billing charge is the total charge for the period covered on this bill.*
5. Closing account balance shows the total amount owing including any arrears or credit from previous bills, and any credits/fees applied.*
6. Total amount owing is the total amount to pay and the due date. If you’re on LevelPay, your usual fixed amount will be taken out on the date we’ve agreed. You don’t need to make any other payments.*
7. The usage summary gives you a quick overview of your usage and charges for the bill period.
8. This is the address and ICP number we’re supplying electricity to. An ICP number is the unique number for the electricity connection point between your property and the power line.
9. The average daily supply graph shows the average daily amount of electricity (in kilowatt hours) used each month. For example, on this bill the person used an average of 18.1kWh per day in March.
10. Meter readings includes your meter number and type, along with your previous and current readings. The quantity is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us.
11. Faults and emergencies shows the phone number you should call for any faults or emergencies, any time of the day or night.
12. Information about our complaints resolution process and how to contact Utilities Disputes Limited.

*This includes any discount (if applicable).

Note: all amounts shown on your bill include GST.

1. You’ll need your account number when you talk to us and if you’d like to pay your bills via internet banking.
2. The opening account balance shows the amount of your previous bill.
3. Account payment shows any payments you’ve made since your last bill, and how you paid it.
4. The billing charge is the total charge for the period covered on this bill.*
5. Closing account balance shows the total amount owing including any arrears or credit from previous bills, and any credits/fees applied.*
6. Total amount due is the total amount to pay and the due date. If you’re on LevelPay, your usual fixed amount will be taken out on the date we’ve agreed and you don’t need to make any other payments.* 

7. This is the address we’re supplying electricity to.
8. The ICP is the unique number of the connection point between your property and the power line.
9. Faults and emergencies shows the phone number you should call for any faults or emergencies, any time of the day or night.
10. This is the name of your pricing plan.
11. This shows your meter number and type.
12. The rate is the price of a unit of electricity (including GST). The rate includes the Electricity Authority (EA) levy, which was previously shown as a separate charge. Find out more about the EA levy here.
13. The quantity is how many units of electricity (in kilowatt hours) you’ve used since your last bill.
14. This is the cost of the electricity you've used – multiplying the rate by the quantity.
15. Daily charge is a standard charge applied regardless of how much electricity you use.
16. This shows the discount percentage and amount you received (if applicable)
17. Total charges is the total amount to pay, including GST and any discount (if applicable).
18. Information about our complaints resolution process and how to contact Utilities Disputes Limited.

19. Meter readings includes your meter number and type, along with your previous and current readings.
20. The total is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us.
21. This shows if your current reading is an estimate or an actual.
22. Usage graph shows how much power you have used in this bill period.

*This includes any discount (if applicable).