Managing your account
Learn how to update account details, manage your sites, and handle ownership or tenancy changes.
How do I update my business or contact details?
You may be able to update your details by logging in to your account via our website or mobile app, so check there first.
If you can’t make the change online, contact us and we’ll help.
If your business name has changed but your NZBN is the same, we can update the name for you. Please email us to let us know that your entity name has changed.
What should I do if my NZBN is changing?
You’ll need to close your current account and open a new one.
Contact us to get started. If you’re emailing us, include as much information as possible about your new entity. We may send you a form to complete.
Can my bills be sent to multiple email addresses?
Absolutely! Contact us with the email addresses and who each copy should be addressed to.
You can choose to send bills for all sites or just specific ones. We can also send planned outage notifications to additional contacts - handy if the on-site contact is different from the main account holder.
Can I authorise someone to manage or discuss my account?
Yes. Email us their details (including who they work for, if relevant) and what permissions they should have.
If you're working with a third-party energy consultant, they may ask you to complete a Letter of Authority (LoA), which they’ll send to us.
If you are raising a metering job, visit our Metering page. Some jobs can be raised online, and you will have the option to authorise the on site contact and/or your electrician to discuss the job.
How can I manage my account online, and how do I set this up?
Start by visiting our website login page, or downloading our mobile app.
To log in, you’ll need to set up a password. Visit our login page to log in or reset your password. Make sure your email address is verified - we send a verification email when you first sign up with Meridian.
If you’re having trouble logging in, contact us via chat and we’ll help sort it out.
Only one email address can be used to log in. If multiple people need access, you’ll need to share the login credentials.
What can I do when I log into the Meridian website or app?
You can:
- View and download transactions, invoices, and statements
- Track and download usage data
- View your balance and account details
- Update your payment method
- Change some account details
- Provide meter readings
- Update meter access details
Can I manage multiple business accounts with the same login?
Yes. You can manage multiple accounts under the same business entity, or across different entities, using one login.
Log in here.
Can I track usage across multiple sites?
Definitely. Each site’s usage is recorded separately, so you can track and compare usage across your sites.
Log in to track your usage.
Can I download usage data or receive regular summaries by email?
Yes to both!
You can download usage data by logging in via our website or app. If you can’t find what you are looking for, contact us via email with what you need, along with the time period and ICP numbers you need it for.
To set up regular email usage summaries, email us and we will outline your options.
What happens to my account if I sell or close my business?
If the new owner is keeping the same NZBN, we can update the contact details and they can continue with the same Meridian account.
If the NZBN is changing, the new owner will need to set up a new account.
If you’re closing the business, fill out our Business remove site or close account form. We’ll close your account and confirm once it’s done.
How do I add or remove a site from my account?
To add a site, email us the new ICP number and we’ll get it signed up.
To remove a site, fill out our Business remove site or close account form. We’ll remove the site and confirm once it’s done.
Can I get a single point of contact at Meridian?
This depends on your business size, connection types, and sustainability goals. You will be assigned an Energy Partner (account manager) by default if Meridian deem this necessary.
Most customers are supported by our business hubs. Visit our contact us page to get in touch.
Can I upgrade or change my electricity meter?
Yes. Visit our Metering page to learn about the different metering options and jobs available, along with what is needed from you to get started.
Some metering jobs can even be requested online.
How do I report scams, suspicious activity, or phishing attempts?
If you think someone is impersonating Meridian, let us know right away.
We’ll never ask for your credit/debit card or bank details by email. If you’re unsure, contact us directly.