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How to read your meter

It's important you understand how to read your meter when sending us a meter reading.

Smart Meters

If you are charged more than one rate (like day/night, or for more than one dwelling on the property), we need the readings for each rate.

Press the button that’s usually at the right of the screen, depending on the model:

  • the screen will scroll through the register readings (the numbers showing the amount of energy used)
  • or you may need to push the button again to scroll from one rate to the next.

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Pointer Dial Meters

  • Ignore the top two red dials.
  • Take care when you read the bottom four dials. ‘1000’ and ‘10’ are clockwise. ‘100’ and ’1’ are anticlockwise.
  • Read the number that the pointer has just passed, even though this may not be the closest number to the pointer.

In the example image shown, the reading is 9704.

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Digital Meters

Read the meter numbers from left to right, ignoring the last number.

  • In this example the meter readings are 450 and 1906.
  • The red pointer shows this meter is running on the ‘normal’ rate.

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Import / Export Meter

If you generate your own power and feed your surplus back into the grid, you’ll have an import/export meter.

There are many different kinds of import/export meters.

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