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How to read your meter

It's important you understand how to read your meter when sending us a meter reading.

Do you need to send us your meter readings?

If you have a communicating Smart meter there is no need to send us readings – the smart meter does that for you!

However, if your smart meter has stopped communicating for any reason or you have one of the older versions you can send us readings for more accurate billing. 


Send your meter reading

There are several different types of meters, below are some examples

Please be safe when you read your meter. Make sure you can reach it safely. If there are any loose or exposed wires in the cabinet, don’t touch them – call an electrician as soon as possible.

Smart Meters

If you are charged more than one rate – like day/night for example, we need the readings for each rate.

Your meter should cycle through different screens showing your readings. Older models often have a button on the right to display this information.

  • the screen will scroll through the register readings (the numbers showing the amount of energy used)
  • or you may need to push the button again to scroll from one rate to the next.

Pointer Dial Meters

  • Ignore the top two red dials.
  • Take care when you read the bottom four dials. ‘1000’ and ‘10’ are clockwise. ‘100’ and ’1’ are anticlockwise.
  • Read the number that the pointer has just passed, even though this may not be the closest number to the pointer.

In the example image shown, the reading is 9704.

Digital Meters

Read the meter numbers from left to right, ignoring the last number.

  • In this example the meter readings are 450 and 1906.
  • The red pointer shows this meter is running on the ‘normal’ rate.


Send your meter reading