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Electricity meter

Sending us a meter reading

If you have a smart meter then we get your reading automatically, but if you don't have a smart meter then we aim to read your meter:

  • in most urban areas, every second month
  • in most rural areas, every 3–6 months.

Send your meter reading  Why send us a reading?

There are four kinds of meters, and you may have any or all of them at your place. It's important when sending us a reading that you understand how to read the meter so your reading is accurate.

If you’re having trouble reading your meter, contact us.

How to read your meter

Getting a smart meter

Smart meters measure electricity in more detail than older style meters and enable two-way communication between the meter and the utility company.  For you, this means:

  • You’ll get bills based on actual reads (not estimates)
  • No need for frequent visits from a meter reader
  • Faster turnaround times for reconnection
  • Access to better data that means you can keep a closer eye on how much electricity you use and be more energy-efficient

More about getting a smart meter