Meridian Energy is asking customers to be vigilant for scammers after reports of hoax phone calls from people claiming to be from Meridian.

If you receive a call from people saying they are from Meridian asking for your credit card or bank account details and you do not have an outstanding account with Meridian, please do not give out any of your personal information. Hang up and call us directly on 0800 496 496 (Meridian Energy customer contact centre).

Your electricity meter

Sending us a meter reading

If you have a smart meter then we get your reading automatically, but if you don't have a smart meter then we aim to read your meter:

  • in most urban areas, every second month
  • in most rural areas, every 3–6 months.

How to read your meter

There are four kinds of meters, and you may have any or all of them at your place. It's important when sending us a reading that you understand how to read the meter so your reading is accurate.

If you’re having trouble reading your meter, contact us.

Smart meter upgrade

Smart meters measure electricity in more detail than older style meters and enable two-way communication between the meter and the utility company.  For you, this means:

  • You’ll get bills based on actual reads (not estimates)
  • No need for frequent visits from a meter reader
  • Faster turnaround times for reconnection
  • Access to better data that means you can keep a closer eye on how much electricity you use and be more energy-efficient – see MyMeridian