Meter decommission

A decommission permanently removes an electricity supply. This includes disconnecting the supply lines, removing the meter, and updating the site status so it cannot be reconnected.

Note: This is a permanent action. If power may be needed again in the future, speak with your electrician before proceeding.

You should raise a decommission request if:

• You are demolishing the building
• You no longer need electricity at the site
• You want the meter and supply lines removed and the site marked as inactive in the national registry
• You need to remove a builder's temporary supply (BTS) that has been replaced with another permanent supply

Note: If your supply is unmetered and no longer required, you must raise a decommission. This needs to be raised directly through your network (unless in Orion, in which case we can raise (our fees will apply), though you can also raise directly with them).

Once you submit your request:

• We’ll check we have everything needed to raise the job
• If all is good, we’ll send it to one of our metering contractors and your network
• A network contractor will visit your site to disconnect the supply, and where requested, remove the supply lines. They will arrange an appointment with you first
• Our metering contractor will visit your site to remove the metering and take final readings. They will arrange an appointment with you first
• The site is tagged as isolated and decommissioned, and you can begin your works
• Final readings will be loaded in our system, and the national registry will be updated to reflect the decommissioned status of the site

Note: This is a permanent action. If power might be needed again in future, chat with your electrician about the best option.

Important:

• A lost asset fee may apply if the meter isn’t returned (e.g., if it’s removed by someone other than our authorised contractor)
• You will continue to be charged if the site is still recognised as active, even if it is not
• Don’t start any works, such as demolition, until the site is safely tagged as decommissioned
• Any medically dependent person(s) will need to ensure they have made alternate arrangements for their ongoing health and wellbeing

• Authorisation from the property owner (we’ll verify this)
• Whether the connection is overhead or underground
• Whether the supply lines need to be removed
• Your contact details
• A site contact's details
• Business name and a business contact person
• Site access requirements, restrictions, or hazards

Note: Meridian must be the current retailer listed in the electricity registry before we can raise this job. If the job is urgent, you may wish to proceed with the current retailer as it can take up to 10 business days to fully switch in to Meridian. 

You can find out who the current retailer is here. 

Use the Electricity Authority tool to find your Network. 

To see a list of all networks, click here. 

The following networks have specific requirements, fees, or additional options.

Please be aware that some networks may invoice you directly for any work they carry out. These networks and additional charges may not be listed here, so we recommend requesting a quote from the network if you are unsure. 

• Standard turnaround: within 10 business days
• Top Energy: within 25 business days
• Wellington Electricity Lines: additional $464 fee (incl. GST), billed by Meridian
• Fees: see our fees page

Note: The fees above are those charged by Meridian. Additional charges may apply from your network provider or other contractors - they will discuss these with you directly.

Fill out the form below to request a decommission. We’ll take care of the rest and will let you know when the job has been raised in our system. 

Please note that your job is not officially raised until you have email confirmation from us. The timeframes outlined above are from the date we raise the job at our end. If we need anything further to support your job request, we will be in touch.

Please only fill out this form if you are currently with Meridian and one of the following:

• Limited Liability Company
• Trust, Society, or Club
• Partnership
• Body Corporate
• Government Entity
• Sole Trader

If you are a residential customer with an account in your personal name, please contact our residential support hub to raise this job.