Service fees
We’ve recently reviewed our service fees and have made some changes to the names, descriptions and fees. We’ve broken these fees down, provided more of a description and some fees that require remote services have been reduced.
Payment fees
(Third parties such as your bank may charge their own fees)
| Direct debit (recurring payments from a bank account) | None |
| Online one-off and recurring payments (credit or debit card) | 0.76% processing fee applies |
| Internet/phone banking (payment by internet or phone banking) | None |
Administration fees
| Credit reminder (written notice of an overdue account) | $5 |
| Bill sent by post (bill sent by standard mail will incur a fee - including GST) | $2.50 |
| Copies of account (fee for each paper bill copy requested) | $6 |
| Late payment fee (business customers only) |
2% of total overdue balance at time of missed payment (inc. gst) |
Meter Fees
Where non-standard work is required, extra charges may apply and will be quoted before work begins. This could include repairs to a customer owned meter board or the installation of current transformers.
| Connection of electricity to a property for the first time* |
Standard new connection (within 5 working days) - $85 After hours/urgent new connection (within 2 working days) - $135 Cancellation of new connection - $85 |
| Changes to a temporary connection** | Up/down-grade of temporary builder supply - $150 |
|
Call out fee for cancelled or absent visit + Issue is property related and not with meter |
Call out is cancelled when contractor is on route, no one is at the site at the prearranged time, or the issue is property related - $125 After hours/urgent call out is cancelled when after hours/urgent contractor is on route, no one is at the site at the prearranged time, or the issue is property-related - $175 |
| Meter reseal | Resealing the meter after work has been completed - $125 |
| Disconnection or reconnection of electricity to a property |
Remote – disconnection or reconnection is completed remotely - $25 After hours remote – reconnection is completed remotely - $75 On site – disconnection or reconnection requires site visit - $125 After hours/urgent on site – disconnection or reconnection requires site visit - $175 Permanent disconnection, includes recovery of the meter - $150 |
| Meter test | Fee only applies if the meter test establishes no equipment failure - $220 |
| Meter change, removal or relocation |
Remote – meter configuration required to change pricing plan - $25 Standard – on site meter change, removal or relocation** - $150 Complex – on site meter change involving current transformer (CT) metering or is otherwise complex** - $220 |
| Import/export meter installation | Install a new, relocate or physically reconfigure a standard import/export meter** - $150 |
| Meter confirmation call out | Site visit is required to confirm the meter details - $125 |
| Smart meter modification | Site visit is required to modify a smart meter - $165 |
| Meter reading visit |
Standard, on-site meter reading -$25 Urgent, on-site meter reading by appointment - $45 |
*Fee will be quoted where installation of current transformer (CT) onto switchboard is required.
**Please note these fees do not include the cost of any related work by an electrician, electrical inspector or a network company