Service fees
This is our current schedule of fees for services you may require. All fees include GST.
Payment fees
(Third parties such as your bank may charge their own fees)
| Direct debit (recurring payments from a bank account) | None |
| Online one-off and recurring payments (credit or debit card) | 0.76% processing fee applies |
| Internet/phone banking (payment by internet or phone banking) | None |
Administration fees
| Credit reminder (written notice of an overdue account) | $5 |
| Bill sent by post (bill sent by standard mail will incur a fee - including GST) | $2.50 |
| Copies of account (fee for each paper bill copy requested) | $6 |
| Late payment fee (business customers only) |
2% of total overdue balance at time of missed payment (inc. gst) |
Meter Fees
Where non-standard work is required, extra charges may apply and will be quoted before work begins. This could include repairs to a customer owned meter board or the installation of current transformers.
|
Fees up to 1 May 2026 |
Fees from 1 May 2026 |
|
| Connection of electricity to a property for the first time* |
Standard new connection (within 5 working days) - $85 Wellington Single Phase connection - $314 After hours/urgent new connection (within 2 working days) - $135 Cancellation of new connection - $85 |
Standard new connection (within 5 working days) - $85 Wellington Single Phase connection - $324 Wellington Two or Three Phase connection - $571 After hours/urgent new connection (within 2 working days) - $135 Cancellation of new connection - $85 |
| Changes to a temporary connection** | Up/down-grade of temporary builder supply - $150 | No change |
|
Call out fee for cancelled or absent visit + Issue is property related and not with meter |
Call out is cancelled when contractor is on route, no one is at the site at the prearranged time, or the issue is property related - $125 After hours/urgent call out is cancelled when after hours/urgent contractor is on route, no one is at the site at the prearranged time, or the issue is property-related - $175 |
No change |
*Fee will be quoted where installation of current transformer (CT) onto switchboard is required.
**Please note these fees do not include the cost of any related work by an electrician, electrical inspector or a network company