Customer care

Energy Wellbeing

Meridian is committed to supporting customers affected by hardship. We’ve put our money where our mouth is and committed $5 million to helping support our customers who are in energy hardship.

Energy Wellbeing Programme

The cost of living is a real issue for many New Zealanders. To help our most vulnerable customers, we’ve created an Energy Wellbeing Programme with a $5 million investment, aimed at supporting 5,000 Meridian and Powershop households in hardship on their journeys towards energy wellbeing. So far, we’ve helped over 3,000 households across Aotearoa, and we’re continuing to grow, with new partners coming on board in Hawke’s Bay, Waikato, and Hamilton. 

Our Energy Wellbeing Programme supports customers experiencing energy hardship by helping them stay warm, healthy, and connected to affordable energy. Support may include energy use education, tailored payment arrangements, and healthy home assistance such as in-home assessments and practical interventions where appropriate. Eligibility criteria apply, and support is considered based on each customer's circumstances. Get in touch to find out more about the support available and whether the programme may be able to help.

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Measuring success through improved wellbeing

Helping people out of energy hardship isn’t just about reducing debt, it’s about creating real, long-term change. Our Energy Wellbeing Programme is making a difference far beyond the power bill, improving things like housing, health, and education for Kiwi households doing it tough.

To make sure we’re delivering the right support, we asked Impact Lab to assess the programme’s wider social impact. The results? For every dollar invested by Meridian between Jan 2022 and June 2023, New Zealand gained $5.20 in social value, from better mental and physical health to warmer homes and improved learning outcomes.

You can read the report here.

Helping customers in energy hardship

The cost of living is an issue that affects everyone in New Zealand, and energy hardship is part of that picture. Find out more about what Meridian is doing to help customers in need. 

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Tackling Zero

Tackling Zero is Meridian’s quarterly newsletter for people whose roles or studies are focused on sustainability, or for whom this is an area of interest. Each issue will offer Meridian’s insights into a topical sustainability issue, as well as stories on how we, our customers and supply chain partners are tackling sustainability. It also includes links to recent Meridian disclosures such as new policies and reports.


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