Trouble paying?

If you’re struggling to pay your electricity bills or think you will soon, please get in touch. Whether you don’t have enough money or if you’d suffer harm without power, our team can support you.

Don’t be embarrassed about letting us know. Whatever your situation, we want to help keep your power on.

We’ll work with you and find ways to make paying easier, including looking at alternatives to our standard monthly bill. We can also put you in touch with budget advisors and other people who may be able to help, such as Work and Income New Zealand.

We’ll check with you that you’re on the best plan to suit your needs. If you’re on the right plan, but still having issues paying, below are some other ways we can support you.

We have an Energy Wellbeing Fund to support customers in energy hardship. The fund provides support through bill credits and payment plans, as well as assists with in-home assessments and interventions in appropriate situations – from curtains, to insulation and heat pumps. Get in touch to learn more about how the fund can help you.

Get in touch

With LevelPay, you’ll pay the same amount each month. Occasionally we’ll check the actual power you’ve used and adjust the payment – keeping the cost within your means.

Learn more

If you get behind paying your bills, please contact us. We’ll look over your account with you and create a plan for the amount you need to pay and how often to catch up on your payments.

Will you have trouble communicating with us in the future? Let us know another way to reach you through an alternate contact.

An alternate contact can be a family member, friend or social agency, such as Work and Income New Zealand. They need to agree to help you if you’re:

• having trouble understanding the information we give you
• having trouble paying
• facing disconnection of your electricity.

You can give us more than one name to contact. If you would like us to record an alternate contact on your account, get in touch.