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Trouble paying?

Let us know

Helping customers experiencing energy hardship

If you’re struggling to pay your electricity bills or think you might have trouble soon, please get in touch with us. Whether you don’t have enough money or if you’d suffer harm without power, our team can support you. 

Don’t be embarrassed about letting us know. Whatever your situation, we want to help keep your power on. 

We’ll work with you and look to find ways to make paying easier, including looking at alternatives to our standard monthly bill. We can also put you in touch with budget advisors and other people who may be able to help, such as Work and Income New Zealand. 

We’ll check with you that you’re on the best plan to suit your needs. If you’re on the right plan, but still having issues paying, below are some other ways we can support you. 

Flexible ways to manage your payments

Change this months payment date 

Need a couple of extra days to pay? You can move a scheduled payment date by up to 5 business days. This only applies to the current scheduled payment and does not affect future payments. We can support future payment changes at a later date.

How to move your payment date:  

  1. The Change Payment Date option appears in the Total Due card (the first card shown on the Home and Billing screens).
  2. You can only change a payment date if you have a scheduled payment. 
  3. Payments are only scheduled when there is an active payment method set up for AutoPay and a bill is issued. 

LevelPay

With LevelPay, you’ll pay the same amount each month. Occasionally we’ll check the actual power you’ve used and adjust the payment if needed . 

Learn more

Payment arrangement

If you get behind paying your bills, please contact us. We’ll look over your account with you and see if we can create a plan for the amount you need to pay and how often to catch up on your payments. 

Meridian Energy Wellbeing Programme

We have an Energy Wellbeing Programme to support customers in energy hardship. The fund provides support through bill credits and payment plans, as well as assists with in-home assessments and interventions in appropriate situations - from curtains, to insulation and heat pumps. Get in touch to learn more about if the fund can help you. 

Get in touch with our Energy Wellbeing team