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Trouble paying?

Let us know

Helping customers experiencing energy hardship

If you’re struggling to pay your electricity bills or think you might have trouble soon, please get in touch with us. Whether you don’t have enough money or if you’d suffer harm without power, our team can support you. 

Don’t be embarrassed about letting us know. Whatever your situation, we want to help keep your power on. 

We’ll work with you and look to find ways to make paying easier, including looking at alternatives to our standard monthly bill. We can also put you in touch with budget advisors and other people who may be able to help, such as Work and Income New Zealand. 

We’ll check with you that you’re on the best plan to suit your needs. If you’re on the right plan, but still having issues paying, below are some other ways we can support you. 

Flexible ways to manage your payments

Change this month's payment date

Need a couple of extra days to pay? You can move a scheduled payment date by up to 5 business days. This only applies to the current scheduled payment and does not affect future payments. We can support future payment changes at a later date.

How to move your payment date:  

  1. The Change Payment Date option appears in the Total Due card (the first card shown on the Home and Billing screens).
  2. You can only change a payment date if you have a scheduled payment. 
  3. Payments are only scheduled when there is an active payment method set up for AutoPay and a bill is issued

LevelPay

With LevelPay, you’ll pay the same amount each month. Occasionally we’ll check the actual power you’ve used and adjust the payment if needed . 

Learn more

Payment arrangement

If you get behind paying your bills, please contact us. We’ll look over your account with you and see if we can create a plan for the amount you need to pay and how often to catch up on your payments. 

Meridian Energy Wellbeing Programme

Our Energy Wellbeing Programme supports customers experiencing energy hardship by helping them stay warm, healthy, and connected to affordable energy. Support may include energy use education, tailored payment arrangements, and healthy home assistance such as in-home assessments and practical interventions where appropriate. Eligibility criteria apply, and support is considered based on each customer's circumstances. Get in touch to find out more about the support available and whether the programme may be able to help.

Get in touch with our Energy Wellbeing team