Understand your bill

We make your bill clear and easy to understand. Check out the images below for detail about each section of your bill.

Page one

  • Customer number
  • Account number
  • Your energy pack
  • Units used
  • Contact details
  • Opening balance
  • Current charges
  • Amount to pay

Page two

  • ICP number
  • Charges for property
  • Recent energy use
  • Latest meter reading
  • Meridian charge
  • Network charge

Flexible payment options

Choose the right payment method for you.

  • Direct debit
  • Internet banking
  • Phone banking
  • Credit card
  • In person
  • Cheque
  • LevelPay
  • Prepay

Pick your own payment date

Does your Meridian bill come at an awkward time of the month?

Now you can choose the date each month that you want to pay your bill. We’ll send you the bill 14 days before that date.

Setting your own payment date makes it easier to pay your bill in full and in time to receive your prompt-payment discount each month.

  • More about picking your own payment date

Trouble paying?

If you are having trouble paying your electricity bills, or think you will soon, get in touch. If you’re in hardship because you genuinely don’t have enough money, we can help.

We call you a ‘vulnerable customer’ if you’re in hardship, or you would suffer harm without power. Don’t be embarrassed about letting us know. Whatever your circumstances, we want to keep your power on.

How we can help

We can discuss ways to make payment easier. We can put you in touch with budget advisors and people who may be able to help, such as Work and Income.

  • Ways to make payment easier
  • Alternative contact

Get your bill by email

Email bills are free. They’re simple to manage, registering is quick and easy, and online bills save paper, printing, and postage. You could save too. If you get paper bills instead, there’s an $1 charge.

If you’re a MyMeridian customer, go to ‘Settings’ to change to email bills.

If you’re not on MyMeridian, you can use our Update Contact Info form. 

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