Contact us
In a rush?
We know that life can be busy. Get sorted quickly with our self-service options so you can get back to what you’d rather be doing. For business customers, please visit our business contact page.
My account
Log in to your account or app to make a payment, check your usage, change your payment options, update your account details and see your previous bills.
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Want to join Meridian?
We're committed to doing good things with our energy, helping Aotearoa decarbonise and achieve a net-zero carbon future. Let's find a power plan that's right for your home.
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Add a property
Are you an existing Meridian customer and want to connect an additional property to your account? It's easy: complete this form at least 3 working days before you need electricity and we'll take care of the rest.
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Move house
Moving house? Take Meridian with you. We’ll make sure the power’s on when you arrive.
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Close account
We're sorry to see you go. We'll be happy to help you complete this process. Please click the link below to fill out a short form so we can take care of the rest.
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Update contact information
You can update your details anytime in your online account. Just log in and head to Settings.
Hot topics
Do you have a fault?
Save time and jump straight to the information source on our Power Networks page. Select your region to find the contact details that you need for the info about networks in your area. You’ll also find information about planned outages too.
Can't find what you're looking or prefer to contact us directly?
Our friendly team are real people and they're online from 9am - 5pm, Monday to Friday.
Call us
If having a yarn over the phone is more your style, call us on 0800 496 496 or +64 4 802 7533 for people overseas.
Chat with us
Flick us a message through Chat, right here on our website!
