Contact us
In a rush?
We know that life can be busy. Get sorted quickly with our self-service options so you can get back to what you’d rather be doing. If you're a business customer, please visit our business contact page.
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Want to join Meridian?
We're committed to doing good things with our energy, helping Aotearoa decarbonise and achieve a net-zero carbon future. Let's find a power plan that's right for your home.
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Add a property
Are you an existing Meridian customer and want to connect an additional property to your account? It's easy: complete this form at least 3 working days before you need electricity and we'll take care of the rest.
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Move house
Moving house? Take Meridian with you. We’ll make sure the power’s on when you arrive.
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Remove a property
Managing multiple properties? If you need to remove one from your account, just let us know which property you'd like to close, and we’ll take care of the rest.
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Close account
We're sorry to see you go. We'll be happy to help you complete this process. Please click the link below to fill out a short form so we can take care of the rest.
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Update contact information
Log in to your account or app to make a payment, check your usage, change your payment options, update your account details and see your previous bills.
Can't find what you're looking or prefer to contact us directly?
We have a range of options for you to get directly in touch with us:
- Use our live chat service in the bottom right corner of this page
- Fill in our enquiry form at the bottom of this page
- Email us at energy@meridianenergy.co.nz
- You can also give us a call on 0800 496 496
- If you’re calling from overseas, please call +64 4 802 7533
- Flick us a message through Chat, right here on our website.
We’re available Monday to Friday from 9am to 5pm, except on public holidays.
If you’d prefer to speak to us in a language other than English, just let one of the team know when you call - we can help you out with an interpreter.
Do you have a fault?
Save time and jump straight to the information source on our Power Networks page. Select your region to find the contact details that you need for the info about networks in your area. You’ll also find information about planned outages too.