Billing and payments

Learn how to read your bill, understand charges, set up payments, and manage billing preferences.

What payment options are available for businesses?

We offer several payment options to suit your business: 

Can I change my payment date?

Yes, you can choose a preferred payment date. We’ll send your bill 14 days before that date each month. 
 
Contact us via chat or email and let us know what date works best, and we’ll update your account. 
 
If you need extra time to pay your current bill, you can extend your payment date by up to 7 days via by logging in via our website or mobile app. 

My account is overdue. What options are available to me?

Please make payment in full as soon as possible. If you are unable to do so, please contact our credit team to discuss your options. 
 
They’ll work with you to find a solution that suits both of us. You’ll find their contact details on your overdue notice. 

You can read our Consumer Care Policy here - Customer Care Policy | Meridian Energy 

Can I get a refund if my account is in credit?

You can request a refund if your account is in credit. Whether a refund can be issued depends on the circumstances.

If you pay via a Rural Supplier such as Farmlands, Farm Source, PGG Wrightson, or Ruralco, refunds will not be issued directly to you. Any credit balance will instead flow back to your Rural Supplier and offset your account with them. 

Check your balance online or on your latest bill, then contact us with the amount you’d like refunded, your bank account details, and a reason the refund is needs to be issued.

Refunds usually take 2–5 business days to process. You can also leave the credit on your account to offset your next bill. Please note that if your account is in credit because you have been over-paying your account, then we will only credit the refund against your next electricity bill, unless exceptional circumstances apply.

Are there options to smooth out my business payments?

Meridian doesn’t offer LevelPay for business customers. 
 
However, you’re welcome to make regular payments to help with budgeting. Just make sure your account is paid in full by the due date.
  
Please note that if your account goes into credit because you have been over-paying your account, we will only credit the amount against your next electricity bill, unless exceptional circumstances apply.  
 
If you have an overdue balance, contact our credit team using the number on your overdue notice to discuss your options.  

Can I sell my excess solar generation to Meridian?

Yes! If you have solar, wind, or hydro generation on site, we’re happy to talk to you about buying back any excess generation. 
 
If you already have an export meter, we can start buying back straight away. 
 
If you need to install export metering, visit our Meter tariff change page to get started. You will need network approval.  

What makes up my bill, and how is it calculated?

Your bill includes: 

  • Usage charges: your kWh usage × your kWh rate 
  • Daily fixed charges: your billing period in days × daily charge
  • Fixture charges, such as capacity or demand (if applicable)  
  • Discounts (if applicable) 
  • GST

Your kWh rate includes charges from the Network, Meridian, regulatory bodies, and the Government. 

  • kWh = Kilowatt-hour 

To see a bill breakdown, visit our View / understand your bill page. 

My meter reading has been estimated. Can I provide my own reading?

Yes. If you have a legacy or non-communicating meter, you can submit your own reading by logging in via our website or mobile app. You can also email us a photo. 
 
Please don’t send readings if you have a smart meter that’s already sending regular readings - your bill won’t be estimated in that case. 

Check out our Reading your meter page to learn more. 

Can I add a unique identifier to each site on my account?

Yes. We can add custom identifiers like PO/GL codes or site names to help you identify each site on your bill. 
 
If the same identifier applies to all sites, we can add a single label that appears on your bill. 

Can I have a separate account for each of my business sites?

If you need to pay a site with a different direct debit, credit/debit card, or Rural Supplier, then we will need to set up a separate account for each payment method. 

Generally, all of your sites will be under the same account. This is much more streamlined than having them separate. 

Can I receive a .CSV e-invoice with my monthly statement?

Yes. We can send detailed and summary e-invoice .CSV breakdowns with your monthly statement. Let us know if you’d like to start receiving these, and we’ll update your account. 
 
To request an e-invoice .CSV breakdown retrospectively, email us with the details of what you need and the time period you need it for and we will get this to you.  

How do I request a billing history or invoice copy?

You can access your billing history and invoices by logging in to your account via our website or app. 
 
If you can’t find what you are after, email us with what you need along with the time period and ICP numbers, and we’ll do our best to provide the data. 

Can I access my billing and usage data online?

Yes. When you log in via our website or app, you can: 

  • View and download transactions, invoices, and statements 
  • Track and download usage data
  • View your balance and account details
  • Update your payment method 
  • Change some account details 
  • Provide meter readings 
  • Update meter access details 

Can I integrate Meridian data with my energy management system (EMS)?

Meridian doesn’t directly support EMS platforms, but we do offer automated reporting and data export features that may help. 
 
Check with your EMS provider to see what’s needed for integration. Then contact us, and we will do our best to set up automated reporting for you.