Moving, joining, and getting connected

Learn what to do when moving to a new location, joining as a new customer, or getting connected for the first time.

What services does Meridian provide?

Meridian supplies electricity to homes, businesses, and farms across Aotearoa New Zealand.

We also offer sustainable business solutions, including:

We don’t supply phone, internet, or gas services.

How do I reconnect power to a business site that has been disconnected?

In many cases, we can reconnect your site in 30 minutes or less.

Visit our Reconnection page to see what’s needed and get started.

I need power at a site that has never had electricity. What should I do?

Visit our New connection page to get started. There is a process for each network. 

What’s the process for disconnecting power at a site?

Let’s make sure we’re talking about the same thing:

A disconnection means isolating power to the site; therefore, it will need a reconnection to be used again. This is different from removing a site from your account. 

Can Meridian support essential or vulnerable operations?

We can supply any site with an active electricity ICP number listed in the electricity registry, provided it hasn’t been permanently disconnected (decommissioned).

While we can supply these sites, we don’t provide specific support for essential or vulnerable operations. It’s up to the site user to ensure safeguards are in place in the case of an outage or fault.

If an outage is planned, your network may be willing to work with you on a temporary solution if they consider your operations to be critical. Reach out to them directly to discuss.

What details are needed to set up a Meridian account?

For a business account, we’ll need:

  • Entity details and type
  • Supporting documentation (e.g., partnership agreement)
  • NZBN (if applicable)
  • Director’s personal details (if incorporated less than 5 years)
  • Email address for invoices
  • Business contact phone number
  • A contact person’s details
  • Your preferred payment method (and details if applicable)
  • Your preferred payment date

How do I switch my site to Meridian from another retailer?

It’s easy! Contact us or visit our Get a quote page to get started. In many cases, we can have the switch underway with less than 20 minutes of your time.

If you already have a Meridian account, just email us with your new ICP details and we’ll add the site to your existing account. Make sure you let us know what date this is to be signed up from! 

Will I need to sign any documents when signing up with Meridian?

It depends on your site's connection type:

Most connections are “Non-Half Hourly” (NHH) and don’t require a contract to be physically signed, although if requested, we can put together an agreement for signing. You will need to agree to the terms and conditions for the supply of electricity and those related to your plan, though, either verbally or in writing.  These terms and conditions form the contract between us.

Larger connections, called Commercial and Industrial (C&I) or Time of Use (TOU), require a Corporate Customer Electricity Supply Agreement (CCESA) to be signed before Meridian can supply the site. 

In both cases, our terms and conditions for the supply of electricity apply and form a legal contract between us. You can find our business terms and conditions on our website.

Is there a minimum sign-up term?

You can sign up for as long or as short as you like.

However, if you accept a sign-up incentive (like a credit), incentive recovery fees may apply. When you sign up, we’ll outline the minimum period you must stay with Meridian to avoid any recovery fees applying if you want to leave or change plans.

If you are signing up a Commercial and Industrial (C&I) site, also known as Time of Use (TOU), then a contract (CCESA) must be signed, and this will outline your contractual term.

Can I add a site to my account and keep the same plan as my current sites?

It depends on your agreement.

If your agreement allows it, then yes. In other cases, we may be able to make an exception. Contact us to discuss.

I’m moving to a new location. What do I need to do?

We hope the move went smoothly!

Check your meter to find your ICP number, then visit our Moving business page to get started. 

We recommend sorting this out a couple of days before you move to ensure things are ready to go, although there is no requirement to provide advance notice of a move-out or move-in. 

If your current or new site is Commercial and Industrial (C&I), also known as Time of Use (TOU), please reach out to your Energy Partner (account manager). If you don’t have an Energy Partner because your old site is not TOU, we will put you in touch with one. Visit our Moving business page. 

I need to remove a site from my account. How do I do this?

No problem! Fill out our Business remove site or close account form and we’ll take care of the rest. You can do this up to 30 days before your final date. 

If your site is Commercial and Industrial (C&I), also known as Time of Use (TOU), please reach out to your Energy Partner (account manager) to discuss.

Who is responsible for maintaining the power lines to my property?

Your local network is usually responsible.

To find out which network services your area, visit our Networks and tariff availability page.

Can I request temporary power for a construction site?

Yes, you can. Visit our New connection page to learn how to get started.