Terms and conditions

General

Standard Terms and Conditions for the Supply of Electricity (Download)
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Privacy policy (Download)
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Commercial electricity supply (Download)

OnSite renewable generation terms and conditions

Payments

Direct Debit terms and conditions

Service fees

Plans

Everyday Economy Plan

Simple Flexi Plan

Pricing

Fixed Energy Plan (FEP) terms and conditions (Applies to plans that start on 03 August 2016 onwards)

Fixed Rate Plan (FRP) terms and conditions (Applies to plans that start 14 February 2022 onwards)

Offers

Credit for businesses

SmartTrade Business offer terms and conditions

GetGenuine Business offer terms and conditions

Past terms and conditions