Terms and conditions
For residential customers
For residential customers
Standard Terms and Conditions for the Supply of Electricity (Download)
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)
Mobile App terms and conditions
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)
Onsite renewable generation terms and conditions
Effective from 6 September 2022
Direct Debit terms and conditions
Credit card - recurring payment terms and conditions
Credit card - one-off payment terms and conditions
Fixed Energy Plan (FEP) terms and conditions
Fixed Rate Plan (FRP) terms and conditions
EV Plan terms and conditions (Effective from 23 February 2023 for new customers)
Meridian Bach (second property) plan terms and conditions
Offer and credit terms and conditions
Smart Loyalty residential offer terms and conditions
Virtual power plant pilot programme (smart EV charging) trial terms and conditions
Eligible Business Staff offer terms and conditions
Freedom Plan offer with $10 monthly credit terms and conditions
Movers Credit terms and conditions
Friend Get Friend (referral programme) terms and conditions
6 months’ worth of free charging credit terms and conditions
EV Plan referrer credit terms and conditions
Six months’ Zero free charging terms and conditions
OEM Audio 10% discount offer terms and conditions
Ecostore 15% discount offer terms and conditions
Smart Loyalty Vegepod competition