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Terms and conditions

For residential customers

General

Standard Terms and Conditions for the Supply of Electricity (Download)
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Standard Terms and Conditions for the Supply of Electricity 2019 (Download)
Effective until 24 August 2022 (for existing customers who joined before 13 June 2022)

Privacy policy (Download)
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Mobile App terms and conditions 
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Mobile App terms and conditions - prior to 13 June 2022 
Effective until 24 August 2022 (for existing customers who joined before 13 June 2022)

Service fees

OnSite renewable generation terms and conditions

 

Payments

Direct Debit terms and conditions

LevelPay terms and conditions

Credit card - recurring payment terms and conditions

Credit card - one-off payment terms and conditions

 

Plans

Super Saver plan

Everyday Economy plan

Simple Flexi plan

Smart Value plan

Fixed Energy Plan (FEP) terms and conditions

Fixed Rate Plan (FRP) terms and conditions

Electric Car Plan (ECP) terms and conditions 2022 (Effective from 20 June 2022 for new customers)

Electric Car Plan (ECP) terms and conditions (Effective for customers who joined up to and including 19 June 2022)

Meridian Bach (second residential property) plan terms and conditions

Exit fee terms and conditions

 

Offers

Welcome credit

Credit

SmartTrade residential offer terms and conditions

GetGenuine residential offer terms and conditions

$200 Jumpstart Credit on our EV Car Plan (Effective from 20 June 2022 for new customers)

优惠:对居民住宅用户首个账单提供$200折扣优惠

 

Customer benefits

Al Brown 20% discount offer terms and conditions

Ecostore 15% discount offer terms and conditions

UBCO 10% Meridian customer discount terms and conditions

Mobile App Terms and Conditions

Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Please read these terms and conditions before you use our mobile app, available for both iOS and Android devices.

These terms and conditions apply to your use of Meridian’s mobile app and form a legal contract between you, the registered user, and us, Meridian Energy Limited (“Meridian”). It’s important that you read and understand these terms and conditions before using Meridian’s mobile app, as installing and using Meridian’s mobile app constitutes acceptance of these terms and conditions.

Terms and conditions

These terms and conditions incorporate our standard terms and conditions for the supply of electricity and our privacy policy (available at www.meridianenergy.co.nz/legal-and-privacy) which apply to the functions you use on Meridian’s mobile app.

Availability

Meridian does not guarantee that the operation of Meridian’s mobile app will be continuous, complete or error-free. To the extent permitted by law, we do not accept any liability or responsibility whatsoever if Meridian’s mobile app is not available, complete or error-free over any period or at any particular time.

IP and copyright

Unless stated otherwise in these terms and conditions, nothing in these terms and conditions gives you any right, title or interest in any intellectual property rights relating to Meridian’s mobile app, including MERIDIAN and/or other brands, trademarks (whether registered or otherwise), music or soundbites and/ or images and designs. You may use the material or intellectual property on Meridian’s mobile app for the purpose of accessing Meridian’s services through Meridian’s mobile app (the “Purposes”). However, that material or intellectual property may not be reproduced or used by you in any other manner whatsoever.

You must not duplicate, copy, reproduce, reverse-engineer, distribute, transmit, adapt, republish, display, or use Meridian’s mobile app or any of its contents, in any form or manner, except to use it for the Purposes.

Security

Meridian’s mobile app requires you to choose and input a four-digit personal identification number (PIN). You are responsible for keeping that PIN safe and secure so as to prevent any unauthorised use of, and access to, your account and the electricity supply to the properties covered by Meridian’s mobile app. You will be responsible for all use of your account through Meridian’s mobile app, even unauthorised use of and access to your account, or purchases made through your account.

Internet and mobile provider terms and charges

Meridian won’t charge you for downloading Meridian’s mobile app, but your internet provider or mobile network provider may charge you for connection services when you download and/or use Meridian’s mobile app. You agree that Meridian is not responsible for any of those charges. You must comply with any applicable third party service providers’ terms of use (for example, software providers and network service providers) when using Meridian’s mobile app.

Limitation of liability

To the maximum extent permitted by law, Meridian:

  • excludes all warranties and liabilities that may apply to your use of Meridian’s mobile app; and
  • is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, a handheld device or mobile device as a result of the installation or use of Meridian’s mobile app.

Changes to these terms and conditions

By clicking “Install” you agree that Meridian can change the terms and conditions that apply to Meridian’s mobile app at any time, provided we have given you notice of any change which may be detrimental to you by giving at least 5 days’ notice prior to such change taking effect. If we are required to implement a change by a relevant authority, we will notify you as soon as reasonably practicable.


If you do not want to be bound by those changes to the terms and conditions, you can uninstall the app before the changes take effect, as outlined in the clause below “Stopping your use of Meridian’s mobile app.” From time to time, we may upgrade Meridian’s mobile app. If you do not install the upgrade, some or all of the functionality on Meridian’s mobile app may not be available to you.


Stopping your use of Meridian’s mobile app

You may stop using Meridian’s mobile app at any time by deregistering your mobile device and uninstalling Meridian’s mobile app. It is recommended that you deregister Meridian’s mobile app before uninstalling it. Once you have deregistered the device and Meridian’s mobile app, the rights and licenses granted to you under these terms and conditions will end and you will not be allowed to use Meridian’s mobile app, unless you re-register the device and re-install Meridian’s mobile app.


Meridian may, at its sole discretion, temporarily or permanently suspend your access to the Meridian mobile app if we consider you are in breach of our standard terms and conditions for the supply of electricity or we have reason to believe you are using the Meridian mobile app for illegal or unathorised purposes.

Personal information and analytics

If you use our mobile app and the functionality (services) it provides, then we will collect, store, use and disclose your personal information in accordance with our privacy policy. 

Governing Law

These terms and conditions are governed by and construed in accordance with New Zealand law. You agree to the non-exclusive jurisdiction of the courts of New Zealand in relation to all disputes arising out of or in connection with these terms and conditions.

For the iPhone version of Meridian’s mobile app

You acknowledge that these terms and conditions are between us and you, and not Apple Inc. You are given a non-transferable license to use Meridian’s mobile app on your mobile device in accordance with these terms and conditions and the Apple Usage Rules in the Apple Store Terms of Service.

Subject to these terms and conditions, we are solely responsible for Meridian’s mobile app, and Apple Inc. is not responsible for Meridian’s mobile app in any way. To the maximum extent permitted by law, Apple Inc. has no warranty obligations whatsoever with respect to Meridian’s mobile app. You agree that Meridian, and not Apple Inc., are responsible for the following things:

  • Addressing any claims by you or a third party in relation to Meridian’s mobile app, including but not limited to, product liability claims, claims that Meridian’s mobile app fails to conform to legal or regulatory requirements or consumer protection claims;
  • Investigating any claim that Meridian’s mobile app breaches third party intellectual property rights, and for defending, settling or discharging such claim; and
  • Maintenance and support services for Meridian’s mobile app.

If you need to contact Meridian relating to questions, complaints or claims relating to your use or possession of Meridian’s mobile app you can call us on 0800 496 496.

You warrant that you are not located in a country that is subject to a US Government embargo or is designated by the US Government as a ‘terrorist supporting’ country, and you are not listed on any US Government list of prohibited or restricted parties.

You agree that Apple Inc. and its subsidiaries are third party beneficiaries of these conditions of use and that Apple Inc. has the right to (and will be deemed to have accepted the right) to enforce these conditions of use against you as a third party beneficiary.

iPhone and the App Store are trademarks of Apple Inc., registered in the US and other countries.

For the Android version of Meridian’s mobile app

You acknowledge that these terms and conditions are between us and you, and not Google Inc. You are given a non-transferable license to use Meridian’s mobile app on your mobile device in accordance with these conditions of use and the terms of service and policies applicable to your use of GooglePlay.

You warrant that you are not located in a country that is subject to a US Government embargo or is designated by the US Government as a ‘terrorist supporting’ country, and you are not listed on any US Government list of prohibited or restricted parties.

 Mobile App terms and conditions - prior to 13 June 2022

Effective until 24 August 2022 (for existing customers who joined before 13 June 2022)

These terms and conditions apply to your use of Meridian’s mobile app and form a legal contract between you, the registered user, and us, Meridian Energy Limited (“Meridian”). It’s important that you read and understand these terms and conditions before using Meridian’s mobile app, as installing and using Meridian’s mobile app constitutes acceptance of these terms and conditions.

Terms and conditions

These terms and conditions incorporate our standard terms and conditions for the supply of  electricity (available at www.meridianenergy.co.nz/legal-and-privacy) which  apply to the functions you use on Meridian’s mobile app

Availability

Meridian does not guarantee that the operation of Meridian’s mobile app will be continuous, complete or error-free. To the extent permitted by law, we do not accept any liability or responsibility whatsoever if Meridian’s mobile app is not available, complete or error-free over any period or at any particular time.

IP and copyright

Unless stated otherwise in these terms and conditions, nothing in these terms and conditions gives you any right, title or interest in any intellectual property rights relating to Meridian’s mobile app, including MERIDIAN and/or other brands, trademarks (whether registered or otherwise), music or soundbites and/ or images and designs. You may use the material or intellectual property on Meridian’s mobile app for the purpose of accessing Meridian’s services through Meridian’s mobile app (the “Purposes”). However, that material or intellectual property may not be reproduced or used by you in any other manner whatsoever.

You must not duplicate, copy, reproduce, reverse-engineer, distribute, transmit, adapt, republish, display, or use Meridian’s mobile app or any of its contents, in any form or manner, except to use it for the Purposes.

Security

Meridian’s mobile app requires you to choose and input a four-digit personal identification number (PIN). You are responsible for keeping that PIN safe and secure so as to prevent any unauthorised use of, and access to, your account and the electricity supply to the properties covered by Meridian’s mobile app. You will be responsible for all use of your account through Meridian’s mobile app, even unauthorised use of and access to your account, or purchases made through your account.

Internet and mobile provider terms and charges

Meridian won’t charge you for downloading Meridian’s mobile app, but your internet provider or mobile network provider may charge you for connection services when you download and/or use Meridian’s mobile app. You agree that Meridian is not responsible for any of those charges. You must comply with any applicable third party service providers’ terms of use (for example, software providers and network service providers) when using Meridian’s mobile app.

Limitation of liability

To the maximum extent permitted by law, Meridian:

  • excludes all warranties and liabilities that may apply to your use of Meridian’s mobile app; and
  • is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, a handheld device or mobile device as a result of the installation or use of Meridian’s mobile app.

Changes to these terms and conditions

By clicking “Install” you agree that Meridian can change the terms and conditions that apply to Meridian’s mobile app by Meridian giving 5 days written notice by emailIf you do not want to be bound by those changes to the terms and conditions, you can uninstall the app before the changes take effect, as outlined in the clause below “Stopping your use of Meridian’s mobile app.” From time to time, we may upgrade Meridian’s mobile app. If you do not install the upgrade, some or all of the functionality on Meridian’s mobile app may not be available to you.

Stopping your use of Meridian’s mobile app

You may stop using Meridian’s mobile app at any time by deregistering your mobile device and uninstalling Meridian’s mobile app. It is recommended that you deregister Meridian’s mobile app before uninstalling it. Once you have deregistered the device and Meridian’s mobile app, the rights and licenses granted to you under these terms and conditions will end and you will not be allowed to use Meridian’s mobile app, unless you re-register the device and re-install Meridian’s mobile app.

Personal information and analytics

When you use our mobile app and the functionality (services) it provides then we will use the information in the same way as if you called the energy centre or used our online portal.  This description relates to our use of information collected via the mobile app where it is specific to the mobile app. In this section, ‘we’, also includes our wholly owned subsidiary and technology platform provider, Flux Federation Limited, who may use this information where it is required in order to perform mobile app related services for Meridian.

When you download and use our mobile app we will collect information to help us understand how you are using it, track and administer it, and diagnose problems. The information collected about your mobile device includes the model and brand (eg. LG Nexus 5, Samsung Galaxy 7, etc), the operating system version, the screen resolution, the date and time on it, video graphics card and memory available, the internet protocol address, etc.  If you are a Meridian customer and you log in, the mobile app will also collect from our IT systems and display on your device the personal information necessary to operate your account such as your installation control point number (ICP), the address supplied, customer and consumer number and Meridian account customer name, etc.  In addition to routine mobile permissions e.g. access to the internet in order to be able to work, our mobile app:

  • accesses your device’s memory to cache certain images to load them faster for you;
  • accesses your push notification settings (such as control vibration, prevent phone from sleeping) to send you push notifications in accordance with your preference for things like meter reading reminders, payment updates, and other communications, etc. We use a third party service to do this (Urban Airship). We use a unique identifier token for each mobile device which we share with Urban Airship for them to send the mobile app notifications to. Very limited personal information can be contained in those notifications (e.g. the address supplied by Meridian).  You can customise what notifications you are sent by going to the main menu within the app, and then to Settings > Accounts settings > Notifications;
  • accesses your device’s camera to use the flashlight, if you turn on the flashlight icon at the top right of the meter reading entry screen, to help you to read the meter outside. Our mobile app does not access your photos;
  • sends us a crash report, if you consent to a crash report being sent and the mobile app crashes. As part of the crash report, we (and our sub-processors as well as Apple and/or Google Play (depending on your phone operating system)) receive basic device information (such as device model and operating system version) and the version of the mobile app you are using. The mobile app also sends crash reports from your installed email client, if you choose to send them. As part of this crash reporting we receive your Meridian account number, Meridian consumer number, App version details, device details, and the email address and name details the email was sent from.

How we may share your information with agents and service providers

We use services such as Google Analytics and MixPanel to collect information about our mobile app and help us analyse it and better configure our service.  Google Analytics collects a range of anonymised information, such as the town in which the user is located at the time of login, the number of visitors on our mobile app per day, which pages they visit, and the types of devices using our mobile apps (make and model), etc. When Google Analytics receives information, that information is transferred, processed and stored on Google servers around the world by Google in accordance with Google’s privacy policy available at http://www.google.com/privacy.html.  If you do not want us to use Google Analytics and MixPanel in respect of your use of the mobile app then you can turn this off in the mobile app on each device by going to the main menu: >Settings> Share App Analytics.

If the mobile app crashes and you consent to a crash report being sent, we receive a crash report, and so does Raygun (or any other equivalent crash reporting system that we may decide to use from time to time), Apple and/or Google Play (depending on your phone operating system).  You can control whether Apple receive information about errors or crashes on your device when you first setup your device. When personal data is collected by Apple, it is either not logged at all, removed from reports before they’re sent to Apple, or protected by techniques such as Differential Privacy (see  https://www.apple.com/privacy/approach-to-privacy/). You can control whether Google receives information about errors and crashes, by checking your device settings. Raygun (or any other equivalent crash reporting system that we may decide to use from time to time) provides a suite of tools that includes live crash reports, user feedback tools, and test analysis that works across the major operating systems for mobile phones.

Governing Law

These terms and conditions are governed by and construed in accordance with New Zealand law. You agree to the non-exclusive jurisdiction of the courts of New Zealand in relation to all disputes arising out of or in connection with these terms and conditions.

For the iPhone version of Meridian’s mobile app

You acknowledge that these terms and conditions are between us and you, and not Apple Inc. You are given a non-transferable license to use Meridian’s mobile app on your mobile device in accordance with these terms and conditions and the Apple Usage Rules in the Apple Store Terms of Service.

Subject to these terms and conditions, we are solely responsible for Meridian’s mobile app, and Apple Inc. is not responsible for Meridian’s mobile app in any way. To the maximum extent permitted by law, Apple Inc. has no warranty obligations whatsoever with respect to Meridian’s mobile app. You agree that Meridian, and not Apple Inc., are responsible for the following things:

  • Addressing any claims by you or a third party in relation to Meridian’s mobile app, including but not limited to, product liability claims, claims that Meridian’s mobile app fails to conform to legal or regulatory requirements or consumer protection claims;
  • Investigating any claim that Meridian’s mobile app breaches third party intellectual property rights, and for defending, settling or discharging such claim; and
  • Maintenance and support services for Meridian’s mobile app.

If you need to contact Meridian relating to questions, complaints or claims relating to your use or possession of Meridian’s mobile app, our address is  , Level 2, 33 Customhouse Quay
Queen’s Wharf Wellington 6011 New Zealand, and our phone number is 0800 496 496

You warrant that you are not located in a country that is subject to a US Government embargo or is designated by the US Government as a ‘terrorist supporting’ country, and you are not listed on any US Government list of prohibited or restricted parties.

You agree that Apple Inc. and its subsidiaries are third party beneficiaries of these conditions of use and that Apple Inc. has the right to (and will be deemed to have accepted the right) to enforce these conditions of use against you as a third party beneficiary.

iPhone and the App Store are trademarks of Apple Inc., registered in the US and other countries.

For the Android version of Meridian’s mobile app

You acknowledge that these terms and conditions are between us and you, and not Google Inc. You are given a non-transferable license to use Meridian’s mobile app on your mobile device in accordance with these conditions of use and the terms of service and policies applicable to your use of GooglePlay.

You warrant that you are not located in a country that is subject to a US Government embargo or is designated by the US Government as a ‘terrorist supporting’ country, and you are not listed on any US Government list of prohibited or restricted parties.

Service Fees

 

Information about service fees including disconnection and reconnection can be found on our fees page.

OnSite renewable generation terms and conditions

  

Generating electricity on your premises and exporting electricity into the network

(Effective from 8 April 2013)

These renewable generation terms and conditions govern the relationship between Meridian Energy Limited and you relating to you generating electricity on your premises and exporting electricity into the network.

These terms are in addition to and form part of your agreement with us that is recorded in our Standard Terms and Conditions for the Supply of Electricity. We may change these terms in the same way that we can change our standard terms.

When you can generate electricity

You may generate electricity, or allow electricity to be generated, on your premises only while all of the following criteria are met:

  • Your premises are connected to a network where Meridian is a retailer of electricity.
  • We supply electricity to you as a Meridian customer under our standard terms and you are on one of our renewable generation pricing plans.
  • The electricity you wish to generate and export into the network is to be generated by generation equipment that is:
    • located on your premises; and
    • capable of generating no more than 10 kilowatts (kW) unless otherwise agreed with us.
  • You have provided us with a copy of your network connection approval from your lines company and you comply with it at all times. (To obtain a network connection approval, you will need to contact your lines company. Please contact us if you would like us to advise you who your lines company is.)
  • You have an export meter at your premises that complies with our operational requirements and the Code.
  • Your generation equipment is not being operated in a manner which, in our opinion, is likely to cause damage or injury to property or any person.
  • We have agreed to your generation equipment sending electricity into the network (which we may do or decline to do at our sole discretion).

Our obligations

We are not obliged to perform our obligations under these terms if:

  • you no longer meet one or more of the criteria in clause 2.1; or
  • you breach any of your obligations under these terms or our standard terms.

Meters

If you do not have an export meter at your premises at the time you apply to us to generate electricity on your premises, we will arrange for one to be installed. You may not install an export meter or arrange to have one installed.

We will ensure an appropriate export meter is installed and charge you for that installation.

Your and our rights and obligations under our standard terms relating to meters also apply to the export meter. References to "meter" in our standard terms shall be read as including "export meter" and references to electricity usage shall be read as including your electricity generation.

Our prices for exported electricity

We will pay you for your exported electricity in accordance with your agreed exported electricity pricing plan plus GST (if any).

If you contact us, we can provide a copy of your exported electricity pricing plan (which may be the standard exported electricity plan for your area).

We may change the price we pay you for your exported electricity, in the same way we change rates, fees and charges under our standard terms.

Any line charges rebates received by us from the lines company relating to your exported electricity will not be passed on to you, as these are factored into our prices.

Invoices and payment for exported electricity

Because it is difficult for us to estimate your exported electricity, we will only pay you for your actual exported electricity which we have determined:

  • by reading your export meter (which we may do physically or remotely and will do in accordance with our standard terms); or
  • on the basis of an export meter reading that we receive from you that was taken and provided to us within seven days of the date of our invoice to you for your electricity supply, in which case we will send you a new invoice for your actual exported electricity.

We will provide you with an invoice showing the amount you are entitled to be paid for your actual exported electricity. We will provide that invoice to you at the same time that we invoice you for your electricity supply based on an actual meter read. We will also tell you whether, in aggregate, you have to pay us or we have to pay you.

If you are entitled to a payment from us for exported electricity, we will pay that amount on the due date on our invoice by a method of our choosing. For example, we may:

  • credit your electricity account; or,
  • pay you by direct credit to your nominated bank account

You must promptly tell us if your GST registration status changes at any time while you are generating electricity on your premises and exporting that electricity into the network.

Compliance with laws

You are responsible for ensuring that you comply with all legal requirements (including under the Code) and industry standards concerning the installation and use of the generation equipment, except that we will ensure that your export meter complies with the requirements of the Code. For example, if there are resource consents required to operate, or local environmental standards governing generation equipment, you are responsible for securing all necessary consents and complying with all ongoing requirements.

Consumer Guarantees Act

The Consumer Guarantees Act does not apply to these terms to the extent that you are receiving services from us for use in a business. If the Consumer Guarantees Act applies to these terms, nothing in these terms limits your rights under that Act.

Problems with lines or equipment

We are not responsible for problems with the electrical lines or equipment that affect your generation equipment or your ability to send electricity into the network (except that we are responsible for ensuring that your export meter complies with the Code). If you have problems with electrical lines or equipment for which a lines company or Transpower is responsible, please contact that company.

Definitions and interpretation

Terms in bold in these terms which are not defined below have the meanings given in the "Definitions" section of our standard terms. In these terms, unless the context otherwise requires:

  • code means the Electricity Industry Participation Code 2010, as amended or substituted from time to time.
  • exported electricity means electricity generated on your premises and sent into the network.
  • export meter means metering and other equipment installed at your premises that is used to measure exported electricity.
  • generation equipment means any equipment used for the generation of electricity
  • network connection approval means written approval from a lines company that permits you to connect, and maintain connection of, your generation equipment to the network and to send electricity from your generation equipment into the network.
  • standard terms means Meridian's standard terms and conditions for the supply of electricity.
  • terms means these renewable generation terms and conditions.

If there is any inconsistency between these terms and our standard terms, these terms will prevail.

Payments

Direct Debit Terms and Conditions

These terms apply to direct debit payments, if you choose this option.

Please find the downloadable version here.

In these terms and conditions Initiator means Meridian Energy Limited.

  1. You may ask your bank to reverse a direct debit up to 120 calendar days after the debit if:
    1. You don’t receive a written notice of the amount and date of each direct debit from the initiator, or
    2. You receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.
  2. You may ask your bank to reverse a direct debit up to 9 months after the date the initiator sent the first direct debit under the authority if you are not reasonably satisfied that the authority authorised your bank to debit your account with the amount of the direct debit.
  3. The initiator is required to give you a written notice of the amount and date of each direct debit no less than 10 calendar days before the date of the debit.
  4. For weekly/fortnightly variable payments, the initiator is required to give you a written notice of the amount and date of each direct debit no less than 2 business days before the date of the debit.
  5. For notice no later than the date of the debit, the initiator may only send a direct debit if you have asked the initiator to send it and agreed the amount of the direct debit. The initiator is required to give you a written notice of the amount and date of each direct debit no less than the date of the debit.
  6. The initiator is required to give a written notice of the amount and date of each direct debit in a series of direct debits no less than 10 calendar days before the date of the first direct debit in the series. The notice is to include the dates of the debits, and the amount of each direct debit.
  7. If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give you a second notice of the amount and date of the direct debit.
  8. If the initiator proposes to change an amount or date of a direct debit specified in the notice, the initiator is required to give you notice no less than 30 calendar days before the change.

LevelPay terms and conditions

For customers who pay via LevelPay.

Introduction

The terms and conditions of the LevelPay Plan are additional to, and should be read in conjunction with, our Standard Terms and Conditions for the Supply of Electricity.

In the event of inconsistency between the LevelPay Terms and Conditions and our Standard Terms and Conditions, the Standard Terms and Conditions will prevail.

Eligibility

In order to be eligible for LevelPay you must meet the following criteria:

  • Be a residential customer and the premises you set up on LevelPay must be a residential property.
  • Not have an overdue balance on your Meridian account (unless Meridian waives this requirement in its sole discretion).
  • If you join LevelPay on or after 22 February 2021, you must have elected to receive all communications from Meridian via email. If you join LevelPay before 22 February 2021 and you receive postal communications, you may continue to receive your communications via post. However, if you then change to email communications, you must continue to receive your communications from Meridian via email to be eligible for LevelPay.

LevelPay payments

LevelPay payments can be paid by direct debit from your nominated bank account. You can also pay by credit/debit card if you have access to the Meridian app*. Please refer to our Direct Debit Terms and Conditions or Credit Card – recurring payment Terms and Conditions, which apply to your LevelPay payments. 

We set your LevelPay payment amount based on the information we have about your electricity usage. If circumstances arise where your usual electricity usage is likely to change, your LevelPay amount may need to be recalculated. If this is the case, please let us know.

Each month you will receive your normal electricity bill. You are liable for all electricity charges billed to your account irrespective of whether your LevelPay payment covers the amount billed.

You can choose to make LevelPay payments weekly, fortnightly or monthly.

On the agreed payment date, we will deduct the agreed amount from your nominated bank account by direct debit or credit/debit card.

You need to ensure that you have sufficient funds in your nominated bank account or debit/credit card to meet the LevelPay payments. If a payment is dishonoured you may at Meridian’s discretion, need to make up the payment within 14 days of the due date.

If your payment is dishonoured, you may be removed from LevelPay and transferred to our standard monthly billing and payment cycle. You will be liable to pay any amounts owing.

If you are on LevelPay and receive a network rebate, this may be refunded to you upon request, in accordance with our Standard Terms and Conditions.

You are not permitted to cancel, skip or make additional payments.

Review of LevelPay payments

We will review your LevelPay payment regularly to check whether the payment amount suitably covers your electricity usage, or whether it needs to increase or decrease.

We reserve the right to change your payment amount. If a change needs to be made following a review, we will contact you to let you know at least 10 business days before the new payment amount is due to be deducted from your nominated bank account or credit/debit card.

You are not entitled to decrease your LevelPay payment unless a review is carried out and we agree to the reduction or if one is recommended on the Meridian app*.

If you adjust your payment via the Meridian app*, you agree to the new payment amount you’ve selected.

Moving house

If you move house, you can transfer your LevelPay arrangement to the new house, provided it is your primary residence. If you don’t have access to the Meridian app*, you need to contact Meridian to let us know that you’d like to continue to stay on LevelPay.

Since your LevelPay payment amount will be based on the usage at your previous house you need to be aware that this could mean it’s not quite right for your new house and may need to be adjusted. We'll check this during our regular reviews and let you know if we need to change your payment amount.

Cancellation of LevelPay

If you no longer wish to be on LevelPay please contact us to request removal. You can cancel your LevelPay arrangement up to three business days before the next scheduled payment is due to be paid from your bank account or credit/debit card. Otherwise, cancellation will be effective immediately after the next payment date.

If you cancel your LevelPay arrangement and have money owing on your account, you must pay this by the due date set out in your most recent invoice.

If you cancel your LevelPay arrangement and you have a credit amount on your account, this will go towards future power bills. If we remove you from LevelPay due to dishonoured payments, you may have a three month stand down period before you are eligible for LevelPay again.

 

*Not all customers have access to the Meridian app – we’re working on making this available for everyone. If you’re not sure, please give us a call on 0800 496 496.

Credit Card - recurring payment terms and conditions

These terms apply to both recurring credit and debit card payments if you have selected this payment option – effective 12th August 2020

These terms and conditions apply to you where you have set up a credit or debit card authority, authorizing Meridian Energy Limited (“Meridian”, “we” or “us”) to debit your elected card with all amounts billed to your account (“recurring payments”). Except to the extent of any inconsistency, our Standard Terms and Conditions apply in addition to these terms.

  1. Authority over the card and agreement to terms and conditions
    By selecting this payment method, I confirm:
    1. I have authority over the credit card or debit card that I am storing with Meridian; and
    2. I authorize Meridian to charge my elected credit card or debit card with all amounts due on my electricity account on a monthly basis (or such other period as agreed with Meridian), until I terminate this authority. I understand that invoiced amounts will vary; and
    3. I agree to be bound by the terms and conditions set out below.
  2. Terms that apply
    I acknowledge and agree that the following terms and conditions apply to recurring credit card or debit card payments:
    Types of cards we accept
    1. You can only make card payments by using Visa, MasterCard or American Express credit and debit cards.
    2. The option to make payment by credit or debit cards may not be available on all of our pricing plans.
      Storage of card details
    3. We store part of your card number to identify the card. To verify your card, we take a pre-authorisation payment of $1. This temporary transaction doesn’t charge your card but verifies that $1 could be charged. The transaction disappears once the card is verified.
    4. Your full card details will be stored with Payment Express, a trusted online payment solution provider who stores these details in accordance with their policies. You can view Payment Express’s policies on their website www.paymentexpress.com.
      Use of your card to pay your invoice
    5. We will continue to process card payments for amounts you owe to us on a monthly basis using your selected card (or such other time period we have agreed with you) until you advise us otherwise. See clauses 2(ml) and (o) below for how to advise us of any changes. You can choose to change your selected card to another card stored on your account, which will then become your default preferred card. We will use the default preferred card you have selected to process card payments for amounts you owe us.
    6. We will tell you the amount you owe us for the month (or other period agreed with you) and the date we will take payment from your stored card 10 business days before we take payment from your card (or such other period as agreed with you).
    7. The amount of your invoice is determined based on whether an actual or estimated meter read has been completed. Other fees may be applied to your monthly account, including the surcharge fee (as set out in clause 2(j) below). For more information on how your invoice is determined, please refer to our Standard Terms and Conditions.
    8. All payments taken from your stored card will be in NZ dollars.
    9. A record of your payment will be available in your Meridian online account after your transaction has been processed.
      Surcharge fee applies to card transactions
    10. All credit card and debit card payments will incur a surcharge fee which will be added as a separate line item on your invoice and added to your invoice amount. If you do not wish to pay a surcharge fee, then do not use a credit or debit card to pay your electricity invoices (instead consider using an alternative payment method such as direct debit). The applicable surcharge fee is set out on our website here.
      Transactions that decline
    11. If your payment is declined or reversed by your card issuer (including, for example, because your card has expired or you have insufficient funds available), we will let you know when we will attempt to take payment again. If the transaction is declined during another attempt, we will notify you and we may charge you a dishonour fee as determined in our sole discretion. If this happens you must make alternative arrangements for paying the amount due to us.
    12. If you have three or more consecutive payments declined or reversed, we may elect (at our sole discretion) to stop accepting credit or debit card payments from you. If we make this election, we will notify you and you will need to pay your invoices by an alternative payment method.
      Cancellation, termination and refunds
    13. If you wish to cancel a recurring card payment, you can either make a payment via a different payment means at least 3 business days before payment is due to be taken from your stored card, or you can cancel your recurring payment by logging into your Meridian online account or calling our Contact Centre. We will endeavour to cancel the recurring payment with immediate effect, but there may be circumstances when we are unable to cancel the next payment scheduled.
    14. If you are owed a refund pursuant to these terms and conditions (for example if a payment was made in error), we will follow the process set out in our Standard Terms and Conditions and we will refund the card that was used to make the payment.
      Updating card details
    15. You are responsible for ensuring that you update your card details when you receive a replacement card or change card issuers. Please do this by logging into your Meridian online account or calling our Contact Centre.
    16. If your card has expired and you have not replaced it with another valid card, we will still attempt to process your payment but you should be aware that it may be declined by your card issuer. If this occurs, clauses 2(k) and (l) above apply.
      How to contact us and how we will contact/notify you
    17. If you need to get in touch, our contact details are set out on our website at: https://www.meridianenergy.co.nz/your-home/contact-us-for-home
    18. Where we need to contact you, we will follow the notification requirements set out in our Standard Terms and Conditions.
      Changes to these terms and conditions
    19. We reserve the right to make changes to these terms and conditions (including adding or removing any terms) at any time, provided that we will give you notice of such change by either posting the change on our website, sending you an email or letter, or including a statement on your invoice alerting you to the change.

 

 

Credit Card – one-off payment terms and conditions

These terms apply when you use your saved credit or debit card to make a one-off payment – effective 12th August 2020

These terms and conditions apply to you where you choose to use a credit card or debit card to make a one off payment to Meridian Energy Limited (“Meridian”, “we” or “us”). Except to the extent of any inconsistency, our Standard Terms and Conditions apply in addition to these terms.

  1.  Authority over the card and agreement to terms and conditions
    By selecting this payment method, I confirm:
    1. I have authority over the credit card or debit card that I am using; and
    2. I authorise Meridian to charge my credit card or debit card with the amount I have
      specified; and
    3. I agree to be bound by the terms and conditions set out below.
  2. Terms that apply
    I acknowledge and agree that the following terms and conditions apply to one-off credit card or debit card payments:
    Types of cards we accept
    1. You can only make card payments by using Visa, MasterCard or American Express credit and debit cards.
    2. The option to make payment by credit or debit cards may not be available on all of our pricing plans.
      Storage of card details
    3. We store part of your card number to identify the card.
    4. Your full card details will be stored with Payment Express, a trusted online payment solution provider who stores these details in accordance with their policies. You can view Payment Express’s policies on their website www.paymentexpress.com.
      Use of your card to make one-off payment
    5. The amount of your invoice is determined based on whether an actual or estimated meter read has been completed. Other fees may be applied to your monthly account, including the surcharge fee (as set out in clause 2(h) below). For more information on how your invoice is determined, please refer to our Standard Terms and Conditions.
    6. You will specify the amount of the payment you wish us to take from your card. The payment taken from your card will be in NZ dollars.
    7. A record of your payment will be available in your Meridian online account after your transaction has been processed.
      Surcharge fee applies to card transactions
    8. All credit card and debit card payments will incur a surcharge fee which will be added to your payment amount. If you do not wish to pay a surcharge fee, then do not use a credit or debit card to pay your electricity invoices (instead consider using an alternative payment method such as direct debit). The applicable surcharge fee is set out on our website here.
      Transactions that decline
    9. If your payment is declined or reversed by your credit or debit card issuer (including, for example, because your card has expired or you have insufficient funds available), we will notify you and we may charge you a dishonour fee as determined in our sole discretion. If this happens you must make alternative arrangements for paying the amount due to us.
      Cancellation and refunds
    10. You will not be able to cancel a one-off payment after you have authorized it.
    11. If you are owed a refund pursuant to these terms and conditions (for example if a payment was made in error), we will follow the process set out in our Standard Terms and Conditions and we will refund the card that was used to make the payment.
      How to contact us and how we will contact/notify you
    12. If you need to get in touch, our contact details are set out on our website at: https://www.meridianenergy.co.nz/your-home/contact-us-for-home
    13. Where we need to contact you, we will follow the notification requirements set out in our Standard Terms and Conditions.
      Changes to these terms and conditions
    14. We reserve the right to make changes to these terms and conditions (including adding or removing any terms) at any time, provided that we will give you notice of such change by either posting the change on our website, sending you an email or letter, or including a statement on your invoice alerting you to the change. 

Plans

Super Saver Plan

Fixed Rate & Fixed Energy plan

1. This plan is available from the 26 November 2018 until further notice for:

a. new customers who join Meridian; or

b. existing customers who wish to switch to the Super Saver Plan. This plan is not available for existing customers who are on a Fixed Rate Plan.

2. To be eligible for this plan, you must meet the following criteria: 

a. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information); and

b. Meridian must accept you as a customer.

3. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity

4. The Super Saver Plan is a Fixed Rate or Fixed Energy Plan, 

a. Fixed Rates under the Super Saver Plan are available if:

• you are a residential consumer as listed on the national electricity registry; and

• you sign up to a two or three year Fixed Rate Plan. 

b. Fixed Energy Rates under the Super Saver Plan are available if:

• you are a small-to-medium business customer; and 

• you sign up to a two or three year Fixed Energy Plan. 

5. If you receive Fixed Rates under the Super Saver Plan, you’ll also be subject to the Fixed Rate Plan (FRP) terms and conditions.

6. If you receive Fixed Energy Rates under the Super Saver Plan, you’ll also be subject to the Fixed Energy Plan (FEP) terms and conditions.

7. If you receive a credit or gift as part of your offer, the relevant offer terms and conditions, will apply under our residential terms and conditions or our business terms and conditions as applicable.

8. If you join or switch to the Super Saver Fixed Energy Plan on or after 17 May 2019 you will also be subject to the Exit Fee terms and conditions

9. If you choose to receive your bill by email (PDF), you undertake to keep Meridian updated with a valid email address.

10. If you choose to receive paper bills by post, this will incur an administration fee per invoice. Details of these fees can be found on our fees page.

11. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

12. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Everyday Economy Plan

Fixed Rate & Fixed Energy Plan

1. This plan is available from the 26 November 2018 until further notice for:

a. new customers who join Meridian; or

b. existing customers who wish to switch to the Everyday Economy Plan.

2. To be eligible for this plan, you must meet the following criteria: 

a. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information); and

b. Meridian must accept you as a customer.

3. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity

4. The Everyday Economy Plan is a Fixed Rate or Fixed Energy Plan,

a. Fixed Rates under the Everyday Economy Plan are available if:

• you are a residential consumer as listed on the national electricity registry; and 

• you sign up to a two year Fixed Rate Plan.

b. Fixed Energy Rates under the Everyday Economy Plan are available if:

• you are a small-to-medium business customer; and

• you sign up to a two or three year Fixed Energy Plan. 

5. If you receive Fixed Rates under the Everyday Economy Plan, you’ll also be subject to the Fixed Rate Plan (FRP) terms and conditions.

6. If you receive Fixed Energy Rates under the Everyday Economy Plan, you’ll also be subject to the Fixed Energy Plan (FEP) terms and conditions.

7. If you receive a credit or gift as part of your offer, the relevant offer terms and conditions, will apply under our residential terms and conditions or our business terms and conditions as applicable.

8. New customers will receive their bill by email (PDF), you undertake to keep Meridian updated with a valid email address.

9. Only existing customers may continue to receive bills by post, this will incur an administration fee per invoice. Details of these fees can be found on our fees page.

10. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

11. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Simple Flexi Plan

Variable Rate Plan

1. This plan is available from the 26 November 2018 until further notice for:

a. new customers who join Meridian; or

b. existing customers who wish to switch to the Simple Flexi Plan.

2. To be eligible for this plan, you must meet the following criteria: 

a. You must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information); and

b. Meridian must accept you as a customer.

3. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity

4. The Simple Flexi Plan is a Variable Rate Plan, which means all rates under this plan can be changed at any time. We will give you 30 days’ notice in advance of any increase in our rates, fees or charges, together with our reasons for that increase. If our rates, fees or charges are increasing by more than 5% (and the increase is reasonably likely to have a material effect on consumers) then we will give you an individual notice of that increase in writing.

5. If you receive a credit or gift as part of your offer, the relevant offer terms and conditions, will apply.

6. If you choose to receive your bill by email (PDF), you undertake to keep Meridian updated with a valid email address.

7. If you choose to receive paper bills by post, this will incur an administration fee per invoice. Details of these fees can be found on our fees page.

8. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

9. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Smart Value Plan

Fixed Rate & Fixed Energy plan

1. This plan is available from the 26 November 2018 until further notice for:

a. new customers who join Meridian; or

b. existing customers who wish to switch to the Smart Value Plan.

2. To be eligible for this plan, you must meet the following criteria: 

a. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information); and

b. Meridian must accept you as a customer.

3. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity

4. The Smart Value Plan is a Fixed Rate or Fixed Energy Plan, 

a. Fixed Rates under the Smart Value Plan are available if:

• you are a residential consumer as listed on the national electricity registry; and

• you sign up to a two year Fixed Rate Plan. 

b. Fixed Energy Rates under the Smart Value Plan are available if:

• you are a small-to-medium business customer; and

• you sign up to a two or three year Fixed Energy Plan. 

5. If you receive Fixed Rates under the Smart Value Plan, you’ll also be subject to the Fixed Rate Plan (FRP) terms and conditions.

6. If you receive Fixed Energy Rates under the Smart Value Plan, you’ll also be subject to the Fixed Energy Plan (FEP) terms and conditions.

7. If you receive a credit or gift as part of your offer, the relevant offer terms and conditions, will apply under our residential terms and conditions or our business terms and conditions as applicable.

8. If you choose to receive your bill by email (PDF), you undertake to keep Meridian updated with a valid email address.

9. If you choose to receive paper bills by post, this will incur an administration fee per invoice. Details of these fees can be found on our fees page.

10. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

11. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Pricing

Fixed Energy Plan (FEP) terms and conditions

These terms and conditions apply to all new fixed energy plans that start on or after 3 August 2016

  1. Any terms and conditions set out in any offer to you ("Offer") form part of Meridian's Fixed Energy Plan ("Plan") terms and conditions. The terms and conditions of the Plan are additional to, and should be read in conjunction with, our Standard Terms and Conditions for the Supply of Electricity ("Standard Terms"). In the event of inconsistency between the Plan terms and conditions and our Standard Terms, the Standard Terms shall prevail, except that the first sentence of clause 12.6 of our Standard Terms (which deals with changes to rates) will not apply to the fixed Meridian charges payable by you.
  2. Our Fixed Energy Plan applies only to the electricity you purchase from us. It does not apply to export electricity that we purchase from you unless you agreed to an export Fixed Energy Plan before 26 February 2013 (in which case they apply until the Expiry Date of that plan).
  3. The charges applicable to your Fixed Energy Plan are set out in our Offer. Subject to paragraphs 4, 5 and 6 below, only the rates set out under the "Meridian charges" section in our Offer are fixed. The other charges contained in our Offer, including the "Network charges" and the "Electricity Authority Levy Charge", are not fixed and may be changed during the term of the Plan, provided we have advised you of that change in accordance with our Standard Terms.
  4. If the amount of Goods and Services Tax ("GST") that applies to your rates changes during the term of the Plan, we may change the quoted rates to reflect that change to GST, provided we have advised you of that change in accordance with our Standard Terms.
  5. Meridian may recover any additional governmental or regulatory charges that it incurs during the term of the Plan and which are not otherwise provided for in paragraphs 3 and 4 above, provided we have advised you of the change in accordance with our Standard Terms.
  6. If, for any reason, the information that Meridian has relied on to set the charges for you under this Plan is incorrect (for example, if the meter set-up referred to on your previous retailer's bill differed to your actual set-up), Meridian may adjust your charges, as Meridian considers necessary.
  7. If you are entitled to a discount it will be shown on your invoice. 
  8. Start Date: The Plan will start on the Start Date. "Start Date" means the date outlined in our Offer to you.
  9. Expiry Date: The Plan will expire on the Expiry Date, unless it terminates at an earlier date in accordance with these terms and conditions. "Expiry Date" means the date outlined in our Offer to you.
  10. Meridian will endeavour to offer you the option of either moving on to a variable pricing plan or accepting the terms and conditions of a new Fixed Energy Plan (“New Fixed Energy Plan”), prior to and with effect from the Expiry Date ("New Offer").
  11. You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you fail to advise us of which option you accept by the date set out in the New Offer, you will be deemed to have accepted the terms and conditions of the New Fixed Energy Plan.
  12. If we have not made you a New Offer prior to the Expiry Date, we agree to continue to supply electricity to you under the terms and conditions of this Plan and paragraph 11 will only apply from the date at which we contact you with a New Offer.
  13. Relocation: Meridian's Fixed Energy rates differ between Network regions and meter configurations, and are not available in some Network regions and/or with some meter configurations. This means that if you move premises before the Expiry Date the following will apply:
    1. if Meridian makes a Fixed Energy plan available at your new location, you may remain on the Plan, however the rates that will apply will be the rates applicable at that new location, as at the Start Date of the Plan. You will be charged at the rates applicable to your new location from the date that Meridian is recorded on the Registry as the retailer of the Installation Control Point(s) ("ICP(s)") located at your new premises ("Transfer Date").
    2. if Meridian does not make a Fixed Energy plan available at your new location, then before you relocate you must either:
      • accept and agree to a new plan, in which case the Plan will terminate on the Transfer Date and your new plan will apply to electricity we supply to your new premises after that date; or
      • switch to a different electricity retailer, in which case the Plan will terminate on the date your new electricity retailer is recorded on the Registry as the retailer at the ICP(s) located at your new premises and Exit Fees will apply in accordance with paragraph 14 below (unless paragraph 15 applies).
  14. Termination: The Plan will terminate if:
    1. you terminate the Plan by notifying us by calling 0800 496 777 or emailing service@meridianenergy.co.nz, in which case the Plan will cease to apply:
      • if you switch to another electricity retailer, on the date that your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or
      • if you remain with Meridian but switch to another plan, from the date you accept and agree to the terms and conditions of the new plan.
    2. you move premises as described in paragraph 13 above and do not remain on the Plan. In these circumstances the Plan will cease to apply on the date determined in accordance with paragraph 13;
    3. you advise another electricity retailer that you wish to switch your electricity supply. In these circumstances the Plan will cease to apply on the date your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or
    4. the lines company's price category for your ICP(s) changes (which means that the basis on which we have set your energy price has changed), or the capacity or metering configuration of the Serviced ICP(s) changes, and Meridian determines, at its sole discretion, that it no longer wishes to make the Plan available to those ICPs. In these circumstances Meridian will give you at least 30 days' written notice of the date on which the Plan will cease to apply and will advise you of the alternative plans and rates available to you after that date.
  15. These terms and conditions apply to all new Fixed Energy Plans that start on or after 3 August 2016. They replace any previous agreement(s) we have with you.

Fixed Rate Plan (FRP) Terms and Conditions

These terms and conditions apply to all new fixed rate plans that start on or after 14 February 2022

  1. Any terms and conditions set out in any offer to you ("Offer") form part of Meridian's Fixed Rate Plan ("Plan") terms and conditions. The terms and conditions of the Plan are additional to, and should be read in conjunction with, our Standard Terms and Conditions for the Supply of Electricity ("Standard Terms"). In the event of inconsistency between the Plan terms and conditions and our Standard Terms, the Standard Terms shall prevail, except that the first sentence of clause 12.6 of our Standard Terms (which deals with changes to rates) will not apply to the Fixed Rates payable by you.
  2. Our Fixed Rate Plan applies only to the electricity you purchase from us. It does not apply to export electricity that we purchase from you unless you signed up to an export Fixed Rate Plan before 26 February 2013 (in which case it applies until the Expiry Date of that plan).
  3. The charges applicable to your Plan are set out in our Offer. Subject to paragraph 4, 5 and 6 below, the rates set out under the "Fixed Rate" section in our Offer are fixed during the term of the Plan. The Electricity Authority Levy charge set out in our Offer is not fixed and may be changed during the term of the Plan, provided we have advised you of that change in accordance with our Standard Terms.
  4. If the amount of Goods and Services Tax ("GST") that applies to your rates changes during the term of the Plan, we may change the quoted rates to reflect that change to GST, provided we have advised you of that change in accordance with our Standard Terms.
  5. Meridian may recover any additional governmental or regulatory charges that it incurs during the term of the Plan and which are not otherwise provided for in paragraphs 3 and 4 above, provided we have advised you of the change in accordance with our Standard Terms.
  6. If, for any reason, the information that Meridian has relied on to set the charges for you under this Plan is incorrect (for example, if the meter set-up referred to on your previous retailer's bill differed to your actual set-up), Meridian may adjust your charges, as Meridian considers necessary.
  7. If you are entitled to a discount it will be shown on your invoice.
  8. Start Date: The Plan will start on the Start Date. "Start Date" means the date outlined in our Offer to you.
  9. Expiry Date: The Plan will expire on the Expiry Date, unless it terminates at an earlier date in accordance with these terms and conditions. "Expiry Date" means the date outlined in our Offer to you.
  10. Meridian will endeavour to offer you the option of either moving on to a variable pricing plan or accepting the terms and conditions of a new Fixed Rate Plan (“New Fixed Rate Plan”), prior to and with effect from the Expiry Date ("New Offer").
  11. You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you fail to advise us of which option you accept by the date set out in the New Offer, you will be deemed to have accepted the terms and conditions of the New Fixed Rate Plan.
  12. If we have not made you a New Offer prior to the Expiry Date, we agree to continue to supply electricity to you under the terms and conditions of this Plan and paragraph 11 will only apply from the date at which we contact you with a New Offer.
  13. Relocation: Meridian's Fixed Rates differ between Network regions and meter configurations, and are not available in some Network regions and/or with some meter configurations. This means that if you move premises before the Expiry Date the following will apply:
    1. if Meridian makes a Fixed Rate plan available at your new location, you may remain on the Plan, however the rates that will apply will be the rates applicable at that new location, as at the Start Date of the Plan. You will be charged at the rates applicable to your new location from the date that Meridian is recorded on the Registry as the retailer of the Installation Control Point(s) ("ICP(s)") located at your new premises ("Transfer Date").
    2. if Meridian does not make a Fixed Rate plan available at your new location, then before you relocate you must either:
      • accept and agree to a new plan, in which case the Plan will terminate on the Transfer Date and your new plan will apply to electricity we supply to your new premises after that date; or
      • switch to a different electricity retailer, in which case the Plan will terminate on the date your new electricity retailer is recorded on the Registry as the retailer at the ICP(s) located at your new premises.
  14. Termination: The Plan will terminate if:
    1. you terminate the Plan by us by calling 0800 496 496 or emailing service@meridianenergy.co.nz, in which case the Plan will cease to apply:
      • if you switch to another electricity retailer, on the date that your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or
      • if you remain with Meridian but switch to another plan, from the date you accept and agree to the terms and conditions of the new plan.
    2. you move premises as described in paragraph 13 above and do not remain on the Plan. In these circumstances the Plan will cease to apply on the date determined in accordance with paragraph 13;
    3. you advise another electricity retailer that you wish to switch your electricity supply. In these circumstances the Plan will cease to apply on the date your new electricity retailer is recorded on the Registry as the retailer of the Serviced ICP(s); or
    4. the lines company introduces a new network charge applicable to your ICP(s) or the lines company's price category for your ICP(s) changes (which means that the basis on which we have set your energy price and/or other charges has changed), or the capacity or metering configuration of the Serviced ICP(s) changes, and Meridian determines, at its sole discretion, that it no longer wishes to make the Plan available to those ICPs. In these circumstances Meridian will give you at least 30 days' written notice of the date on which the Plan will cease to apply and will advise you of the alternative plans and rates available to you after that date.
  15. These terms and conditions apply to all new Fixed Rate Plans that start on or after 14 February 2022. They replace any previous agreement(s) we have with you.

Electric Car Plan (ECP) Terms and Conditions 2022

Effective from 20 June 2022 for new customers 

  1. The Electric Car Plan offers the following:
    • Special Night rates between 9.00pm and 7.00am
    • Day rates between 7.00am and 9.00pm. The Electric Car Plan will be fixed for a term of 2 years and is only available for a single ICP.
  2. In order to be eligible for this Electric Car Plan, you must meet the following criteria:
    • you must be a residential customer as listed on the national electricity register;
    • you must meet Meridian’s standard customer eligibility criteria set out in Meridian’s Standard Terms and Conditions for the Supply of Electricity;
    • you must be the owner of an electric car (“EV”) and provide Meridian with the registration number of your EV;
    • the ICP to which this plan relates must be where you primarily charge your EV;
    • you must have an operational smart meter that allows us to process your electricity consumption data on a half hourly basis; and
    • the ICP to which this plan applies must not be located in an embedded network.
  3. On becoming a customer Meridian’s Standard Terms and Conditions for the Supply of Electricity and Fixed Rate Plan (FRP) T&Cs will apply.
  4. We rely on your smart meter sending us meter readings every 30 minutes to be able to invoice you accurately.  If your smart meter is permanently damaged and stops communicating to us, then we will contact you and your Electric Car Plan will be replaced by another pricing plan of your choosing. 
  5. The Plan is available in conjunction with the $200 Jumpstart Credit. No other gifts, welcome credits, offers, buying group discounts or pricing plans will apply.
  6. By accepting this Plan you accept that you may be required to verify to Meridian from time to time during the term of the plan that you own an EV and that you primarily charge your EV at the ICP registered on the Plan. To confirm that you own an EV you will be required to provide your registration number and Meridian will, using that registration number, be entitled to rely on third party websites to verify that you own that EV. You may also be required to provide other forms of verification if requested by Meridian.
  7. If you no longer own an EV or it is no longer primarily charged at the ICP registered on the Plan, then you are no longer eligible for this Plan, and you will be moved to a standard residential plan (at Meridian’s discretion). It’s your responsibility to let us know of this change in circumstance as soon as possible.
  8. Meridian may vary this Plan at any time by posting revised terms and conditions on our website.
  9. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in our Privacy Policy, available on our website. If you have any privacy query you can contact us.

Exit Fee terms and conditions

 These terms and conditions apply to all new and existing customers who join or switch to a Super Saver Fixed Energy Plan on or after 17 May 2019

1. These terms and conditions form part of Meridian's Fixed Energy Plan ("Fixed Energy Plan") terms and conditions. Any terms and conditions set out in any offer to you ("Offer") form part of the Fixed Energy Plan terms and conditions.

2. Early Termination: Subject to clauses 3 and 4, if you terminate your Fixed Energy Plan or you close any individual Installation Control Point serviced under the Fixed Energy Plan ("Serviced ICP”) before the expiry date outlined in our Offer to you (“Expiry Date”), Meridian will charge you the greater of:

 a. an exit fee of $300 per ICP ("Exit fee"), for each Serviced ICP; or

 b. if you received a credit, an amount equal to the value of the credit.

Exceptions to obligation to pay Exit Fee:

3. You will not be charged an Exit Fee if:

 a. you terminate the Fixed Energy Plan within 5 days of the start date outlined in our Offer to you;

 b. you terminate the Fixed Energy Plan within 30 days of the Expiry Date;

 c. you terminate the Fixed Energy Plan because we change the rate you are on because you no longer meet our criteria for that rate and clause 2.2 of our Standard Terms does not apply (see clause 12.5 of the Standard Terms);

 d. we change our Standard Terms and you are disadvantaged by that change (see clause 20.7 of the Standard Terms) and you terminate your Fixed Energy Plan and switch to a different electricity retailer within 30 days of our change and tell us that your decision to do so was because of our change; or

 e. we breach a material term of our Standard Terms or persistently breach our Standard Terms, and you terminate your Fixed Energy Plan and switch to a different electricity retailer within 30 days of our breach and tell us that your decision to do so was because of our breach.

4. In accordance with the Fixed Energy Plan terms and conditions, Meridian will endeavour to offer you the option of either moving on to a variable pricing plan or accepting the terms and conditions of a new Fixed Energy Plan (“New Fixed Energy Plan”), prior to and with effect from the Expiry Date ("New Offer"). You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you fail to advise us of which option you accept by the date set out in the New Offer you will:

 a. be deemed to have accepted the terms and conditions of the New Fixed Energy Plan; and

 b. not be charged an Exit Fee if you terminate the New Fixed Energy Plan before the expiry date of the New Fixed Energy Plan.

 

Offers

Welcome credit

New Meridian customers only

  1. Join Meridian and, subject to these terms and conditions, receive a credit of $200 to be applied to your account (inc GST) ("Credit").
  2. The Credit is only available to new Meridian customers and is not available in conjunction with any other Meridian offer or pricing plan, unless Meridian agrees otherwise at its discretion.
  3. In order to be eligible for this offer, you must meet the following criteria:
    1. you must be a residential consumer as listed on the national electricity registry; and
    2. you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian's Standard Terms and Conditions for the Supply of Electricity for more information).
  4. On becoming a customer, you will be subject to Meridian's Standard Terms and Conditions for the Supply of Electricity and, if our fixed rate pricing plan is selected, our Standard Terms and Conditions for Fixed Rate Plans (including all applicable break fees).
  5. If you choose our fixed rate plans we will charge your final bill with an amount equal to the value of the Credit if you cease to be a Meridian customer before the expiry date of your fixed rate plan. If you close any of your individual sites or switch any to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the  Credit you received for that particular site.
  6. If you choose our variable pricing plan we will charge your final bill with an amount equal to the value of the Credit if you cease to be a Meridian customer within 12 months of joining on the variable pricing plan. If you close any of your individual sites or switch any to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the Credit you received for that particular site.
  7. The Credit is not transferrable, refundable or redeemable for cash.
  8. Meridian reserves the right cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
  9. Nothing in these terms is intended to exclude, restrict or modify a consumer's right under the Consumer Guarantees Act 1993.
  10. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.
  11. These terms are governed by and are to be construed in accordance with New Zealand law.

$200 Jumpstart Credit on our EV Car Plan

Effective from 20 June 2022 for new or existing customers who join the EV Car Plan

Get up to $200 credit if you sign up to our Electric Car Plan.

  1. This offer is only available to:
    • new customers who join Meridian’s Electric Car Plan; or
    • existing customers who switch to Meridian’s Electric Car Plan.
  2. In order to be eligible for this offer, you must meet the following criteria:
    • you must be a residential consumer, as listed on the national electricity registry;
    • you must meet Meridian’s standard customer eligibility criteria set out in Meridian’s Standard Terms and Conditions for the Supply of Electricity;
    • you must have an operational smart meter that allows us to process your consumption data on a half hourly basis;
    • you must provide us with the registration of your electric car (electric motorbikes, trucks, scooters are not eligible), with only one credit able to be redeemed per electric car;
    • you must have only one Electric Car Plan per customer which is applied at the residential address that the car is primarily charged;
    • you must have signed up to Meridian’s Electric Car Plan; and
    • you must not have received more than $200 worth of welcome credit or other incentive from Meridian within the 12 months prior to requesting this offer.
  3. If you are an existing Meridian customer and have received a welcome credit or other incentive from us in the past 12 months, you will receive the balance of the offer so that your total incentive in the past 12 months does not exceed $200 in total.
  4. The offer is not transferrable, refundable or redeemable for cash.
  5. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity.
  6. Applications for credit will be reviewed and awarded at Meridian’s discretion.
  7. If you cease to be a Meridian customer before the expiry date of your Electric Car Plan, we will charge your final bill with an amount equal to the value of the credit. If you close any of your individual sites or switch any to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit you received for that particular site.
  8. Meridian reserves the right cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
  9. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in our Privacy Policy, available on our website. If you have any privacy queries, you can contact us.

Credit

New & Existing Meridian customers who receive an account credit on or after 26th November 2018

  1. You must be a residential consumer as listed on the national electricity registry; and
  2. You must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian's Standard Terms and Conditions for the Supply of Electricity for more information).
  3. If you choose our fixed rate plans (including Everyday Economy, Smart Value and Super Saver Plan) we will charge your final bill with an amount equal to the value of this credit if you cease to be a Meridian customer before the expiry date of your fixed rate plan. If you close any of your individual sites or switch any to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit you received for that particular site.
  4. If you choose our variable pricing plan or Simple Flexi Plan we will charge your final bill with an amount equal to the value of this credit if you cease to be a Meridian customer within 12 months of joining on the variable pricing plan. If you close any of your individual sites or switch any to another electricity retailer within this period, we will charge your next bill with an amount equal to the value of the credit you received for that particular site.
  5. The offer is not transferrable, refundable or redeemable for cash.
  6. Meridian reserves the right cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
  7. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

SmartTrade residential offer terms and conditions

Offer valid from 7 August 2017

  1. Every SmartTrade member who joins Meridian on a fixed rate plan from 7 August 2017 until further notice will get 20,000 SmartTrade bonus points. Bonus points will be credited to the member’s SmartTrade account by the end of the following month after the member’s electricity is confirmed as being supplied by Meridian.
  2. You’ll also be eligible to earn 1.5 SmartTrade reward points per dollar spent with Meridian. Points are earned based on the GST exclusive spend for the participating member’s electricity account, and after the discount is applied. Points cannot be earned on electricity industry rebates, credits, or any additional discounts to the member’s electricity account. Points will be credited to the SmartTrade member’s account monthly.
  3. The offer is only available to new Meridian customers and is not transferrable, refundable or redeemable for cash.
  4. In order to be eligible for this offer, you must meet the following criteria:
    • you must be a SmartTrade member;
    • you must be a residential consumer as listed on the national electricity registry; and
    • you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian's Standard Terms and Conditions for the Supply of Electricity for more information) and Meridian must accept you as a customer.
  5. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity and if our fixed rate plan is selected our Standard Terms and Conditions for Fixed Rate Plan will apply.
  6. On our fixed rate plan, if you switch to another electricity retailer or cease to be a customer of Meridian before the end of your contract term we may, at our discretion, charge up to $200 to your final bill to recover the cost to us of procuring the incentives you were given when you joined under this offer.
  7. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
  8. This offer cannot be used in conjunction with any other offer.
  9. When collecting personal information Meridian complies with the Privacy Act 1993. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.
  10. SmartTrade standard terms and conditions apply.

GetGenuine residential offer terms and conditions

Offer valid from 7 August 2017

  1. Every GetGenuine member who joins Meridian on a fixed rate plan from 7 August 2017 until further notice will get 20,000 GetGenuine bonus points. Bonus points will credited to the member’s GetGenuine account by the end of the following month after the member’s electricity is confirmed as being supplied by Meridian.
  2. You’ll also be eligible to earn 1.5 GetGenuine reward points per dollar spent with Meridian. Points are earned based on the GST exclusive spend for the participating member’s electricity account, and after the discount is applied. Points cannot be earned on electricity industry rebates, credits, or any additional discounts to the member’s electricity account. Points will be credited to the GetGenuine member’s account monthly.
  3. The offer is only available to new Meridian customers and is not transferrable, refundable or redeemable for cash.
  4. In order to be eligible for this offer, you must meet the following criteria:
    • you must be a GetGenuine member;
    • you must be a residential consumer as listed on the national electricity registry; and
    • you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian's Standard Terms and Conditions for the Supply of Electricity for more information) and Meridian must accept you as a customer.
  5. On becoming a customer, you’ll be subject to Meridian’s Standard Terms and Conditions for the Supply of Electricity and if our fixed rate plan is selected our Standard Terms and Conditions for Fixed Rate Plan will apply.
  6. On our fixed rate plan, if you switch to another electricity retailer or cease to be a customer of Meridian before the end of your contract term we may, at our discretion, charge up to $200 to your final bill to recover the cost to us of procuring the incentives you were given when you joined under this offer.
  7. Meridian reserves the right to cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.
  8. This offer cannot be used in conjunction with any other offer.
  9. When collecting personal information Meridian complies with the Privacy Act 1993. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.
  10. GetGenuine standard terms and conditions apply.

Meridian Bach (second residential property) plan terms and conditions

 

This plan is available to any new or existing Meridian customer who signs up a second residential property (Bach) that is not their primary place of residence

  1. On signing up your Bach to Meridian under the Meridian Bach (second residential property) offer, you will be subject to these terms and conditions, Meridian's Standard Terms and Conditions for the Supply of Electricity and our Standard Terms and Conditions for Fixed Rate Plans. In the event of inconsistency between the Standard Terms and Conditions for Fixed Rate Plans and these terms and conditions, these terms and conditions shall prevail.
  2. In order to be eligible for this offer, you must meet the following criteria:
    1. Your Bach must be a residential consumer as listed on the national electricity registry;
    2. Meridian must supply electricity to your other residential residence; or you must be a small-to-medium business customer, and
    3. We accept your application to become a customer. Note that we may decline your application if you do not meet our payment, credit and other criteria. Please refer to Meridian’s Standard Terms and Conditions for the Supply of Electricity for more information.
  3. If your residential residence or small to medium business is no longer supplied by Meridian your Bach will automatically be placed on our standard variable plan for residential.
  4. Meridian reserves the right to cancel this plan at any time without notice to you. Meridian may also vary this plan at any time by posting revised terms and conditions on our website.
  5. When collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

 

优惠:对居民住宅用户首个账单提供$200折扣优惠

$200 welcome credit off your Meridian bill – Residential

1. Join on a residential variable or fixed energy plan and you’ll get a $200 welcome credit off your first bill.

加入民用住宅 Meridian 电力公司的活动或固定计划,论您选择哪个计划,您都会在第一个账单上收到$200优惠

2. The offer is only available to new Meridian customers.

该优惠只使用于新加入Meridian的客户。

3. The offer is not transferrable, refundable or redeemable for cash.

该优惠不可转让,退还或赎回现金。

4. On becoming a customer, you will be subject to Meridian's Standard Terms and Conditions for the Supply of Electricity and, if our fixed rate pricing plan is selected, our Standard Terms and Conditions for Fixed Rate Plans(including all applicable break fees).

成为一个消费者,您要接受Meridian 电力提供标准条款和条件限制并且如果选择了固定价格计划,那么我们对固定价格计划所制定的标准条款和条件将适用(包括取消合约费用)。

5. If you choose our variable pricing plan and switch to another electricity retailer or cease to be a customer of Meridian within 12 months of joining we may, at our discretion, charge up to $200 to your final bill to recover the cost to us of procuring the incentives you were given when you joined under this offer.

如果您选用我们的变动价格计划,在最初12个月内您签约其他电力公司不再是Meridian的消费者, 或根据我们的判断,您不再满足成为我们消费者的条件,在最终的账单上将加收$200作为给出优惠的回收。

6. If you choose our fixed rate plans and switch to another electricity retailer or cease to be a customer of Meridian before the end of your contract term we may, at our discretion, charge up to $200 to your final bill to recover the cost to us of procuring the incentives you were given when you joined under this offer.

如果您选择了我们的固定价格计划,在合约到期之前您签约到其他的电力公司,或根据我们的判断,您不再满足成为我们消费者的条件,在最终的账单上将加收$200作为给出优惠的回收。

7. In order to be eligible for this offer, you must meet the following criteria: a) you must be a residential consumer as listed on the national electricity registry; and b) you must meet Meridian’s standard customer eligibility criteria (for example: credit criteria, refer to Meridian's Standard Terms and Conditions for the Supply of Electricity for more information).

取得优惠,您必须符合以下条件: a. 您必须是在国家电力注册表上注册的居民消费者 b. 您必须适合Meridian 标准消费者条件(例如,信用条件, 参考Meridian电力提供的标准条款和条件)。

8. Meridian reserves the right cancel this offer at any time without notice to you. Meridian may also vary this offer at any time by posting revised terms and conditions on our website.

Meridian 保留取消优惠而没有告知给您的权利。Meridian可能在任何时间更改优惠并通过网站通知条款和条件的修改。

9. When collecting personal information Meridian complies with the Privacy Act 1993. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.

Customer benefits

Al Brown 20% discount offer terms and conditions

   

  1. Meridian is making available to all current customers, supplied by Meridian, a 20% discount on products purchased from Al Brown’s online shop
  2. The discount applies to products in Al Brown’s online shop only and not in conjunction with any other offer available via www.alBrown.co.nz or any other Al Brown promotion. Excludes Smokai Smoke Generators and wood chips and all vouchers (Depot / Federal Delicatessen & Best Ugly Bagels).
  3. The discount is not applicable to products already on sale and excludes shipping. For the avoidance of doubt, if Al Brown is running another offer on the selected product that offer will apply over this one.
  4. Customers can access the discount by using unique discount codes that they have been provided with. The discount code will change from time-to-time, and customers will be informed how they can access the codes.
  5. All customers are deemed to have accepted the offer by using the discount code provided to them.
  6. Al Brown’s standard terms and conditions apply for all purchases made via their online store.
  7. Meridian, its employees and agents will not be liable for any loss or damage whatsoever which is suffered except for any liability which cannot be excluded by law.
  8. Meridian reserves the right to extend, cancel or amend the offer at any time. Meridian is not responsible for any third party acts or omissions.
  9. When collecting personal information Meridian complies with the Privacy Act 2020.

Ecostore 15% discount offer terms and conditions

    

  1. Meridian is making available to all current customers with a residential property, supplied by Meridian, a 15% discount on all ecostore branded products purchased from ecostore’s online shop
  2. The discount applies to ecostore-branded products only, and is not valid on third-party items or in conjunction with any other offer available via ecostore.com/nz/ or any other ecostore promotion. For the avoidance of doubt, if ecostore is running another offer on the selected ecostore-branded product that offer will apply over this one.
  3. Customers can access the discount by using unique discount codes that they have been provided with. The discount code will change from time-to-time, and customers will be informed how they can access the codes.
  4. All customers are deemed to have accepted the offer by using the discount code provided to them.
  5. ecostore’s standard terms and conditions apply for all purchases made via their online store.
  6. Meridian, its employees and agents will not be liable for any loss or damage whatsoever which is suffered except for any liability which cannot be excluded by law.
  7. Meridian reserves the right to extend, cancel or amend the offer at any time. Meridian is not responsible for any third party acts or omissions.
  8. When collecting personal information Meridian complies with the Privacy Act 2020.

UBCO 10% Meridian customer discount terms and conditions

   

  • Meridian is making available to all Meridian customers with a current electricity account, a 10% discount on any new UBCO 2x2 electric bike purchased after 23 July 2018.
  • The discount applies to the purchase of a new UBCO 2x2 electric bike and is not valid on any other UBCO items or in conjunction with any other offer or any UBCO promotion. For the avoidance of doubt, if UBCO are running another offer on the UBCO products that offer will apply over this one. 
  • The discount is off the manufacturers full recommended retail price (RRP) of the product in New Zealand. No other discounts will apply.
  • Customers can access the discount by presenting their Meridian bill at one of UBCO's selected dealers. 
  • All customers are deemed to have accepted the offer by presenting their bill to a selected dealer to receive the discount.
  • UBCO's standard terms and conditions apply for all purchases made.
  • Meridian, its employees and agents will not be liable for any loss or damage whatsoever which is suffered except for any liability which cannot be excluded by law.
  • Meridian reserves the right to extend, cancel or amend the offer at any time. Meridian is not responsible for any third party acts or omissions.
  • hen collecting personal information Meridian complies with the Privacy Act 2020. Our privacy terms are contained in Meridian’s Standard Terms and Conditions for the Supply of Electricity. If you have any privacy query you can contact us.