Credit Card – one-off payment terms and conditions

These terms apply when you use your saved credit or debit card to make a one-off payment – effective 12th August 2020

These terms and conditions apply to you where you choose to use a credit card or debit card to make a one off payment to Meridian Energy Limited (“Meridian”, “we” or “us”). Except to the extent of any inconsistency, our Standard Terms and Conditions apply in addition to these terms.

1. Authority over the card and agreement to terms and conditions

By selecting this payment method, I confirm:

  1. I have authority over the credit card or debit card that I am using; and
  2. I authorise Meridian to charge my credit card or debit card with the amount I have
    specified; and
  3. I agree to be bound by the terms and conditions set out below.

2. Terms that apply

I acknowledge and agree that the following terms and conditions apply to one-off credit card or debit card payments:

Types of cards we accept

  1. You can only make card payments by using Visa, MasterCard or American Express credit and debit cards.
  2. The option to make payment by credit or debit cards may not be available on all of our pricing plans.

    Storage of card details
  3. We store part of your card number to identify the card.
  4. Your full card details will be stored with Payment Express, a trusted online payment solution provider who stores these details in accordance with their policies. You can view Payment Express’s policies on their website

    Use of your card to make one-off payment
  5. The amount of your invoice is determined based on whether an actual or estimated meter read has been completed. Other fees may be applied to your monthly account, including the surcharge fee (as set out in clause 2(h) below). For more information on how your invoice is determined, please refer to our Standard Terms and Conditions.
  6. You will specify the amount of the payment you wish us to take from your card. The payment taken from your card will be in NZ dollars.
  7. A record of your payment will be available in your Meridian online account after your transaction has been processed.

    Surcharge fee applies to card transactions
  8. All credit card and debit card payments will incur a surcharge fee which will be added to your payment amount. If you do not wish to pay a surcharge fee, then do not use a credit or debit card to pay your electricity invoices (instead consider using an alternative payment method such as direct debit). The applicable surcharge fee is set out on our website here.

    Transactions that decline
  9. If your payment is declined or reversed by your credit or debit card issuer (including, for example, because your card has expired or you have insufficient funds available), we will notify you and we may charge you a dishonour fee as determined in our sole discretion. If this happens you must make alternative arrangements for paying the amount due to us.

    Cancellation and refunds
  10. You will not be able to cancel a one-off payment after you have authorized it.
  11. If you are owed a refund pursuant to these terms and conditions (for example if a payment was made in error), we will follow the process set out in our Standard Terms and Conditions and we will refund the card that was used to make the payment.

    How to contact us and how we will contact/notify you
  12. If you need to get in touch, our contact details are set out on our website at:
  13. Where we need to contact you, we will follow the notification requirements set out in our Standard Terms and Conditions.

    Changes to these terms and conditions
  14. We reserve the right to make changes to these terms and conditions (including adding or removing any terms) at any time, provided that we will give you notice of such change by either posting the change on our website, sending you an email or letter, or including a statement on your invoice alerting you to the change.