We're here to help

It’s super easy to move with us. You can sort it online in a few steps with our move form.

It’s easy to move your power. Just contact our business team and we’ll get it sorted for you. 

We recommend that you book your move with us at least five working days’ notice to ensure we can make it as smooth as possible. If you need to arrange a move urgently or you have no power at the property, either Chat us or give us a call on 0800 496 496. 

Call us on 0800 496 496 and we’ll look into it for you. We may be able to remotely reconnect you, depending on the type of meter at your new property and how the power was disconnected. We recommend that you call us from the site/property to avoid any unnecessary delays.

If the meter setup for your new property is the same as your existing property and you’re staying in the same region and price category, then we can move your existing plan to the new property on the same rates. If the meter set up is different or you’re moving to a different part of the country, then we can still move your plan, but the rates may differ. Still not sure? Just get in touch and we’ll be able to let you know.

If you’re just moving your power account from one house to another one that’s already connected to electricity, it won’t cost you a cent. For our customers who have agreed to a contracted period, we can continue the arrangement at your new property. If your power has been disconnected, there will be a fee, and this will be advised at the time of arranging your reconnection. 

If you’re looking to connect a new meter (e.g. if you’ve just built a new house), there’ll be additional costs relating to this.  Your local network company may apply extra charges, too. If you’ve got any more questions, please Chat or email us. 

There are heaps of easy ways to pay your bill:

• Direct debit: your bill amount is automatically taken out of your bank account each month on the due date. You can set this up in your Meridian account.
• Credit/debit card: your bill amount is automatically taken off your credit/debit card each month on the due date. You can set this up in your Meridian account.
• Direct credit: you can pay your bill via your online or phone banking.

If you need help paying your bill, give our team a call on 0800 496 496.

If you pay your bill manually and you need more time, just give us a call on 0800 496 496 and we’ll help you out. If you pay your bill via direct debit or recurring credit card, you can move the payment date yourself via your online account, as long as it’s not more than ten days after your original payment date.

Meridian Energy was the first New Zealand electricity retailer to remove prompt payment discounts (PPDs). Why? Because we believe that prompt payment discounts are unfair, but mostly to those who struggle to pay their power bills or are late for a payment date. In 2018, we replaced PPDs with new lower tariffs that we consider are simpler and easier to understand.

The Electricity Price Review commended our actions. We’re proud to be industry leaders in this area by making a decision that’s fairer for all.

Just get in touch as soon as you can. We’ll have a look into this for you and, if it is incorrect, make it right as rain in no time.

Please use your account number for the reference when paying your bill by internet or phone banking. This can be found on the top left corner of your bill.

Electronic payments will usually show within two to three working days from the date you paid. 

We’d prefer that you use that credit towards your next power bill, but in some cases, we can process a refund. Give us a call on 0800 496 496  or use Chat to discuss this with us.

If you’re struggling to pay your electricity bills or think you will soon, get in touch.

Don’t be embarrassed about letting us know. Whatever your situation, we want to help keep your power on.

We’ll work with you and find ways to make paying easier, including looking at alternatives to our standard monthly bill. We can also put you in touch with budget advisors and other people who may be able to help, such as Work and Income New Zealand.

We also have an Energy Wellbeing Fund to support customers who are in energy hardship. The fund provides support through bill credits and payment plans, as well as assists with in-home assessments and interventions in appropriate situations – from curtains, to insulation and heat pumps. Get in touch to learn more about how the fund can help you.

You can easily log in online to update your account details. Just click on the settings tab and enter your password. You’ll be able to change things like your email address, password, contact number and any authorised persons. You can also update your payment methods and unlink any old devices you no longer want to have access to your account.

If you need help, you can also Chat or email us! 

Yes! We have the Meridian Mobile App. Simply download the app and log in with your Meridian registered email address. You can view your usage, your bills and manage your account information. Currently 95% of our Meridian customers can access our app. If you are unable to log in, please drop us a Chat or an email. You can also still log in to your online account. 

You can find the app in the Google Play Store or Apple Store. 

Yes, you can. If you're an existing residential customer you can log in online, then click on Account Overview and ‘add another property’. Fill out the details and you’re all sorted. If you need help, just drop us a Chat or email, or give us a call on 0800 496 496 and we’ll take care of the rest.

If you’re not a Meridian customer and want to sign up multiple properties, you can either join online or give us a call and we’ll get the process started.

Yes – there are two options to choose from if you’d like to authorise another person to access your account.

We can add someone as a secondary account holder, which means they have the same authority as you, and their name appears on the bill alongside yours. We’ll need the other person’s permission to do this, so it’s best to call us when you’re together. Otherwise, you can call first to give permission and then they can call to confirm.

Alternatively, we can add your chosen person as ‘authorised’. This means they can get in touch and ask any questions about your account, but they can’t make any changes and don’t appear on the account. You can do this online – just log in to your Meridian account and look under the 'Personal Details' tab in your settings.

If you need help, just drop us a Chat or email.

The process for removing someone from your account varies depending on whether they’re a joint account holder (two names on the bill), or an authorised person only.

If you’d like to remove a joint account holder, we’ll need to close the current account and set up a new one just under your name. We can do this for you easily – just give us a call on 0800 496 496. To remove an authorised person, log in to your Meridian account and remove their details under ‘Personal Details’ in your settings.

To close your account with us, you can Chat, send us an email, or give us a call on 0800 496 496

Your plan details are on the tax invoice for your bill. You can find this in your online account, under the 'Transactions' tab. You can also find your rates on our App.

If you’re on a Low User option, you may pay a lower daily charge but a higher rate for every unit of power used. On a Standard User option, you may pay a higher daily charge but a lower rate for every unit of power used. More about Standard and Low User options.

If your annual electricity usage is less than 8,000kWh (or 9,000kWh for some areas of the lower South Island) a year, then low user rates could be the best option for you – but these rates will only apply at your primary place of residence (ie not a bach or holiday home). There are exceptions, though, so you can Chat, send us an email, or give us a call on 0800 496 469 and we’ll check what’s best for you.

If you’re eligible, it’s easy to swap between low and standard user rates on our online form, or Chat  or email us.

Day/night rates offer a cheaper power rate at night and charge a bit more for peak power used during the day.

Day/night rates are only available in some networks, and your meter set up may need to be changed to work with this plan (fees may apply for meter set-up changes). If you’d like to find out if day/night rates are available for you, you can Chat, send us an email, or give us a call on 0800 496 496.

If you’re in the Christchurch region, the night period is 9pm – 7am. In most other areas, the night period is 11pm – 7am. Unfortunately, in Auckland, networks don’t offer a cheaper rate for power used at night. 

Find your network company.

Nice one! We back EV drivers with our EV Plan, available for residential customers who own a plug-in electric car. Get more value for your dollar with six months’ worth of free EV charging at home (in the form of a $35 monthly credit), and up to 50% off our standard day rates from 9pm to 7am on our EV Plan*.

*Terms and conditions apply

A standard remote reconnection is $25, and a standard physical reconnection is $125. However, reconnection costs will vary depending on the circumstances. There are also additional costs for urgent or rural reconnections.

To find out what type of reconnection applies to your property, Chat, send us an email, or give us a call on 0800 496 496. 

For remote reconnections, your power should generally be on within half an hour. For physical reconnections, the power should generally be on within four hours for urban customers or six hours for rural customers. While we will do our best to get you reconnected as quickly as possible, these reconnection times are an estimate and may vary.

Yes, someone aged 18 or over needs to be at the property to request the reconnection and must stay there until the power’s been reconnected.

A Certificate of Verification (COV) verifies the safety of all internal electrical wiring for a property.

You’ll need one when you want to reconnect power to a property that’s been disconnected for more than six months or change the mains connection into the house. The COV must be completed by an Electrical Inspector prior to a reconnection being raised, and you’ll need to show the reconnection contractor the documentation before they can start reconnection.

We can check if you need a COV for your reconnection. Just Chat, send us an email, or give us a call on 0800 496 496. For business enquiries, please contact 0800 496 777.

Yes, we can help arrange a temporary disconnection to ensure that you can work safely if you’re doing some DIY (or getting tradies in). Just Chat, send us an email, or give us a call on 0800 496 496.

Great choice! We've designed an EV plan just for EV drivers and it comes with 6 months' worth of free charging on our EV Plan* including 50% off our standard day rates from 9pm to 7am, and price certainty for two years.^

Find out more

*Ts&Cs, break fees and eligibility criteria apply. Credit valued at $35/month and only available on our EV Plan.


^Cheaper charging is calculated comparing the night vs day rates on Meridian’s EV plan. Savings vary by network.

The EV Plan is for EV owners only. However, you can switch to our standard day/night plan if it’s available in your network. Chat, send us an email, or give us a call on 0800 496 496 to find out more.

If your car plugs into a power supply, yes you can! Our EV Plan is designed for both plug-in hybrid (PHEV) and fully electric vehicles.

Keen to go solar and become a renewable energy generator yourself? Great choice!

To discuss solar power with us further, give our team a call on 0800 496 496.

Yes - we have a buy-back option for our solar customers where we’ll buy your excess solar at rates that are considered average prices on the New Zealand Electricity Market. We then apply that as a credit on your next power bill.

The first and most important thing you should do during a power outage is to stay safe. Turn off any sensitive appliances as they can become damaged with fluctuating power or a surge when power is restored. If there’s no planned outage, you should report your outage to your network. It could be due to a widespread outage, or a localised fault at your home.

Networks sometimes shut down the power supply in an area to:

• perform routine maintenance work
• ensure the safety of the powerlines/poles
• repair or upgrade their network
• ensure the ongoing stability of the supply to prevent future unplanned outages (faults).

Many networks will display their current outages and reasons on their websites.

Planned outages are run by network companies, so we’re not able to change these. Planned outages take place for a reason which means it’s very unlikely that the network will be able to cancel the outage or isolate a specific property from being affected.

If you’d like to know more about planned outages in your area, contact your network.

If you didn't get a notification of an outage, please contact us on 0800 496 496 and we’ll help find out how this happened.

When power cuts are planned, eg to work on power lines, we’ll give you advanced notice wherever possible. A safety and emergency plan will help keep you safe when bad weather or outages cause unexpected power cuts. It’s also important that your household takes responsibility for ensuring that alternative options such as battery power or a generator are available during an outage. Alternatively, you can relocate to a friend or family member’s house that has power.

You can also contact your local health provider to find out what your options are during the outage. The Ministry of Health website has a full list of New Zealand District Health Boards. If you ever feel your health is at risk due to a power outage, call emergency services or get to a hospital.

If you have any questions about medical dependency and your electricity, just email md@meridian.co.nz - we’re here to help.

Your local network company is responsible for outages, so you can check in with them if you have any questions regarding power outages in your network.

No, we don't provide gas/LPG – we only provide electricity.

However, if you’d like both electricity and gas, we can refer you to Elgas. They can provide gas and have an exclusive offer for Meridian customers

Just give us a call on 0800 496 496 and we can refer you to Elgas.

Elgas is one of New Zealand's largest LPG retailers, operating in most parts of the North and South Islands.

To learn more about Elgas and their products, click here.

No, we don’t provide internet services. 

Whether you need a temporary disconnection for maintenance, or a permanent disconnection (decommission) to remove power for good, we’ll get you sorted.

• Temporary disconnection – a temporary switch-off for electrical work, renovations, or upgrades.
• Permanent disconnection (decommission) - a full removal of power, including lines and the meter, when a site no longer needs electricity – like before demolition or for an unused supply. This is irreversible.

Not sure what you need? Chat, send us an email, or give us a call on 0800 496 496.