Service fees

We’ve recently reviewed our service fees and have made some changes to the names, descriptions and fees. We’ve broken these fees down, provided more of a description and some fees that require remote services have been reduced.

Payment fees

(Third parties, such as your bank or New Zealand Post, may charge their own fees)

Direct debit (recurring payments from a bank account)


Online one-off and recurring payments (credit or debit card)

0.8% processing fee applies

Internet/phone banking (payment by internet or phone banking


In person (payment made in person)

$1.50 per payment (incl GST)

Administration fees

Credit reminder (written notice of an overdue account


Bill sent by post (bill sent by standard mail will incur a fee - including GST)


Copies of account (fee for each paper bill copy requested)


Late payment fee (business customers only)

2% of total overdue

balance at time of missed

payment (inc. gst)


Meter Fees

Where non-standard work is required, extra charges may apply and will be quoted before work begins. This could include repairs to a customer owned meter board or the installation of current transformers.

Connection of electricity to a property for the first time*

Standard new connection (within 5 working days)

After hours/urgent new connection (within 2 working days)

Cancellation of new connection




Changes to a temporary connection**

Up/down-grade of temporary builder supply


Call out fee for cancelled or absent visit


Issue is property related and not with meter

Call out is cancelled when contractor is on route, no one is at the site at the prearranged time, or the issue is property related 

After hours/urgent call out is cancelled when after hours/urgent contractor is on route, no one is at the site at the prearranged time, or the issue is property-related 




Meter reseal

Resealing the meter after work has been completed


Disconnection or reconnection of electricity to a property

Remote – disconnection or reconnection is completed remotely

After hours remote – reconnection is completed remotely

On site – disconnection or reconnection requires site visit

After hours/urgent on site – disconnection or reconnection requires site visit

Permanent disconnection, includes recovery of the meter






Meter test

Fee only applies if the meter test establishes no equipment failure


Meter change, removal or relocation

Remote – meter configuration required to change pricing plan

Standard – on site meter change, removal or relocation**

Complex – on site meter change involving current transformer (CT) metering or is otherwise complex**




Import/export meter installation

Install a new, relocate or physically reconfigure a standard import/export meter**


Meter confirmation call out

Site visit is required to confirm the meter details


Smart meter modification

Site visit is required to modify a smart meter


Meter reading visit

Standard, on-site meter reading

Urgent, on-site meter reading by appointment



*Fee will be quoted where installation of current transformer (CT) onto switchboard is required. **Please note these fees do not include the cost of any related work by an electrician, electrical inspector or a network company