Standard and low user options

How do I choose?

Your best option depends on the amount of electricity you use at your primary residence. You can't have the low user option for other premises on your account, like a holiday home, a sleepout, or a shed.

Low User option

If you use less than 8000 units a year at your primary residence (and not, for example, a holiday home), the Low User option may be best for you. This rises to 9000 units in parts of the lower South Island.

You pay:

  • a lower daily fixed charge
  • a higher variable charge for each unit of electricity you use. The Low User option is only available for your primary residence and not, for example, for a holiday home.

Standard User option

If you use more electricity, a Standard User option may be better.

You pay:

  • a higher daily rate
  • a slightly lower rate for each unit of electricity you use. Find out how many units you used in the past year. Check your account online, your bills, or call us.
  • Are there situations where I couldn’t get a Low User option?

    The Minister of Energy has made exemptions for homes with certain kinds of power supply on a number of power networks.

    Marlborough Lines network

    You can’t have a Low User option if you’re on the Marlborough Lines network and your home:

    • is on 3-phase supply; or
    • has a supply that’s greater than 15kVA; or
    • is in a remote area.

    Marlborough Lines Company Notice of Exemption - remote areas

    Marlborough Lines Company Notice of Exemption - 3-phase supply and 15 kVa

    Alpine Energy network

    You can’t have a Low User option if you’re on the Alpine Energy network and your home:

    • is on 3-phase supply; or
    • has a supply that’s greater than 15kVA.

    Alpine Energy Notice of Exemption  

    Network Waitaki 

    You can’t have a Low User option if you’re on the Network Waitaki network and your home:

    • is on 3-phase supply; or
    • has a supply that's greater-than 15kVA 

    Network Waitaki Notice of Exemption