View / understand your bill
You can view your bill online
- See a copy of your bills.
- Pay for all or part of your bill.
- Set up a monthly amount to pay your balance each month.
Receiving email communications (including bills)
We’re committed to reducing our impact on the environment, which includes how much paper and plastic waste we generate. Choosing to email customers is just one of the many things we’re doing as part of our commitment to the environment.
We understand that email isn't everyone’s first choice, but it is the most environmentally friendly choice. If you currently receive paper bills how about switching to email. You can do this here.
An overdue decision on prompt payment discounts
Meridian Energy has replaced prompt payment discounts with a monthly guaranteed discount of equal value to all customers from 1 October 2018. This is a positive change for everyone.
We don’t want our customers to miss out on savings if they pay a few days late. The new way will mean everyone gets the same great savings, but without being hurt if they’re late on their payment date.
How to read your bill
- You’ll need your account number when you talk to us and if you’d like to pay your bills via internet banking.
- The opening balance shows the amount of your previous bill.
- The current charges for this bill is the total charge for the period covered on this bill.
- Total amount due shows the total amount owing including any arrears from previous bills.
- This shows the total amount to pay and the due date.
- This is the address and ICP we’re supplying electricity to. The ICP is the unique number of the connection point between your property and the power line.
- This shows your meter number.
- Meter readings includes your previous and current readings. The quantity is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us.
- This shows if your current reading is an estimate or an actual.
- This is the name of your pricing plan.
- This shows your meter type.
- The quantity is how many units of electricity (in kilowatt hours) you’ve used since your last bill.
- The rate is the price of a unit of electricity (including GST). The rate now includes the Electricity Authority (EA) levy, which was previously shown as a separate charge. Find out more about the EA levy here.
- This is the cost of the electricity you've used – multiplying the rate by the quantity.
- Daily charge is a standard charge applied regardless of how much electricity you use.
- The total amount for all sites is the total amount to pay, including GST.
- Information about our complaints resolution process and how to contact Utilities Disputes Limited