A temporary disconnection safely isolates the power to your property to allow works to be carried out on site where there would otherwise be an electrical safety risk.
Temporary disconnection & reconnection
Need to temporarily disconnect your power to carry out works safely? Here’s what’s involved and how to get started.
Is it the right job for you?
This service is often used for things like:
- Tree trimming near power lines
- Painting around your power supply (e.g., fascia boards)
- Renovations
- Switchboard or wiring upgrades (you’ll need a Certificate of Compliance to reconnect)
- Meter relocation
- Safety-related work
- Mains or lines alterations
If there’s any risk of electrical shock while you’re working, and you’ll need power again soon, this is the job for you.
How do I request a temporary disconnection?
Some networks require you to contact them directly to request a temporary disconnection. If you are in one of the below networks, please contact them directly.
Use the Electricity Authority tool to find your Network.
Network |
Contact Information |
|---|---|
| DUNE – Aurora Energy | (03) 474 0322 |
| BUEL – Buller Electricity | (03) 788 8171 |
| CHBP – Centralines | (06) 858 7770 |
| COUP – Counties Power Limited | 0800 100 202 |
| ELEC – Electra | 0800 353 2872 |
| HEDL – Horizon Energy Distribution | 0800 467 496 or fill out their form here |
| LINE – The Lines Company | Fill out their form here |
| MPOW – MainPower | (03) 311 8311 |
| NPOW – Northpower Limited | 0800 10 40 40 |
| ORON – Orion | Visit Orion’s website to find an authorised livening agent |
| VECT – Vector Limited | 0508 248 967 |
| WAIP – Waipa Networks Limited | 0800 800 769 |
| WPOW – Westpower | 0800 768 241 |
| HAWK – Unison | 0800 286 476 |
For any other network, you can contact us directly to get the ball rolling. Please note that there are additional things to consider for the below networks:
Network |
Additional Requirements |
|---|---|
| POCO – Powerco Limited |
Contact us for a disconnection due to work near the lines that doesn't involve direct electrical wiring work (e.g., tree trimming). For a disconnection to allow for wiring changes, your electrician can fill in Powerco's temporary isolation form. |
| TOPE – Top Energy Limited | At least 5 business days' notice is needed. |
| CKHK – Wellington Electricity Lines Limited |
At least 3 business days' notice is needed. We will need your electrician's details, including the company they work for. A reconnection will also need to be arranged at the same time (cannot disconnect without a pending reconnection). We will need to know if your lines are overhead or underground. |
Timeframes and fees
- At least two business days' notice is required for jobs we raise
- If raising via network or another contractor: they will quote and charge you directly
- If raising via us: see our fees page
Note: A minimum of two business days' notice is required; however, completion within this timeframe is not guaranteed. Providing additional notice is strongly recommended to help ensure timely processing.
Note: The fees above are those charged by Meridian. Additional charges may apply from your network provider or other contractors - they will discuss these with you directly.
Ready to raise a temporary disconnection?
Contact your network if required, or visit our business contact us page to get in touch with us.
For residential customers, contact your network if required, otherwise contact our residential support hub.