We thought it was important to give you some pointers on how to read your Meridian bill.

This bill is for customers who’ve been upgraded to our new app. The app isn’t quite ready for everyone, so you might not have access yet. We’ll let you know when you do, so if you haven’t heard from us, hold tight and we’ll be in touch soon.

ED 9521 Email Bill Explainer2

How to read your bill email 

  1. You’ll need your account number when you talk to us and if you’d like to pay your bills via internet banking.
  2. The opening account balance shows the amount of your previous bill.
  3. Account payments will show any payments you make since your last bill.
  4. The billing charge is the total charge for the period covered on this bill.
  5. Closing account balance shows the total amount owing including any arrears or credit from previous bills.
  6. Total amount owing on account is the total amount to pay and the due date. The payment due date shows below total amount owing however if you are on a direct debit or recurring credit card you will see the date your bill will be deducted in the following paragraph. 
  7. The usage summary gives you a quick overview of your usage and charges for the bill period.
  8. This is the address and ICP number we’re supplying electricity to. An ICP number is the unique number for the electricity connection point between your property and the power line.
  9. The average daily supply graph shows the average daily amount of electricity (in kilowatt hours) used each month. For example, on this bill the person used an average of 20kWh per day in December.
  10. Meter readings includes your meter number and type, along with your previous and current readings. The quantity is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us.
  11. Faults and emergencies shows the phone number you should call for any faults or emergencies, any time of the day or night.

 

 

How to read your bill attachment

  1. You’ll need your account number when you talk to us and if you’d like to pay your bills via internet banking
  2. The opening account balance shows the amount of your previous bill.
  3. Account payments show any payments you’ve made since your last bill.
  4. The billing charge is the total charge for the period covered on this bill.
  5. Closing account balance shows the total amount owing including any arrears from previous bills.
  6. Total amount owing on account is the total amount to pay and the due date. The payment due date shows below total amount owing however if you are on a direct debit or recurring credit card you will see the date your bill will be deducted in the following paragraph. 
  7. Faults and emergencies shows the Meridian phone number you should call for any metering faults or emergencies, any time of the day or night.
  8. This is the address and ICP we’re supplying electricity to. The ICP is the unique number of the connection point between your property and the power line. 
  9. This is the name of your pricing plan.
  10. This shows your meter number and type.
  11. The rate is the price of a unit of electricity (including GST). The rate now includes the Electricity Authority (EA) levy, which was previously shown as a separate charge. Find out more about the EA levy here.
  12. The quantity is how many units of electricity (in kilowatt hours) you’ve used since your last bill.
  13. This is the cost of the electricity you've used – multiplying the rate by the quantity. 
  14. Daily charge is a standard charge applied regardless of how much electricity you use.
  15. The total tax invoice is the total amount to pay, including GST. 
  16. This shows if your current reading is an estimate or an actual. 
  17. Meter readings includes your meter number and type, along with your previous and current readings. The quantity is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us. 
  18. Faults and emergenciesshows the phone number you should call for any faults or emergencies, any time of the day or night. 

ED 9521 PDF Bill Explainer 9 August v2

ED 9521 PDF Bill Explainer 9 August2 v2

ED 9521 PDF Bill Explainer 9 August3 v2 

Got a question?

We're here to help. Call us on 0800 496 496 from 08:00am to 6:00pm, Monday to Friday excluding public holidays, or Contact Us and we'll get back to you within 2 working days.