We thought it was important to give you some pointers on how to read your Meridian bill.

This bill is for customers who’ve been upgraded to our new app. The app isn’t quite ready for everyone, so you might not have access yet. We’ll let you know when you do, so if you haven’t heard from us, hold tight and we’ll be in touch soon.

ED 9575 Flux Bill Explainer EMAIL Dec 19

How to read your bill email 

  1. You’ll need your account number when you talk to us and if you’d like to pay your bills via internet banking.
  2. The opening account balance shows the amount of your previous bill.
  3. Account payments will show any payments you make since your last bill.
  4. The billing charge is the total charge for the period covered on this bill.
  5. Closing account balance shows the total amount owing including any arrears or credit from previous bills.
  6. Total amount owing on account is the total amount to pay and the due date. The payment due date shows below total amount owing however if you are on a direct debit or recurring credit card you will see the date your bill will be deducted in the following paragraph. 
  7. The usage summary gives you a quick overview of your usage and charges for the bill period.
  8. This is the address and ICP number we’re supplying electricity to. An ICP number is the unique number for the electricity connection point between your property and the power line.
  9. The average daily supply graph shows the average daily amount of electricity (in kilowatt hours) used each month. For example, on this bill the person used an average of 20kWh per day in December.
  10. Meter readings includes your meter number and type, along with your previous and current readings. The quantity is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us.
  11. Faults and emergencies shows the phone number you should call for any faults or emergencies, any time of the day or night.
  12. Information about our complaints resolution process and how to contact Utilities Disputes Limited.

How to read your bill attachment

  1. You’ll need your account number when you talk to us and if you’d like to pay your bills via internet banking.
  2. Account payments show any payments you’ve made since your last bill.
  3. The opening account balance shows the amount of your previous bill.
  4. The billing charge is the total charge for the period covered on this bill.
  5. Closing account balance shows the total amount owing including any arrears from previous bills.
  6. Total amount owing on account is the total amount to pay and the due date. The payment due date shows below total amount owing 
  7. This is the address we’re supplying electricity to.
  8. The ICP is the unique number of the connection point between your property and the power line. 
  9. Faults and emergenciesshows the phone number you should call for any faults or emergencies, any time of the day or night. 
  10. This is the name of your pricing plan.
  11. The rate is the price of a unit of electricity (including GST). The rate now includes the Electricity Authority (EA) levy, which was previously shown as a separate charge. Find out more about the EA levy here.
  12. The quantity is how many units of electricity (in kilowatt hours) you’ve used since your last bill.
  13. This is the cost of the electricity you've used – multiplying the rate by the quantity. 
  14. This shows your meter number and type.
  15. Daily charge is a standard charge applied regardless of how much electricity you use.
  16. The total charges is the total amount to pay, including GST. 
  17. Information about our complaints resolution process and how to contact Utilities Disputes Limited.
  18. Meter readings includes your meter number and type, along with your previous and current readings. The quantity is the difference between these two readings and is the amount of electricity (in kilowatt hours) you’ve used in this bill period. If these readings don’t look accurate and you’d like to provide your own, please contact us. 
  19. This shows if your current reading is an estimate or an actual. 
  20. Usage graph shows how much power you have used over the last 30 days.

Flux bill 2611 1

ED 9575 Flux PDF Dec 19 2

ED 9575 Flux PDF Dec 19 3

 

 

 

 

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