Hot Water V2

Smarter Hot Water, Smarter Savings

Hot water cylinders are one of the biggest contributors to energy costs. 

With Meridian’s Smart Hot Water programme, you will enjoy a $10 credit on your bill each month.   

By switching supply off to your hot water cylinder at certain times of the day, we can reduce demand on the grid during peak times, while ensuring your hot water supply remains hot for when you need it.

Many homes are already part of a network where line companies manage hot water cylinders to balance grid demand. At Meridian, we take it further by passing these savings directly onto you by giving you a $10 credit onto you bill each month. 

 

* Terms, conditions and eligibility criteria apply where indicated

 

  • Effortless Savings

    Reduce your energy costs without lifting a finger with a $10 monthly credit.  

  • Sustainability in Action

    Minimise usage during peak times when there is typically more non-renewable energy in the grid. 

  • No Disruption

    Enjoy hot water as usual – most cylinders can handle being switched off during peak times so you shouldn't notice any difference.

We may automatically add eligible customers on our Freedom (Simple Flexi) plan to participate in Smart Hot Water.  Remember you can opt out anytime with just 2 business days’ notice here.

Please be aware that if you have any additional appliances or systems wired to the control register of your meter that controls your hot water cylinder, such as underfloor, pool or nightstore heating, these will also be affected.

Frequently Asked Questions

How do you manage my hot water cylinder?

We work with trusted metering partners to switch eligible Hot Water cylinders on and off remotely through your smart meter.

What if my hot water is gas-heated?

Smart Hot Water is only available to homes with electricity-heated hot water cylinders.  

Will I run out of hot water?

It’s very unlikely that you will run out of hot water.

Most cylinders can handle your household’s daily use while being switched off for up to eight hours per day.

However, if you ever notice an issue, please contact us on support@meridianenergy.co.nz.  

Can I opt-out?

Yes, you can opt-out anytime by emailing us. Please allow up to 2 business days so we can process your request.  

What do I get for being on Smart Hot Water?

You’ll receive a $10 credit on your bill each month you’re on the programme. Credit will be applied to your account in the first week of each month.

Is my home eligible for Smart Hot Water?

To join, you’ll need: 

  • To be an existing Meridian Freedom Plan customer or sign up now to join Meridian on our Freedom Plan. 

  • To live in an area managed by a participating energy network company.  

  • To have an eligible smart meter.

  • See a full break down of eligibility criteria in the Smart Hot Water terms and conditions here.