“Our mission is simple: cleaner, cheaper energy for New Zealanders.”
When Meridian’s Chief Customer Officer Lisa Hannifin outlines Meridian’s retail transformation, she emphasises how advances in technology will also advance customer benefits.
The transformation is more than a technology upgrade—it’s about creating a seamless, data-driven experience for customers. In fact, the company’s migration to the Kraken billing engine and the rollout of new mobile and web apps are already delivering faster service and smarter products for customers.
“The $30 million programme is shifting us from legacy stacks to a modern, modular platform.
“We’ve returned $880,000 to customers and shifted thousands of megawatt-hours away from peak demand,” she said, highlighting the success of the Smart Hot Water Plan, which incentivises households to move energy use to off-peak times.
Transport electrification is another major focus. Meridian’s Zero network now includes 396 charge points, with more sites under construction. This expansion positions Meridian as a leader in public rapid charging, supporting the country’s transition to electric vehicles.
And the company’s Retail growth has been strong, with 160,000 new customers since 2018. At the same time, the company has been able to improve its efficiency and ability to meet customer needs thanks to automation and data analytics.
“It’s scale with discipline,” says Lisa. “Digital, data, and flexibility funding customer savings and enterprise efficiency.”
At the same time, community impact remains central to Meridian’s strategy, through initiatives such as the Energy Wellbeing Programme and the Decarbonisation Fund, which have supported thousands of households and community projects.
Meridian’s retail transformation is not just about keeping pace with change; it’s about leading it, ensuring customers benefit from innovation while contributing to a cleaner, more sustainable energy future.
You can view the full Investor Day presentation here.
