Information about your new Meridian account

Here’s what’s new

• You’ve got a new account number: Your new account number will start with “A-”. But don’t worry about updating your payment reference – we'll still match up your payments just fine.
• Fresh new look: Your emails, bills and online account have had a makeover to make things simpler and easier to use! We can’t wait to see what you think.
• New contact info: We're now using a new email address for service stuff like bills and account updates: hello@hub.meridian.co.nz. Pop it in your contacts so you don’t miss anything from us.

You can login into your account on our new system through your web browser or through our new mobile app.

Here’s how to get started

• Download the new Meridian app (App Store / Google Play), or
• Click here to open in your browser.

Log in - no password needed

Enter the email address that is registered to your account. We’ll email you a one-time log-in link, open it to get started. (The link expires after a short time; you can request a new one anytime.)

You can use your account in the mobile app or in a web browser on your phone, tablet or computer.

Now that your account’s on our new system, the old app and online portal will no longer work for you.

Helpful tips:

• Use the same email address that’s on your account.
• Open the link on the same device you requested the link from.
• Can’t see the email? Check junk/spam or request a new link.

If your account has not yet been moved on to our new system, you will not be able to login on the new mobile app or online portal. 

You’ll still be able to log in to your account as normal through our website or if you already have the Meridian app downloaded, you can continue to use this.

How do I know if my account is on the new system?

You've already been moved if you've received an email confirming that your account is now on our new system. This email was sent to you as soon as the move was completed. Click here to see how to login to your account on the new system.

If you haven't received an email notifying you that your account has been moved to our new system, don't worry! We're still working on migrating all our customers. You'll get an email from us as soon as your account is moved. We're in this together, and we're making progress on getting everyone updated. Your patience is appreciated, and we'll be in touch soon.

Your rates and plan are the same! You’ve got a new account number and a fresh new experience. Nothing else has been changed. 

We’re rolling out features gradually, so some functionality may not be available yet. If there’s anything that's missing, feel free to let us know using this SurveyMonkey form or by sending us an email to hello@hub.meridian.co.nz.

Nope, we’ve moved your new account on to our new system which here to stay, and it’s built to be better, faster, and future-proof.

If you currently pay by credit or debit card you may need to re-enter your credit/debit card details on your account. We'll handle everything else for you.

We’ve updated our log in process so that it’s a safer, faster way to login. Make sure you’re using the same email address linked to your account, and don’t forget to check your junk folder. 

To receive a login link, follow the instructions below.

• Download the new Meridian app (App Store / Google Play), or
• Click here to open in your browser.

Log in - no password needed

Enter the email address that is registered to your account. We’ll email you a one-time log-in link, open it to get started. (The link expires after a short time; you can request a new one anytime.)

You can use your account in the mobile app or in a web browser on your phone, tablet or computer. Now that your account’s on our new system, the old app and online portal will no longer work for you.

Helpful tips:

• Use the same email address that’s on your account.
• Open the link on the same device you requested the link from.
• Can’t see the email? Check junk/spam or request a new link.

You need to open the link on the same device you used to request it. That’s how we keep things secure. 

Passwords are out, login links are in. It’s a safer, faster way to sign in. 

Log in - no password needed

Enter the email address that is registered to your account. We’ll email you a one-time log-in link, open it to get started. (The link expires after a short time; you can request a new one anytime.)

You can use your account in the mobile app or in a web browser on your phone, tablet or computer. Now that your account’s on our new system, the old app and online portal will no longer work for you.

Helpful tips:

• Use the same email address that’s on your account.
• Open the link on the same device you requested the link from.
• Can’t see the email? Check junk/spam or request a new link.

We’ve switched to login links only. It’s all about providing better security for your account. 

Send us an email at hello@hub.meridian.co.nz or give us a call on 0800 496 496.

That pending charge is from the first part of this billing month, carried over when we moved you from our old system to the new one. It’s just part of your usual usage, nothing extra has been added. 

Right now, you can make one-off payments by doing a bank transfer using the bank details listed below. We’re working on adding card payments soon, hang tight! 

Meridian bank details
Account number: 03-0502-0233680-07   
Particulars: Input the Meridian account holder's name 
Reference: Input your Meridian account number 

Send us an email at hello@hub.meridian.co.nz or give us a call on 0800 496 496.

Hang tight, we’re working on this. In the meantime, get in touch with us and we’ll send you your past readings. 

Nope! Your plan and rates are the same. You’ll just get emails from our new address hello@hub.meridian.co.nz. Pop it in your contacts so you don't miss anything from us.